Customer reviews of Cimaises-et-plus

Hello,

The PX175F flexible molding was unfortunately temporarily out of stock.
We apologize for the wait.

Best regards,
The Cimaises & Plus team

Hello Florence,

We are sorry to hear that your experience did not meet your expectations. We take note of your comments.


Best regards,
The Cimaises & Plus team

Hello Frédéric,

Thank you for your feedback.
We are sorry for this situation and we are committed to resolving this issue quickly.
Your satisfaction is our priority.
To do this, please do not hesitate to contact us directly so that we can send you the items as soon as possible.

Best regards,
The Cimaises & Plus team

Hello,
After checking, you ordered hooks for square rods 4x4 mm (indications in the product sheet) with round rods of 2 mm. Indeed, these two items are not compatible. With your rods, you need hooks AC94261 for example (self-locking 15 kg).
Feel free to contact us by email or phone for any questions.
Best regards,
Coralie P.

Hello, Thank you for your message. We are sincerely sorry to learn of your disappointment, as we are committed to fully satisfying our customers, both in terms of the quality of our products and our service. After checking, your order placed on Wednesday, October 15 in the afternoon was indeed shipped on Thursday, October 16, in accordance with our announced deadlines (any order placed after 12 PM is processed the following day), and delivered on Saturday, October 18 via Colissimo. It was therefore delivered within the expected timeframe. Regarding your comment about a lack of communication, we are sorry if this gave you that impression. An order confirmation email as well as a shipping tracking email are normally sent automatically. It is possible that one of these messages was filtered into your spam or was not received properly. In any case, we take your feedback very seriously. Please do not hesitate to tell us more specifically what you felt was lacking in terms of communication, so that we can improve. Thank you for your trust, Best regards, Coralie P.

Hello Sir, I am sorry that you did not order the correct item. We try to be as clear as possible on the site. We have included a summary of the necessary items for a complete set on each range of rails to avoid omissions. The rails are indeed sold with and without fixings. This is clearly specified on the items. Some customers wish to order only the rails or only the fixings because they have, for example, fixings left from a previous installation and vice versa. Regarding the price of fixings separately, it is the same as when you order the rail and its fixings (in the same item). Best regards, The team at cimaises-et-plus.com

Hello Madam, The 5-day delay corresponds to the time of the investigation to locate the delivered package. You contacted me on 20/05 and I got back to you on 21/05 with information regarding the delivery. The package had been left at your company's depot at another address as we discussed. Please know that I have asked DPD's customer service not to leave packages at this other address. I was assured that the information would be passed on to the delivering agency. As mentioned, it is also advisable for warehouse staff to refuse packages intended for your offices. Hoping you have been able to retrieve your package since our last exchange. I wish you a good day. Best regards, Coralie P.

Hello Sir, We apologize for the wait. Your package left our facility on Monday, December 9th by tracked letter. It seems that the Post Office is experiencing issues. The status of your shipment changed today. The Post Office tracking indicates: "Tuesday, December 17th at 9:01 AM - Your shipment is at its distribution site. We are preparing it for delivery." You should not have to wait much longer to receive the shipment. If you have not received anything by the end of the week, please keep us informed, we will resend the order. With our sincere apologies. Best regards, Coralie P.

Hello, The poster holder "POSTER-PANT" of 60 cm is indeed out of stock. I acknowledge that there was an update error on the site. We have corrected this. For your information, this product is made in small series in Brittany (the manufacturing time is generally one to two months). We have an order in progress, the carpenter informed me that production would be completed this week. We are therefore expecting your poster holder (60 cm) during the next week (the other model is indeed in stock). You will therefore be delivered earlier (mid/end of next week or the beginning of the following week at the latest). Our apologies for this inconvenience. Best regards, The Cimaises & Plus Team

Hello Sir, If we made a preparation error, you can contact us so that we send you the missing item. We have no reason to send rods (more expensive) to compensate for a possible absence of hooks. Could you specify whether it is 5 picture hooks (AC94205) or 5 partition hooks (AC94504) that you are missing? We will send them to you. Looking forward to hearing from you, Best regards, Coralie P. email: [email protected] tel: 01 40 58 11 70

Hello, After checking, your package was delivered on Saturday 11/05 after two delivery postponements (on the 7th and the 10th). We apologize for this inconvenience. Best regards, The Cimaises & Plus team

Hello Sir, Have you contacted us regarding this issue so that we can resolve it? I cannot find any request from you. I will contact you by email in the morning. Best regards, Coralie P.

Hello, Thank you for your feedback. Indeed, without the box, we unfortunately cannot take back the items. These spots are not designed to be hidden behind an object. The power and dimensions are indicated in the technical sheet available on the product page. Best regards, Coralie P.

Hello, We are sorry to hear that the delivery went poorly. We will inform our carrier. The Cimaises & Plus Team

Hello, You can send us photos by email in case of a damaged package during transport. If needed, don't hesitate. Also, if it's about micro scratches, you can easily hide them with a bit of filler and paint them with two coats of paint, which should solve your issue. We are sorry for this problem, we place a lot of importance on the preparation of packages. The panels are shipped in boxes specially made for them with reinforcements at the ends and cushioning (bubble wrap) if necessary. Best regards, Coralie P.

Hello, We are sorry that the delivery person damaged your package, we do take all necessary care in packaging and add cushioning when necessary. I will forward your information to the logistics department. Our apologies for this inconvenience. Have a nice day. The Cimaises & Plus Team

Thank you!

Hello, This delay is not usual, we are sorry, it is related to a factory shortage. Looking forward to seeing you again on the Cimaises & Plus site. Have a nice day, Coralie P.

Hello, We are sorry to hear that. In case of breakage during transport, do not hesitate to contact us for a replacement. We send the cornices by different carriers (depending on the departure point). In your case, the package was sent by DPD, upon request for a quote, by email we can also send the package by France Express or TNT (expect an additional charge of 5 euros if the order is < 400 euros). Wishing you a good day, Best regards, Coralie P.

Hello Sir, Have you contacted our services to address the problem? Thank you for contacting us. Best regards, Coralie P.

Hello, You did not receive the correct screws indeed, a replacement shipment was made the day you informed us. We apologize for this error. Best regards, Coralie P.

What use did you want to make of the slider rail hooks? I clarify that they are not made to slide and put curtains (which is often asked of us). These hooks are inserted from one side of the rail and are mainly used to hang promotional materials in the window or paintings if you want to put your own wires for example or crimp them yourself (for an exhibition or other).

Hello Sir, You wanted to be delivered to the floor and refused the delivery of your order on the grounds that the carrier left the packages at the entrance of the building. However, the delivery conditions of our carrier DPD are explicitly stated on our site: "Attention: the transport service stops at the foot of your home (no delivery to the floor)" Moreover, my colleague confirmed to me that your conversation was finished, he had explained everything to you. We do not hang up on customers. Have a nice day, Coralie P.

Hello Madam, Yes indeed, I just saw your email from yesterday. I am sorry for not having replied to you yet but we are experiencing an unusual volume of activity and unfortunately, I have not yet had the time to process your email. However, you will receive a response by the end of the day at the latest. Thank you for your understanding. Best regards, Coralie P.

Hello, As mentioned by email, your package has been stuck in the LE COUDRAY hub which unfortunately had a breakdown in the logistics chain. We apologize for the wait. Best regards, Coralie P

Hello Sir, We are sorry for the delivery problem you encountered. You did not wish to give us your mobile number which is essential to track your package and that is why we suggested canceling your order. Let's not forget that your two previous orders went well... Have a nice day, The Cimaises & Plus Team

Hello Sir, As mentioned by phone, you will be delivered today due to a carrier error during the loading of packages at the depot. We apologize for this error beyond our control and the additional delay caused. Best regards, Coralie P.

As mentioned, the carrier has reorganized due to an unprecedented volume of packages and constraints related to Covid 19. Since the beginning of this episode, we have encountered, to some extent, some difficulties in keeping the delivery slots. You requested in special instructions on our site a delivery during meal times, however this slot is not offered. I am aware that there was a malfunction during your delivery and we will not fail to alert the carrier. As compensation for your inconvenience, I offered you a refund of the shipping costs, which you did not wish for and/or the reshipment of the package by Colissimo but you were delivered in the meantime and this last option was not necessary. We did our best to find a solution to your problem and took the time (an hour) to explain our operation to you but apparently this has no value for you and we regret it.

Hello Sir, First of all, thank you for taking the time to leave us a comment. For your information, we offer all-inclusive boxes in both economic and premium versions, which are the first category of items on our site under the CIMAISES menu. Also, our small team has remained active throughout the confinement, although we had to reorganize due to current events (teleworking/reduced staff presence at the same time), which has had some consequences on the availability of our team by phone, and we regret that this has impacted you. Regarding the delay, our carrier DPD maintained its activity throughout the confinement but also had to reorganize, and indeed, locally the delays may have been longer, and we are sorry for that. Best regards, The Cimaises & Plus Team

Hello Madam, Thank you for your message. We invite you to send us an email with the photo of the tear you mentioned so that we can determine if it is a manufacturing defect or damage that the molding received during transport. You can contact us at: [email protected] Thank you in advance, Best regards, Coralie P.