Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Problem: upon receipt, yesterday at the relay point, the upper part of the packaging was torn (likely intentional break-in) picture rails were escaping from the top Result: 3 of them were damaged (deep indelible stains) Our painter intervened today, unable to return. Really a shame because I use the total lengths to the exact cm... Thank you for your response regarding this damage that occurred, obviously, during transport. Photos available Best regards X Le Loët.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2020
Hello overall yes but you had slipped a straight rod into one of the two packs of bent rods. Mmm... Regards DL.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
PARTICULARLY PATHETIC SERVICE incomplete delivery missing the glues a null and void delivery service, forced to wait for the delivery person to come the first time waiting all day delivery at 5:45 PM, for the glues my wife waited all day Thursday the 18th without the delivery person coming, on Friday the 19th no availability and we do not know if they will come or not and on Saturday delivery on our site after leaving a note on our gate. NULL SERVICE.
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Response from Cimaises-et-plus
As mentioned, the carrier has reorganized due to an unprecedented volume of packages and constraints related to Covid 19. Since the beginning of this episode, we have encountered, to some extent, some difficulties in keeping the delivery slots. You requested in special instructions on our site a delivery during meal times, however this slot is not offered. I am aware that there was a malfunction during your delivery and we will not fail to alert the carrier. As compensation for your inconvenience, I offered you a refund of the shipping costs, which you did not wish for and/or the reshipment of the package by Colissimo but you were delivered in the meantime and this last option was not necessary. We did our best to find a solution to your problem and took the time (an hour) to explain our operation to you but apparently this has no value for you and we regret it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2020
Top products and customer service, just a downside with the delivery person but very frequent at my residence.
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Response from Cimaises-et-plus
Thank you for your understanding regarding the delivery and for your comment! I wish you a pleasant day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
Always request invoices! They are not sent by email and are not downloadable on the site. This may not be important for an individual but it is for a business.
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Response from Cimaises-et-plus
Hello Madam, Invoices are systematically included in the packages (unless the billing/delivery address is different). We take note of your remark, but unfortunately for technical reasons, in our current IT configuration, it is not possible, at least for now, to offer invoices in a downloadable version on our e-commerce interface. We sincerely regret this and hope to offer this solution when it becomes possible. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2020
Ordering piece by piece is very expensive. The site does not offer complete packs (rails, hooks, wires, screws, etc.) which can easily be found on Amazon. Delivery times are long and the availability of customer service is quite low, all for a high price.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for taking the time to leave us a comment. For your information, we offer all-inclusive boxes in both economic and premium versions, which are the first category of items on our site under the CIMAISES menu. Also, our small team has remained active throughout the confinement, although we had to reorganize due to current events (teleworking/reduced staff presence at the same time), which has had some consequences on the availability of our team by phone, and we regret that this has impacted you. Regarding the delay, our carrier DPD maintained its activity throughout the confinement but also had to reorganize, and indeed, locally the delays may have been longer, and we are sorry for that. Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2020
Great result, super fast delivery time. Easy assembly. A (small) downside on the quality control of the product. Overall happy.
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Response from Cimaises-et-plus
Hello Sir, Thank you very much for your comment. In case of a problem with a delivery, you can email us with photos. We find a solution (replacement, or other) depending on the nature of the defect. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2020
Order arrived very late and one of the cornices was damaged (surface marks in several places).
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Response from Cimaises-et-plus
Hello, First of all, thank you for your comment. We are sorry for the wait caused by the current events. Indeed, your order arrived at the beginning of the lockdown and we had to reorganize for the transport of Orac moldings (not stored in Paris) which was no longer ensured by the usual carrier. Since then, our depot has resorted to UPS and we can deliver within a relatively short time (2 to 4 working days on average). Regarding the damage to one of your cornices, please feel free to send us a photo by email, we will of course replace the damaged products. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
Delivery problem, I informed Cimaises but it continued with the delivery person: the same package delivered to 2 places.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
Not very satisfied with the additional fixing pack. Because there are no plugs or screws.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. For your information, you ordered a pack of additional clips and not a complete fixing set. We offer customers the choice to order either additional clip packs or complete sets depending on their needs. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2020
Cimaises products on the website: should be highlighted more strongly (underlined, bold, etc.), thickness of the rods and rails. Surprised by the fineness of the products. Always difficult to choose by photos and one can miss some details. Terrible delivery. Delivery address error by the delivery person. Your provider DPD is reachable on a standard that supposedly has no control! Delivery truck in a deplorable state. DPD not reliable! See 'Sorry We Missed You' by K. Loach, slave to the liberal world.
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Response from Cimaises-et-plus
Hello, We take good note of your comment as a whole. Please feel free to contact our customer service if you want to clarify your remarks and suggestions. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2020
The material and delivery are top-notch. The only downside for me is the website. Placing an order is quite unpleasant and mistakes happen quickly.. Despite this, Cimaises &+ remains a supplier I recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2020
No explanation for ceiling mounting. Unable to drill near the wall due to the thickness of the chuck. The rail is therefore misaligned with respect to the wall. Result not compliant with the product documentation on your site. Disappointment...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/01/2020
Moderately satisfied overall. I had ordered on the website for delivery to the store. I received no message to inform me that my order had arrived and the person I spoke to on the phone seemed to have difficulty understanding that my order was with them. The picture rail seems solid, although one of them has a tear: problem during manufacturing or poor packaging?
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Response from Cimaises-et-plus
Hello Madam, Thank you for your message. We invite you to send us an email with the photo of the tear you mentioned so that we can determine if it is a manufacturing defect or damage that the molding received during transport. You can contact us at: [email protected] Thank you in advance, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2019
It's a shame that the delivery address was not fully provided.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
The carrier behaved poorly (damaged item) but Cimaises Plus very kindly resolved my problem. The items are always excellent: good quality and easy to install.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your review which encourages us to continue our efforts to best satisfy our customers :) & once again sorry for the problem with the carrier. Have a nice day, The Cimaises & Plus team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2019
Provider not suitable for the delivery of these goods: . Indicative delivery times too wide (5h) . Package dropped to the ground . Provider who indicates that he is not supposed to carry the packages upstairs (but nevertheless kindly carried them up in the end).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2019
The quality of the rails is too soft, we thought the metal would be less flexible like the rails we already have. We organize many exhibitions, we doubt they will withstand the many manipulations! We will see over time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2019
Delivery ok. I did not contact customer service and therefore have no opinion on its quality. High price compared to the difficulties encountered to achieve a correct result and the relatively simple manufacturing equipment.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2019
The whole looked very bad because the paintings warp, I had to dismantle everything and customer service did not want to take back my items..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2019
Contrary to what is indicated, I was not informed of a time slot for delivery. I had to urgently call the caretaker who did not have the list and could not verify that all of my order was there (the box was open...). Missing parts. I called your service and dealt with a charming and very professional person who made a second shipment (thank you very much) but I still lack the hooks provided with the pack... Thank you! B
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2019
The DPD delivery service did not respect the chosen time slot, I waited all day in vain, no phone call, no email, I thus lost a day of work. The next day was fine. I had to deal with a DPD delivery person who was trying to make up for the previous day's issues. He explained to me that his company relied on subcontractors who were doing anything. Regarding CIMAISES, they are really top-notch, very serious, the material is of quality and aesthetic.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
Hello, small problem with the delivery, but the customer service was great to make up for it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2019
Very satisfied with the responses from Cimaises-et-plus to prepare my order. For the delivery, everything was OK. But I am very disappointed with the quality of the merchandise compared to the price - high - Regarding the lighting, I really thought it would be different, less ordinary, and more decorative. The photo on the site led me to believe that!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2019
Delivery in 48 hours, just the price not the delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
The product perfectly matches what I was looking for. It is discreet, practical, and easy to install. The only downside: the rail arrived slightly bent!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2019
Misleading delivery time!!! Paid for 24 or 48 H delivery after 10 days.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2019
The delivery was requested in Gers (message from March 11) but it arrived in Brussels!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
Hello, I received some rail cables but they are nylon and not iron. Could you please check if there was an error in the preparation of the package? I didn't have time to return my order. Thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2019
I think I was poorly advised over the phone following my price request. I was therefore forced to place a new order... Once the second package arrived, it turned out that it was not what I had ordered... And you sent me back the 'correct' order (at least I hope) that I have been waiting for now for 6 days, I believe... Let's just say my client is not very satisfied... and neither am I... In short, a bad experience for a first attempt to work with you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
Thank you very much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2019
The DPD delivery person was very unpleasant. He handed me the package in the street (refusing to come up to my apartment) and did not want to take the time for me to check the contents. I almost had to force him to do so.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
A first delivery person claimed not to find the house even though precise information had been given. This same information allowed the second delivery person to deliver to us without any problem, but 4 days later.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2019
Nothing to report, correct and fast service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2019
Easy setup. Delivery conditions not in accordance with those announced on the site. Because not notified of a time slot, the delivery person showed up unexpectedly in the late afternoon... Otherwise, the material conforms to what was ordered. We have not installed it yet, so no opinion on the ease of installation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2018
We are satisfied with the products and the result obtained. The only downside is that 1 pack of 5 hooks is missing from the delivery and one of the perlon wires is incomplete (missing plastic piece to insert into the rail). We will be fully satisfied if these elements could be added to our next order. Indeed, we need wires and hooks. Thank you for this correction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2018
Product 100% compliant. Efficient packaging for transport. Package delivered on the third attempt; the first two were not made.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2018
Delivery problem. Expected delay, 24 to 48 hours, in reality 10 days. Thank you DPD. However, the young woman who delivered to me is really professional and friendly, unlike the person who was in charge of the Albi office. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
Hello, what a pity there is no manual included with the package... and the amount of glue is disproportionate to the surface to be glued. Otherwise, good packaging and fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
The internal packing of the detail packages for the cornices is deficient. The side reinforcements for the detail packages are not ensured as on the standard package of 24 cornices, which caused the loss of the contents of a package of 12 cornices. I had warned about the quality and the little respect of the delivery people for the packages they transport in Val d'Oise during the order.
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