Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Hello, I had ordered a set of black elements (picture rails and cables) and unfortunately the cables received are steel colored... Without this error and the 2 days of delivery delay due to the carrier's (DPD) procrastination, the rating would have been perfect because the material received is of excellent quality. TB
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Response from Cimaises-et-plus
Hello, Thank you for your comment. After verification, you ordered the cables in gray. However, we can change them for you. I will contact you by email regarding this. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
this system is great
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Response from Cimaises-et-plus
Thank you very much for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2023
Good products, responsive customer service, fast delivery. I have placed several orders with them and it always goes well. One downside, the price...
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Response from Cimaises-et-plus
Thank you very much for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2023
Wide range of products. Unfortunately, the announced delivery times were not respected.
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Response from Cimaises-et-plus
Hello, After checking, your package was shipped on time (the day after your order) but the carrier took 10 days to deliver it to the pickup point (after investigation, they had lost it and then found it). Our apologies for this problem. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2023
Very fast delivery, merchandise see comment, response to my question regarding shipping costs.
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Response from Cimaises-et-plus
Thank you very much for your comment. What is your question regarding shipping costs?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2023
Simple and functional.
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Response from Cimaises-et-plus
Thank you for this feedback.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Beautiful quality! (but expensive).
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Good product, true to the description, short delivery time, I recommend.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
Ordered in the morning around 10 am. Delivered the next day, so faster than indicated on the site. Nothing to complain about. Let's hope the next order goes the same way...
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
Package delivered on the scheduled day, in perfect condition, in my mailbox while I was told there would be a delivery against a security code. I'm fine with that, but at the time of shipping, it would be courteous to provide the dimensions of the package to know if we need to be there: I took half a day off to wait for the delivery and the delivery person did not show up at my door.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. Message well received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Delivery scheduled for Saturday, and finally the package arrived on Monday while I work during the week...
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
What customer service? I took advantage of a stay at my daughter's to go to the showroom to view the products and place an order. Big issue: the price: 2€ more per rail, no discount! When I mentioned this to the person who welcomed us, she replied that online, there was no service. Fine! So, I asked my questions and left the store without taking anything. I ordered online without regret with the discounted prices from the site, free delivery, in the province!
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Response from Cimaises-et-plus
Hello, The sellers in the store are not necessarily aware of the discounts available on the site. Do not hesitate to mention the site discounts, we will gladly apply them for you! Best regards, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Hello, Delivered early despite my comments.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Fast and free delivery. Cornices conforming and of quality. Perfect.
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Response from Cimaises-et-plus
Thank you :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
A bit limited view.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2023
No problem except that the delivery date was not respected.
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Response from Cimaises-et-plus
Hello sir, Thank you very much for your comment. I see that you mentioned a specific delivery date in your comment. It should be noted that we cannot schedule a specific day for delivery. Indeed, as our conditions state, there is a one to two business day delay for delivery to France (for products in stock). The carrier is required to offer you a first date within this 2-day window but not a specific day. However, you can change the date on the carrier's interface if the proposed date does not suit you. If the carrier fails to deliver to you the first time, you will be able to choose a delivery date for the second attempt. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
Delivery a bit late compared to the announced deadlines. However, the package was delivered in good condition. We are satisfied with the products.
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Response from Cimaises-et-plus
Hello Madam, Thank you for this feedback, we are delighted to learn that you are satisfied with the products. Regarding the delay, after verification, it has indeed been respected. You should allow 2 to 3 business days for Belgium (for any order placed before 12pm). The order was placed on 26/01 at 4:03 PM and therefore sent the next day (27/01) for delivery two business days later (i.e., Tuesday 31/01). Saturdays and Sundays are not counted as business days. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2023
On time delivery, impeccable material. I recommend this supplier.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Impeccable delivery, within the expected time. But there is a big problem with the SUPER U store at 3 rue de Champlain, in Saint-Brieuc 22, the packages are sorted according to the first name noticed on the package. In this case, classified under my first name, and without the name I went there twice and if I hadn't insisted I would have left without the package.
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Response from Cimaises-et-plus
Thank you for your comment & sorry to hear that you had issues retrieving your package at the pickup point. I invite you to inform them as well. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
Delivery to be reviewed. No appointment or delivery confirmation. The goods were left in front of the house. Fortunately, it wasn't stolen. Otherwise, I wouldn't have even been informed that it had been delivered. Good quality products. A bit difficult to assemble. But with a bit of vaseline, we manage.
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Response from Cimaises-et-plus
Thank you for this feedback. After checking your online tracking, several delivery slots were indeed proposed to you by SMS, did you not receive any message? Did you correctly provide the right phone number? I will inform the carrier about the package left in front of the house without notice, this is not normal and the delivery person is required to hand over the package in person or to a pickup point (they cannot leave it with a neighbor or anyone else without your agreement). Have a nice day, The Cimaises & Plus Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2023
Very fast shipping. Good products. Just missing the assembly instructions. Very satisfied.
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Response from Cimaises-et-plus
Thank you very much for your comment! Sorry for the oversight, if needed we can send it to you by email?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
Extra fast delivery. Explanation from some sellers deplorable.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment. We are sorry to hear that you were not informed as you would have liked. We hope to change your mind next time. Have a nice day, The Cimaises & Plus Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2023
Material sold as per the photos and pleasant and responsive customer service. Small downside on their delivery provider and their tracking of packages which was a bit chaotic.
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Response from Cimaises-et-plus
Thank you very much for your feedback. Sorry that the delivery service was not up to par. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
Delighted with my purchase, difficult to assemble at first but once you get the hang of it, the effect is simply superb.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
I find these products expensive and the reliability random. The screws of the hooks loosen if they are not tightened very hard, which is not possible given their thinness. It's a shame because, in general, we often hang valuable or cherished items. Very efficient service and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2022
5.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2022
Very satisfied with the purchase in principle but unfortunately, the floor lamp does not suit my husband in its design and brightness. We will therefore return it, in its original packaging, as we received it, hoping that we will be well reimbursed. The rating is not great because you have to pay for the return (and a floor lamp is heavy!!!) so it's a shame for a site that sells online. I will not order from this site just for that.
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Response from Cimaises-et-plus
Hello Madam, I confirm to you, as indicated by email today, that you will be refunded for the item if you return it to us in good condition & in its original packaging. Regarding the return, indeed, we did not make a delivery error and therefore we cannot cover the return of your floor lamp. You can also bring the material back to the store, without shipping costs. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
Products always top-notch to facilitate hanging.
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Response from Cimaises-et-plus
Thank you very much :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2022
Package arrived at the neighbor's and not notified!! lack of communication from the carrier. (DPD).
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Response from Cimaises-et-plus
Thank you for this feedback. We are sorry that the delivery did not go as well as expected. We will pass the information to DPD. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
Perfect quality. A bit long delay.
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Response from Cimaises-et-plus
Thank you for your comment. We had a small temporary stockout, sorry for the few days of waiting time. Good afternoon. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2022
Order received incomplete but responsiveness of the after-sales service so completely satisfied.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2022
Half of the screws were missing in 1 out of 2 packages. For the small box inside the package 'packed with the greatest care'...!!
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Response from Cimaises-et-plus
Hello, Could you please specify how many screws you received? You should have received 200 pcs (two per attachment). In such a case, do not hesitate to call us or email us so that we can send you the missing products. Our apologies. I will send you an email shortly to address this issue. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2022
Satisfactory order.
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Response from Cimaises-et-plus
Thank you for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
No prior call before delivery! Package placed in the technical cupboard of the building! Fortunately, the package is intact..
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Response from Cimaises-et-plus
Thank you for your comment! We apologize for these inadequate delivery conditions. We will forward this information to our carrier. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2022
Very fast delivery. Quality merchandise and easy to install.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
There were problems with the delivery, as on the Ddp site I could not enter a collection point. I had to call them. I also encountered problems with the payment, I had to do it by phone with the store. Best regards. S.Gentet.
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Response from Cimaises-et-plus
Hello, We apologize for the issues encountered. Thank you for this feedback which will help us improve. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
In accordance with the order; fast delivery times, only the prices are a bit high, even for a regular customer.
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Response from Cimaises-et-plus
Thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2022
Good reception of my package. Everything was in good condition.
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Response from Cimaises-et-plus
Thank you for this feedback, we are glad that the delivery went well!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
The product is perfect. Too bad for the delivery as it was not delivered on time and the delivery hours cannot be changed. We are notified in the morning for noon and the package is left in front of the door...
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Response from Cimaises-et-plus
Thank you for your feedback and sorry for the difficulties during delivery. Please note that of course, the delivery person should not leave a package in front of the door. We will pass the information to our sales representative at DPD. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
One flaw: it is impossible to turn off the spots other than by unplugging them.
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Response from Cimaises-et-plus
Hello, You can press the dimmer button for 3 seconds to turn off the spot. Best regards, Coralie P.
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