Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
It's a pity that there are no hooks for 40m. Recommended to place them 40 cm apart, but in the end you are missing some clips to secure the last 4 meters..
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Response from Cimaises-et-plus
Hello, We plan for 6 clips per 200 cm bar (one every 40 cm). You should have had enough, maybe we forgot some? I will email you about this. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2022
Very good and the company found me after 10 years of a previous order. Very satisfied. Note.
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Response from Cimaises-et-plus
Thank you very much for your comment :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
Speed.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2022
The delivery was supposed to happen within 24 hours, it took no less than 5 reschedules and a call to customer service to finally be delivered after a week. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
Quality of the goods, the click is difficult to obtain if you follow the instructions. Fast delivery, well-packaged products.
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Response from Cimaises-et-plus
Thank you for your comment! As indicated in the review you left on the CLIQ2FIX wire, you need to turn the wire a quarter turn in the rail. When the wire is properly attached, you hear a small "click". For your convenience, here is a link to the installation video of the wire: https://youtu.be/AXxtazsrgPA Have a nice day, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2022
Small delivery issue: the delivery person left the package with my neighbor without notifying me, neither by SMS nor by a delivery notice; which led me to contact the delivery service to find out where my package was, while the tracking indicated that it had been delivered. After investigations, the delivery service professional (very nice by the way!) informed me that it had been dropped off at my neighbor's, but I would have preferred to be notified! Regarding the product itself: perfect. Thank you
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Response from Cimaises-et-plus
Thank you for your comment and sorry for the inconvenience. The carrier should not have left the package with a neighbor without your consent. We will pass this information on. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2022
Despite a small error in the initial order preparation, customer service was top-notch, super responsive, and everything was resolved and corrected in no time!
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Response from Cimaises-et-plus
Thank you very much for your comment & for your understanding. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
Delivery issues with DPD (delivered to a pickup point instead of home) but the Cimaises and Cie service is very responsive and efficient.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. I take good note of this malfunction which will be reported to DPD. It should be noted that it is possible for DPD to leave the package at a pickup point (even if you requested a delivery) if and only if they made an unsuccessful first attempt. Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2022
The delivery person rang the bell, then left within the minute that followed. By the time I arrived (less than a minute), the package was on the ground.
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Response from Cimaises-et-plus
Hello, We are sorry, the delivery person is not supposed to leave the package in front of the door. We will report this malfunction to DPD. Thank you for letting us know. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2022
Delivery date incorrect and message saying they couldn't deliver on the day. Too bad there isn't an option on the site for direct pickup at the DPD depot, that would be simpler.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Very well packaged.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Aside from the delivery which was too long, the 24/48 hours..the product is remarkable (molding), easy to apply, easy to maintain in the future. The result is magnificent. Plan quality tools (miter box, saw, glue, etc... for a quality result. Top-notch, I will order again on this site despite expensive shipping costs. You get nothing without something. THANK YOU to Cimaises and+.
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Response from Cimaises-et-plus
Thank you very much for your comment :) And yes unfortunately shipping costs are unavoidable for packages of 200 cm. Some products are available within 5 working days (and not 24 to 48h), when this is the case we specify it in the product sheet. This was the case for the molding you chose. Looking forward to seeing you again on the site, Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Very good advice all around. Thank you very much.
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Response from Cimaises-et-plus
Thank you for this comment :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
Plan for additional end caps.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2022
Excellent quality product. Arrogant and unaccommodating customer service.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your feedback on the products. Regarding the response provided by customer service, it is in accordance with our return management policy. It was specified that we do not take back glues that are perishable. However, we proposed a solution for which we have not received any feedback from you? Best regards, The Cimaises & Plus sales service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Delivery ok...but package damaged and delivery person in a hurry..normal he has so much to do..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Very fast!
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
The delivery company that intervenes rarely respects the scheduled day, which was the case for this delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Random Dpd delivery already reported on their site. Packaging of the material very satisfactory.
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Response from Cimaises-et-plus
We apologize for the delivery issue, we take note of it. Thank you for your comment. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
The preparation of the order is still not precise, second time there is an error!
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Response from Cimaises-et-plus
Hello, Thank you for your evaluation and our apologies for the error. We have several new people in our logistics team, we take good note of your feedback on this matter. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2022
The product is good, well packaged. It remains expensive for my taste but the before-after result quickly makes you forget the price.
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Response from Cimaises-et-plus
Thank you very much for your feedback! We are delighted to learn that you are fully satisfied with the result. Have a nice end of the day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Spot rail perfectly corresponds to what I was looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2022
Thanks to Cimaises & Plus. Good quality products and well packaged. The only downside, the delivery: they took the package on Monday and delivered it to me on Friday: this is not 24/48h delivery. The package stayed 3 days in Beaune apparently.
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Response from Cimaises-et-plus
Hello, Thank you for your comment :) I see in the package tracking that there was a change of address two days after shipping and a difficulty for the carrier to deliver to you on the 12th, hence the two-day delay indeed. Our apologies for the wait, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
Received the boxes very damaged but fortunately nothing was damaged inside. I had requested a call to schedule an appointment but that was not done. Very good products. I recommend.
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Response from Cimaises-et-plus
Thank you for your comment and sorry for the delivery problem. I am, however, happy to read that the material arrived intact. For your information, deliveries are scheduled in advance by the carrier who communicates the day and time slot for delivery (morning or afternoon). In case of absence, you can reschedule a visit and choose the day and a time slot (morning or afternoon) but indeed, it is not possible to make an appointment at a specific time. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2022
Very fast delivery, customer service not contacted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2021
Very satisfied overall.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
A bit cold on the phone though: I was well advised. Ultra fast delivery Easy to install product and good quality. I will return.
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Response from Cimaises-et-plus
Thank you for your comment. Looking forward to seeing you again on the site :) Have a nice end of the day. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
Very good overall.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2021
Too fragile.
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Response from Cimaises-et-plus
Hello, The CLASSIC rail supports 20 kg per meter. If you need a rail that supports more weight, you have the CLASSIC PLUS RAIL (max 100 kg per meter). Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
It's a shame that the frames, the perlon twister wires, and the hooks are sold separately.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. We also offer all-inclusive kits for those who wish. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2021
Very basic product packaging, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
It's a shame that there is individual packaging for each item that is still plastic!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
The material is compliant. However, the choice of the DPD delivery service is not wise at all. The package was opened, and the delivery person says it's normal with a completely absurd excuse...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Everything is perfect in terms of service and product. I would have liked a shorter delivery time.
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Response from Cimaises-et-plus
Well received, thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2021
Product compliant, delivery postponed due to absence but difficulty in contacting the carrier.
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Response from Cimaises-et-plus
Thank you for your comment & sorry for the difficulty encountered during your delivery. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2021
Okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Very good products and correct delivery, top customer service!
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Response from Cimaises-et-plus
A big thank you for your comment! Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2021
Dpd France does not provide a reference for parcel tracking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
Perfect material.
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Response from Cimaises-et-plus
Thank you for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Telephone reception, service and quality impeccable, delivery time respected: I recommend without restriction.
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