Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Fast shipping and well packaged. Return of one of the two products with refund. In short, the service is on point.
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Response from Cimaises-et-plus
Thank you very much for your comment! Have a nice day. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Professional quality.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Cimaise et plus, a company to recommend without hesitation. Very fast delivery and sturdy package.
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Response from Cimaises-et-plus
Thank you for taking the time to leave us a comment and for your recommendation :) Have a very nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Very professional, very responsive, perfect. Thank you.
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Response from Cimaises-et-plus
Thank you very much!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Very satisfied with the team's listening who advised me perfectly. Very complete product range, very high-quality products. I highly recommend cimaises-et-plus! Thank you to the team!
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Response from Cimaises-et-plus
Thank you for this feedback, it makes the whole team happy! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Good service and very good product.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Fast delivery, the goods received match our order. I recommend your company. .
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Response from Cimaises-et-plus
Thank you very much !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Package received in 48 hours, perfectly packaged in a very sturdy box.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/11/2020
The products are in accordance with the description. The delivery service is catastrophic with no respect for health standards. And customer service hangs up on you when you ask them a question they don't like.
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Response from Cimaises-et-plus
Hello Sir, You wanted to be delivered to the floor and refused the delivery of your order on the grounds that the carrier left the packages at the entrance of the building. However, the delivery conditions of our carrier DPD are explicitly stated on our site: "Attention: the transport service stops at the foot of your home (no delivery to the floor)" Moreover, my colleague confirmed to me that your conversation was finished, he had explained everything to you. We do not hang up on customers. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Very good store, beautiful products. Thank you.
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Response from Cimaises-et-plus
Thank you very much for this feedback! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Hello, I placed this order on 23/11. No shipping costs. I wanted to make the SAME order for a gift YESTERDAY: €12 shipping costs!
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Response from Cimaises-et-plus
Hello, With the BLACK FRIDAY discount, you no longer reached the threshold to get free shipping. You would have needed to order a small accessory in addition (for example). Shipping costs are automatically deducted as soon as the order threshold is reached; if it is not reached, shipping costs are not deducted. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
I was still disappointed this time because the cornices are made of polystyrene - but well, it is still material.
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Response from Cimaises-et-plus
Hello, The entire BASIXX range (polystyrene cornice - entry-level) is indeed made of lightweight polymer. This includes all cornices starting with the code "CB". Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Exceptional quality.
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Response from Cimaises-et-plus
Thank you!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Package delivered in good condition. Customer service answered my questions very efficiently. Everything is fine. I recommend.
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Response from Cimaises-et-plus
Thank you very much for this feedback! Have a nice day, Coralie P.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
Very good and very fast.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Very good commercial service, quality material.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Excellent quality and fast service. The information is very clear and the illustrations too.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
The picture rails are in accordance with their description and perfectly packaged, for an ultra-fast delivery, well done! However, to check the goods upon delivery as stipulated in the sales conditions, a lasso would have been needed to catch the delivery person who quickly dropped the package over the garden wall, without asking for the code sent by SMS or the slightest signature. This problem is in no way related to Cimaises & + but I wanted to point it out.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your comment! The delivery people are required to have you sign the proof of delivery (or ask for the code indeed with COVID), in case of a problem, it is their responsibility. Thank you for reporting this malfunction during delivery, we will keep our sales representative informed. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Quick and efficient.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
The plastic plugs tend to be just wide enough for a 6 mm hole. (too conical, not cylindrical enough). They tend to turn in the hole. I have to drill at 5.5 mm instead of 6 mm but 5.5 mm concrete drills are rare. To stay at 6 mm in hollow walls, I use plugs from another supplier.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your comment! For your information, our Fischer plugs for hollow walls are 5 mm, so it is not surprising that they 'float' in a 6 mm hole. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2020
I sent an email to customer service and I am currently without any response while a reducer is missing from my order. Please contact me.
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Response from Cimaises-et-plus
Hello Madam, Yes indeed, I just saw your email from yesterday. I am sorry for not having replied to you yet but we are experiencing an unusual volume of activity and unfortunately, I have not yet had the time to process your email. However, you will receive a response by the end of the day at the latest. Thank you for your understanding. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
Perfect in every way.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Very good.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
5/5.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Everything is perfect.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Nothing to say. Delivery was top-notch without any issues. Quality product. Great results. See you soon for our next renovation.
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Response from Cimaises-et-plus
Hello Madam, A big thank you for your message! We are delighted to know that you are happy :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Good at all levels.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
A great store and especially very pleasant people who know how to inform you. Thank you very much. Have a nice day.
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Response from Cimaises-et-plus
Hello, We sincerely thank you for your kind comment and we are happy that you are satisfied with the service! Best regards, The C&+ Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
Goods and delivery are fully compliant with the description on the site.
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice end of the day! Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/10/2020
Excellent experience with Cimaises&+.
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Response from Cimaises-et-plus
Thank you very much !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
Excellent service.
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Response from Cimaises-et-plus
A big thank you :)
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Fast delivery.
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Response from Cimaises-et-plus
Thank you !
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2020
Meets expectations. Too bad no sample possible as on the ORAC site (Belgium, Luxembourg).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Good products, meets our expectations. Too bad the delivery person had to postpone the delivery twice at the last minute, which caused us to lose a good week for the renovation of the room.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
The white of the picture rails is not very bright, it looks a bit yellowish compared to the white of the rods.
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Response from Cimaises-et-plus
Hello, The rail and the rods are both in a glossy white finish (ral 9010). It is indeed a slightly "off-white" glossy white. Best regards, The C&+ team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Nothing to report, everything was as expected and well packaged. A small downside on a defective hook, but replaced immediately upon complaint.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
Fast delivery and perfect products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
Good products, very practical and easy to install.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2020
Everything Nico delivery time followed and top product of very good quality.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
Very beautiful product. Very protective and careful packaging. Irreproachable.
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Response from Cimaises-et-plus
Thank you very much for this feedback!
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