Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Delivery time almost 3 weeks for a single picture rail
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Response from Cimaises-et-plus
Hello,
The PX175F flexible molding was unfortunately temporarily out of stock.
We apologize for the wait.
Best regards,
The Cimaises & Plus team
A
Angela M.
Rating: 3 out of 5
following a purchase from 07/08/2026
Hello, I was not informed in advance about the delivery... The delivery person contacted me 10 minutes before and I was not on site. Fortunately, I was able to notify someone for the reception and the delivery person sent me a photo. It would be good for future clients to be informed in advance. Otherwise, the package was in good condition and the product is okay, delivered quickly!!
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Response from Cimaises-et-plus
Hello Angela,
We thank you for your feedback and are pleased to learn that your package arrived in good condition and that you are satisfied with the product.
We take your comment regarding the delivery notice into account and we will work to improve this communication for our future clients.
We wish you an excellent day.
The Cimaises & Plus team
R
René D.
Rating: 3 out of 5
following a purchase from 13/07/2026
Cimaise should choose another carrier than DPD; packages should be entrusted to someone other than DPD. I just traveled 40 km to pick up my package on July 30. It was left behind a fence at someone's place who kindly notified me at the phone number listed on the label, which the delivery person was not able to do. Fortunately, it didn't rain!
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Salah S.
Rating: 3 out of 5
following a purchase from 02/07/2026
Conforming to the order
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Response from Cimaises-et-plus
Hello Salah,
We sincerely thank you for taking the time to share your opinion. We are happy to learn that your order was in line with your expectations and we hope to see you soon in our store for new discoveries.
Best regards,
The Cimaises & Plus team
F
Florence S.
Rating: 2 out of 5
following a purchase from 14/06/2026
Impossible to verify the quality of the material, the package arrived with the picture rails bent. Packaging protection needs to be reviewed. I cancel the order which will arrive too late. Refund in progress (withdrawal period).
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Response from Cimaises-et-plus
Hello Florence,
We are sorry to hear that your experience did not meet your expectations. We take note of your comments.
Best regards,
The Cimaises & Plus team
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Cédric D.
Rating: 3 out of 5
following a purchase from 23/05/2026
The package arrived damaged. The 4 rails ordered all arrived attached and bent. Probably a transport problem during which a package was piled on ours given its length of 2m… it bent!
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Response from Cimaises-et-plus
Hello,
We are sorry for the inconvenience.
Following your exchanges with Sacha, a replacement shipment has been made.
Best regards,
The Cimaises & Plus team
F
Fabrice P.
Rating: 3 out of 5
following a purchase from 18/05/2026
ORDER RECEIVED BUT PACKAGING TOO FRAGILE
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Romain P.
Rating: 3 out of 5
following a purchase from 10/04/2026
Overall, the products are clean. However, the adjustments between rails are very complicated as soon as the support is not perfectly flat. The finishing or junction fittings are poorly designed, the transitions are complicated from one rail to another with nylon wires. And finally, we have a batch of spot rods in which the lamps do not hold!
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Response from Cimaises-et-plus
Hello,
Thank you for your feedback.
As mentioned in my previous message, to install the bulb, simply screw it onto the black head of the spot.
Regarding the wall mounting, these rails are indeed designed to be clipped. Their proper hold therefore requires a perfectly flat and smooth support to ensure optimal fixation.
For your information, our team is available during office hours to answer all your questions and assist you in the installation or use of our products.
We take note of your comments and will forward them to our quality service to continuously improve our products as well as the information provided to our customers.
Remaining at your disposal for any further information.
Best regards,
Coralie P.
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Frédéric R.
Rating: 2 out of 5
following a purchase from 15/04/2026
The delivery is incomplete, I ordered 2 kits (rods + 4 hooks per rod) and I received 2 rods but only one bag of 4 hooks.
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Response from Cimaises-et-plus
Hello Frédéric,
Thank you for your feedback.
We are sorry for this situation and we are committed to resolving this issue quickly.
Your satisfaction is our priority.
To do this, please do not hesitate to contact us directly so that we can send you the items as soon as possible.
Best regards,
The Cimaises & Plus team
F
Florence G.
Rating: 3 out of 5
following a purchase from 10/04/2026
Hello, I would have liked to have a small instruction manual for assembly. Moreover, the item did not completely match the photo. I am handy, I managed quite well anyway!
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Response from Cimaises-et-plus
Hello Florence,
Thank you for your feedback and your review. We are pleased to learn that you managed despite the difficulties encountered.
We take your suggestion regarding an instruction manual for assembly into account and will consider improving our communication about the products. Please feel free to reach out to us for any questions or assistance.
Best regards,
The Cimaises & Plus team
P
Petra P.
Rating: 2 out of 5
following a purchase from 27/02/2026
The rails are good, but I didn't see any indication to choose the right hooks for these rails. They are too big and some paintings have fallen.
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Response from Cimaises-et-plus
Hello,
After checking, you ordered hooks for square rods 4x4 mm (indications in the product sheet) with round rods of 2 mm. Indeed, these two items are not compatible. With your rods, you need hooks AC94261 for example (self-locking 15 kg).
Feel free to contact us by email or phone for any questions.
Best regards,
Coralie P.
J
Joëlle L.
Rating: 3 out of 5
following a purchase from 10/01/2026
-, an error in the preparation of the order led to phone calls, letters..
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Response from Cimaises-et-plus
Hello Joëlle,
Thank you for taking the time to share your opinion. We are sorry to learn that an error in the preparation of your order caused inconveniences. We take your feedback very seriously and will work to improve our service. Please do not hesitate to contact us directly for any questions or assistance.
Best regards,
The Cimaises & Plus team
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Laurent J.
Rating: 3 out of 5
following a purchase from 16/11/2025
Order arrived very well packaged but despite that, the light fixture (Mauduit Biard picture wall lamp) was scratched and bent. I straightened it myself... I don't think the defect comes from the store "cimaise" but unfortunately from production or packaging at the workshop. It's disappointing, for a choice made hoping for a quality craftsmanship "made in France" from A to Z.
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Response from Cimaises-et-plus
Dear Laurent,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your Mauduit Biard picture wall lamp arrived with imperfections. Although we strive for the quality of our products and their packaging, sometimes defects escape our control. Please do not hesitate to contact us directly for any further assistance.
There is a customer service for these products, in case of defect, the workshop can take back the light fixture to repair or replace it as needed.
Feel free to contact us via the online customer service form or by phone: https://www.cimaises-et-plus.com/pages/sav
Best regards,
The Cimaises & Plus team
F
Francois P.
Rating: 3 out of 5
following a purchase from 25/11/2025
My main order is good and the product is satisfactory, but the compatibility of the products with each other is not or poorly explained on the site. Indeed, I bought two Economy wire Hanging Slider Suspension Sets that are not compatible with the 'classic rail'.
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Florence F.
Rating: 3 out of 5
following a purchase from 18/10/2025
Product as good as during my last order. The downside is the delivery. I had chosen home delivery as the package was bulky and long, and it was delivered to a relay point and did not fit in length in my car. Had to find someone with a vehicle suitable for the length. Useless!
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Response from Cimaises-et-plus
Hello Madam, We thank you for your feedback and are pleased to see that your product satisfies you, as it did during your previous order. We sincerely apologize for the inconvenience caused by the delivery. Indeed, relay points normally do not accept long packages, and we regret that your package was nonetheless deposited at this relay point, which complicated its retrieval. Please be assured that we are passing your experience on to our carrier to prevent this from happening again in the future. We fully understand the frustration this may have caused and apologize for this inconvenience. We remain at your disposal for any questions or further assistance. Have a nice day, Coralie P.
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Mario S.
Rating: 2 out of 5
following a purchase from 15/10/2025
Lack of communication very disappointed
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Response from Cimaises-et-plus
Hello, Thank you for your message. We are sincerely sorry to learn of your disappointment, as we are committed to fully satisfying our customers, both in terms of the quality of our products and our service. After checking, your order placed on Wednesday, October 15 in the afternoon was indeed shipped on Thursday, October 16, in accordance with our announced deadlines (any order placed after 12 PM is processed the following day), and delivered on Saturday, October 18 via Colissimo. It was therefore delivered within the expected timeframe. Regarding your comment about a lack of communication, we are sorry if this gave you that impression. An order confirmation email as well as a shipping tracking email are normally sent automatically. It is possible that one of these messages was filtered into your spam or was not received properly. In any case, we take your feedback very seriously. Please do not hesitate to tell us more specifically what you felt was lacking in terms of communication, so that we can improve. Thank you for your trust, Best regards, Coralie P.
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Caroline S.
Rating: 3 out of 5
following a purchase from 26/09/2025
Expensive for the quality
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Response from Cimaises-et-plus
Hello, Thank you for taking the time to share your opinion. We understand that the quality-price ratio is an important aspect and your feedback is valuable to us. Please feel free to contact us if you would like to discuss your experience further. Have a great day, Coralie P.
M
Marie-Hélène C.
Rating: 3 out of 5
following a purchase from 12/08/2025
Hello, I had trouble finding this model of picture rails on the site that I had already ordered a few years ago. In the end, I managed to find it. Everything is fine!
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Response from Cimaises-et-plus
Hello, Thank you for taking the time to share your experience. We are delighted to learn that you have finally found this model of picture rails. Please feel free to contact us for any questions or to assist you further during your next visit to our site. Have a nice day, The Cimaises & Plus Team
J
Jean Michel B.
Rating: 3 out of 5
following a purchase from 14/07/2025
Presentation too complex
Navigation and search to improve
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Response from Cimaises-et-plus
Hello, Thank you for taking the time to share your opinion. We understand that navigation and search can sometimes be frustrating. Your feedback is valuable to us and will help us improve our service. Have a nice day, Coralie P.
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Jean Loup V.
Rating: 3 out of 5
following a purchase from 15/06/2025
Not smooth to go back. Rethink your model by changing teams.
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Ioulia S.
Rating: 3 out of 5
following a purchase from 17/06/2025
No choice of carriers
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Hans T.
Rating: 2 out of 5
following a purchase from 03/06/2025
I ordered 5 painting rails and assumed that the mounting blocks would be included automatically. This is false - it seems that you are expected to use the rails without fixings, even though I really wouldn't know how to do that. So I ordered them again and they turned out inexplicably expensive.
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Response from Cimaises-et-plus
Hello Sir, I am sorry that you did not order the correct item. We try to be as clear as possible on the site. We have included a summary of the necessary items for a complete set on each range of rails to avoid omissions. The rails are indeed sold with and without fixings. This is clearly specified on the items. Some customers wish to order only the rails or only the fixings because they have, for example, fixings left from a previous installation and vice versa. Regarding the price of fixings separately, it is the same as when you order the rail and its fixings (in the same item). Best regards, The team at cimaises-et-plus.com
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Marie-Laurence N.
Rating: 2 out of 5
following a purchase from 13/05/2025
Order not received due to DPD not delivering to the correct address, and not calling for delivery, so order lost, plus they need 5 days to conduct a search. But now it has been more than 5 days and still no news. The Cimaises et + site should change carriers.
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Response from Cimaises-et-plus
Hello Madam, The 5-day delay corresponds to the time of the investigation to locate the delivered package. You contacted me on 20/05 and I got back to you on 21/05 with information regarding the delivery. The package had been left at your company's depot at another address as we discussed. Please know that I have asked DPD's customer service not to leave packages at this other address. I was assured that the information would be passed on to the delivering agency. As mentioned, it is also advisable for warehouse staff to refuse packages intended for your offices. Hoping you have been able to retrieve your package since our last exchange. I wish you a good day. Best regards, Coralie P.
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Gérard C.
Rating: 3 out of 5
following a purchase from 10/03/2025
The 2 mm rigid Twister rods come out too easily from the rail. I would have preferred 2 mm rigid Slider rods
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Response from Cimaises-et-plus
Hello, Thank you for your comment. For your information, once you have made a quarter turn in the rail and installed your picture, the rod does not move. The advantage of the TWISTER lies in the ability to insert and remove the rod at any point. Indeed, there are only SOLID SLIDER wires and steel cables but no rods. If you wish to exchange for SLIDER wires or steel cables, please do not hesitate to contact us quickly, it is still possible. Best regards, Coralie
C
Christian D.
Rating: 3 out of 5
following a purchase from 13/01/2025
Light rails and good invoices, the nylon threads attach quickly. However, it is not mentioned that you need to buy adjustable hooks additionally. I had to make another order to complete. There should be an automatic reminder to ensure the customer is aware of not forgetting anything.
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Response from Cimaises-et-plus
Thank you for your constructive feedback. I will pass the information to the person in charge of our website. Have a nice day, Coralie P.
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Philippe R.
Rating: 2 out of 5
following a purchase from 05/12/2024
I have not received my order
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Response from Cimaises-et-plus
Hello Sir, We apologize for the wait. Your package left our facility on Monday, December 9th by tracked letter. It seems that the Post Office is experiencing issues. The status of your shipment changed today. The Post Office tracking indicates: "Tuesday, December 17th at 9:01 AM - Your shipment is at its distribution site. We are preparing it for delivery." You should not have to wait much longer to receive the shipment. If you have not received anything by the end of the week, please keep us informed, we will resend the order. With our sincere apologies. Best regards, Coralie P.
J
Jean C.
Rating: 3 out of 5
following a purchase from 18/11/2024
The products are of good quality but the logistics management is still a bit approximate: no information on the delivery time slot contrary to the service promised on the site
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Response from Cimaises-et-plus
Hello, The order was sent via DPD carrier. The carrier should inform you of the delivery day and time slot (if you are a private individual). I have checked, we have indeed registered your shipment in DPD PREDICT (with delivery time slot). We are sorry for this malfunction, we will escalate the information to our sales representative at DPD. Best regards, Coralie P.
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Alain B.
Rating: 3 out of 5
following a purchase from 05/11/2024
Delivery time not respected
4 days instead of 2 planned
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Response from Cimaises-et-plus
Hello, We are sorry for the wait. Shipments by DPD carrier are delivered within 24/48h after dispatch. The time indicated by the Post for tracked letters is 2 to 3 working days. We apologize for this delay. Best regards, Coralie P.
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Olivier R.
Rating: 3 out of 5
following a purchase from 30/09/2024
Basic product suitable for my use as a private individual. Price a bit too high despite the discount. Very well packaged for the delivery properly ensured. Its
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Response from Cimaises-et-plus
Thank you for your comment!
S
Servane L.
Rating: 3 out of 5
following a purchase from 15/09/2024
Two orders, the picture rails are not the same, the first ones are wider and there were no hooks, which I had to order additionally (I did not make a complaint, boring boring). Nevertheless, happy with the result and okay value for money.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! After checking, you ordered two different models of rails: the CLASSIC + (max 40 kg) and the CLASSIC RAIL (which you purchased in a box) max 20 kg. Indeed, these two models are slightly different, the CLASSIC PLUS is thicker and rounder than the CLASSIC RAIL. Have a nice day, Coralie P.
J
Jh E.
Rating: 3 out of 5
following a purchase from 05/07/2024
Average advice since the purchased products were not suitable for heavy frames as I had clearly specified.
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Jacques C.
Rating: 2 out of 5
following a purchase from 24/06/2024
Delayed delivery, almost a month instead of the promised 48 hours!!!
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Response from Cimaises-et-plus
Hello, The poster holder "POSTER-PANT" of 60 cm is indeed out of stock. I acknowledge that there was an update error on the site. We have corrected this. For your information, this product is made in small series in Brittany (the manufacturing time is generally one to two months). We have an order in progress, the carpenter informed me that production would be completed this week. We are therefore expecting your poster holder (60 cm) during the next week (the other model is indeed in stock). You will therefore be delivered earlier (mid/end of next week or the beginning of the following week at the latest). Our apologies for this inconvenience. Best regards, The Cimaises & Plus Team
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Christian S.
Rating: 2 out of 5
following a purchase from 26/05/2024
Products meet my expectations but ... 5 missing hooks and coincidentally 5 extra rods as if to compensate, without a single word of explanation. And to top it all off, despite being told that delivery would happen three mornings in a row, I was only delivered on the third day.
I know that Cimaises & + is not responsible for delivery issues but for a first order I find that this is quite a lot.
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Response from Cimaises-et-plus
Hello Sir, If we made a preparation error, you can contact us so that we send you the missing item. We have no reason to send rods (more expensive) to compensate for a possible absence of hooks. Could you specify whether it is 5 picture hooks (AC94205) or 5 partition hooks (AC94504) that you are missing? We will send them to you. Looking forward to hearing from you, Best regards, Coralie P. email: [email protected] tel: 01 40 58 11 70
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2024
Delivery canceled and postponed twice by DPD. We are still waiting for the package
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Response from Cimaises-et-plus
Hello, After checking, your package was delivered on Saturday 11/05 after two delivery postponements (on the 7th and the 10th). We apologize for this inconvenience. Best regards, The Cimaises & Plus team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2024
Insufficient explanations when you don't know the fastening system, easy order afterwards and delivery without problems
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Response from Cimaises-et-plus
Hello, Thank you for your comment. We attach a detailed assembly sheet with the orders. You may not have received it? Looking forward to hearing from you, Best regards, Coralie PIED
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2023
Not always easy to find your way...
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Response from Cimaises-et-plus
Hello, We are reachable by phone or email for any questions. We will be happy to assist you. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2023
It's okay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2023
Delivery of the order was quite fast, but unfortunately it is incomplete, I sent an email to report it, it was taken into account but I have not heard back.
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Response from Cimaises-et-plus
Hello Sir, After checking, some S-hooks were missing which have been sent by post. I am contacting you by email to verify that you have received them since. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/07/2023
Did not receive the right product!
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Response from Cimaises-et-plus
Hello Sir, Have you contacted us regarding this issue so that we can resolve it? I cannot find any request from you. I will contact you by email in the morning. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2023
Cables and different types of quality picture hooks conforming to what I expected. However, the seller does not respect the commitments made on the site, justifying the delay by a surge of orders during the discount/sale period which did not allow them to proceed with the shipment according to their commitment.
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Response from Cimaises-et-plus
Hello Madam, Thank you for your feedback. After verification, the order was placed on Friday, July 14, and therefore processed the next working day, which is Monday, July 17. It indeed left with a day's delay (on Tuesday, July 18) and was delivered to the pickup point on July 20. We are sorry if this day's delay in processing your order has been detrimental to you; it is a completely exceptional situation. Counting on your understanding. Best regards, Coralie P.
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