Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Delivery canceled and postponed twice by DPD. We are still waiting for the package
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Response from Cimaises-et-plus
Hello, After checking, your package was delivered on Saturday 11/05 after two delivery postponements (on the 7th and the 10th). We apologize for this inconvenience. Best regards, The Cimaises & Plus team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2024
Quality material and fast delivery. However, ensuring to select the right delivery provider based on the order can prove difficult.
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Response from Cimaises-et-plus
Thank you very much for your comment. Our sales service is at your disposal by email and phone to answer all your questions. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
Good site
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2024
I find it unfortunate that for 3 rails ordered, there are only 2 end caps, as I position them on 3 different walls, I am missing 4 caps... can you send them to me?
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Response from Cimaises-et-plus
Hello, the economical boxes indeed only include two end caps. However, if you need more caps, they can be ordered separately on the site (in packs of 4). Product code: AC94105 (white CLICK cap). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2024
It's serious. Fast. But expensive...
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2024
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2024
Meets my need and easy installation. One suggestion: include 4 tips instead of two.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2024
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2024
Fast delivery.
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Response from Cimaises-et-plus
Thank you for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2024
Very practical and nicely decorated. Ceiling not yet repainted but I am sure it will look perfect once painted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2024
Serious, reliable company
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2024
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2024
Very extensive catalog. Order, payment, and delivery without problems. Shipping costs to Switzerland are excessive, but such a complete catalog does not exist in Switzerland ... I recommend this site.
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Response from Cimaises-et-plus
Thank you very much for your constructive feedback. We take note of your comment regarding shipping costs. Unfortunately, our carrier charges additional fees for Switzerland that we are obliged to pass on. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2024
Quality price is on point.
Good delivery.
No issues.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
Nothing to complain about. Everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2023
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2023
Delivery is too expensive
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Response from Cimaises-et-plus
Hello, Orders under 39 euros (with lengths of 200 cm) are charged a bit more because shipping costs are not offset by the cost of the material. Please note that shipping costs (for individuals) are 12.90 euros if the order is over 39 euros and free if the order is over 139 euros. This is an oversized shipment, unfortunately, we cannot lower this transport cost. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2023
Wide choice of products.
Delivery costs a bit high.
Deadlines respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Simple and effective, fast delivery.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Good product ... however regret not being able to find continuity with my rail purchase from 5 years ago which is no longer on the menu.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment! I just checked your 2017 order, all items are still offered on the site. Do not hesitate to contact us if needed. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2023
Fast shipping, compliant item, just the shipping costs a bit expensive
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/07/2023
Did not receive the right product!
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Response from Cimaises-et-plus
Hello Sir, Have you contacted us regarding this issue so that we can resolve it? I cannot find any request from you. I will contact you by email in the morning. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2023
No particular difficulty in choosing and ordering.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Hello, I had ordered a set of black elements (picture rails and cables) and unfortunately the cables received are steel colored... Without this error and the 2 days of delivery delay due to the carrier's (DPD) procrastination, the rating would have been perfect because the material received is of excellent quality. TB
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Response from Cimaises-et-plus
Hello, Thank you for your comment. After verification, you ordered the cables in gray. However, we can change them for you. I will contact you by email regarding this. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2023
Too important as a spotlight, so difficult to hide behind an object and the light is too weak. I put two on the same piece of furniture to illuminate the same painting (1.10 x 1.00). If I had kept the boxes, I would have returned them to you. Too bad. Thank you anyway.
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Response from Cimaises-et-plus
Hello, Thank you for your feedback. Indeed, without the box, we unfortunately cannot take back the items. These spots are not designed to be hidden behind an object. The power and dimensions are indicated in the technical sheet available on the product page. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
this system is great
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Response from Cimaises-et-plus
Thank you very much for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2023
Good products, responsive customer service, fast delivery. I have placed several orders with them and it always goes well. One downside, the price...
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2023
Wide range of products. Unfortunately, the announced delivery times were not respected.
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Response from Cimaises-et-plus
Hello, After checking, your package was shipped on time (the day after your order) but the carrier took 10 days to deliver it to the pickup point (after investigation, they had lost it and then found it). Our apologies for this problem. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2023
Very fast delivery, merchandise see comment, response to my question regarding shipping costs.
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Response from Cimaises-et-plus
Thank you very much for your comment. What is your question regarding shipping costs?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2023
Simple and functional.
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Response from Cimaises-et-plus
Thank you for this feedback.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2023
Very bad delivery company that twice (2 orders on different dates) did not respect the date it had announced itself. 1 postponement for the first order, for the second. The delivery is done at a fast pace so there is no possibility to check the contents of the packages (the first was not in good condition).
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Response from Cimaises-et-plus
Hello, We are sorry to hear that the delivery went poorly. We will inform our carrier. The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Beautiful quality! (but expensive).
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Good product, true to the description, short delivery time, I recommend.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
Ordered in the morning around 10 am. Delivered the next day, so faster than indicated on the site. Nothing to complain about. Let's hope the next order goes the same way...
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
Package delivered on the scheduled day, in perfect condition, in my mailbox while I was told there would be a delivery against a security code. I'm fine with that, but at the time of shipping, it would be courteous to provide the dimensions of the package to know if we need to be there: I took half a day off to wait for the delivery and the delivery person did not show up at my door.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. Message well received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
What customer service? I took advantage of a stay at my daughter's to go to the showroom to view the products and place an order. Big issue: the price: 2€ more per rail, no discount! When I mentioned this to the person who welcomed us, she replied that online, there was no service. Fine! So, I asked my questions and left the store without taking anything. I ordered online without regret with the discounted prices from the site, free delivery, in the province!
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Response from Cimaises-et-plus
Hello, The sellers in the store are not necessarily aware of the discounts available on the site. Do not hesitate to mention the site discounts, we will gladly apply them for you! Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Hello, Delivered early despite my comments.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Fast and free delivery. Cornices conforming and of quality. Perfect.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
A bit limited view.
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Response from Cimaises-et-plus
Thank you!
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