Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
The package was incomplete but customer service recognized its mistake and quickly sent the missing items. The delivery service communicates its time slot at the last moment, very inconvenient. The products are very good, in accordance with the descriptions.
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Response from Cimaises-et-plus
Hello Madam, Thank you for your comment and again sorry for the issues related to the preparation error. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Excellent!
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Complete delivery extremely fast. Explanations given by the Paris store were very relevant and practical. Perfect rails. Complete satisfaction.
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Response from Cimaises-et-plus
Hello Sir, Thank you very much for your comment! We are delighted to know that you are satisfied with the products and the service :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very fast.
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Response from Cimaises-et-plus
Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Nothing to complain about, good.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Items conforming to my order, of quality. Customer service available and very responsive. I recommend.
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Response from Cimaises-et-plus
A big thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Fast, however the delivery cost may be prohibitive in the case of an installation supplement.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment. We understand that this has a cost for a small restock, unfortunately when there are lengths of 200 cm, these transport costs are unavoidable (at least for now). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Perfect!
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Response from Cimaises-et-plus
Thank you!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Very good.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Fast shipping and well packaged. Return of one of the two products with refund. In short, the service is on point.
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Response from Cimaises-et-plus
Thank you very much for your comment! Have a nice day. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Professional quality.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
Product conforms to my expectations. Good purchase.
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Response from Cimaises-et-plus
Thank you for your comment! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Cimaise et plus, a company to recommend without hesitation. Very fast delivery and sturdy package.
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Response from Cimaises-et-plus
Thank you for taking the time to leave us a comment and for your recommendation :) Have a very nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Very professional, very responsive, perfect. Thank you.
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Response from Cimaises-et-plus
Thank you very much!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Very satisfied with the team's listening who advised me perfectly. Very complete product range, very high-quality products. I highly recommend cimaises-et-plus! Thank you to the team!
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Response from Cimaises-et-plus
Thank you for this feedback, it makes the whole team happy! Have a nice day, Coralie P.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Good service and very good product.
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Response from Cimaises-et-plus
Thank you!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Fast delivery, the goods received match our order. I recommend your company. .
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Response from Cimaises-et-plus
Thank you very much !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Package received in 48 hours, perfectly packaged in a very sturdy box.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello, There were 15 safety tips missing from the package. I called customer service who was supposed to send me the missing material. Still nothing received to this day! (more than 10 days).
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Response from Cimaises-et-plus
Hello, We did send the postal package after your request. Some shipments are currently taking longer with the post. I will email you to explain the procedure if you still haven't received anything by Wednesday. With our apologies, have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Very good store, beautiful products. Thank you.
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Response from Cimaises-et-plus
Thank you very much for this feedback! Have a nice day, Coralie P.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Hello, I placed this order on 23/11. No shipping costs. I wanted to make the SAME order for a gift YESTERDAY: €12 shipping costs!
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Response from Cimaises-et-plus
Hello, With the BLACK FRIDAY discount, you no longer reached the threshold to get free shipping. You would have needed to order a small accessory in addition (for example). Shipping costs are automatically deducted as soon as the order threshold is reached; if it is not reached, shipping costs are not deducted. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
I was still disappointed this time because the cornices are made of polystyrene - but well, it is still material.
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Response from Cimaises-et-plus
Hello, The entire BASIXX range (polystyrene cornice - entry-level) is indeed made of lightweight polymer. This includes all cornices starting with the code "CB". Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Exceptional quality.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Package delivered in good condition. Customer service answered my questions very efficiently. Everything is fine. I recommend.
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Response from Cimaises-et-plus
Thank you very much for this feedback! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
Very good and very fast.
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Response from Cimaises-et-plus
Thank you!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
Very good commercial service, quality material.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Excellent quality and fast service. The information is very clear and the illustrations too.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2020
The picture rails are in accordance with their description and perfectly packaged, for an ultra-fast delivery, well done! However, to check the goods upon delivery as stipulated in the sales conditions, a lasso would have been needed to catch the delivery person who quickly dropped the package over the garden wall, without asking for the code sent by SMS or the slightest signature. This problem is in no way related to Cimaises & + but I wanted to point it out.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your comment! The delivery people are required to have you sign the proof of delivery (or ask for the code indeed with COVID), in case of a problem, it is their responsibility. Thank you for reporting this malfunction during delivery, we will keep our sales representative informed. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2020
Quick and efficient.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
The plastic plugs tend to be just wide enough for a 6 mm hole. (too conical, not cylindrical enough). They tend to turn in the hole. I have to drill at 5.5 mm instead of 6 mm but 5.5 mm concrete drills are rare. To stay at 6 mm in hollow walls, I use plugs from another supplier.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your comment! For your information, our Fischer plugs for hollow walls are 5 mm, so it is not surprising that they 'float' in a 6 mm hole. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
Perfect in every way.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
Very good.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
5/5.
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Response from Cimaises-et-plus
Thank you!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
As of today, I can't say much since I have not been delivered. I was told that my order was shipped on 16/11. Not seeing anything coming and not having been contacted by the carrier, I asked where my delivery was. I was told it left on 23/11 but without giving me a reference for tracking... Today, I am still waiting... At least customer service responds to you, but I would still like to have a reference for tracking with DPD.
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Response from Cimaises-et-plus
Hello Sir, I am sorry for the wait, we have supply and delivery conditions for ORAC products that are longer than usual, at least for certain references (this should end in December). As I mentioned to you by email, there was a stock shortage on one of the items you ordered and the order was shipped on 23/11. The delivery times of carriers can also be longer by a day or two at the moment with the exceptionally high volumes they are handling during this lockdown period. I am trying to contact Orac in the early afternoon to get your delivery date or approximate date. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
Everything is perfect.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Nothing to say. Delivery was top-notch without any issues. Quality product. Great results. See you soon for our next renovation.
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Response from Cimaises-et-plus
Hello Madam, A big thank you for your message! We are delighted to know that you are happy :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Good at all levels.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
A great store and especially very pleasant people who know how to inform you. Thank you very much. Have a nice day.
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Response from Cimaises-et-plus
Hello, We sincerely thank you for your kind comment and we are happy that you are satisfied with the service! Best regards, The C&+ Team
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