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A
Rating: 3 out of 5
NOTHING TO REPORT. CONFORMS.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Unfortunately, the first delivery failed because the carrier had a truck too small to take them and left it on the dock!!! Second presentation impeccable, product corresponds completely to expectations.
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Response from Cimaises-et-plus
Thank you for your comment, we are sorry for the issue you encountered during the first delivery. Have a nice day, The Cimaises & Plus Team.
A
Rating: 4 out of 5
Good products, well packaged and your thank you card included in the package is very appreciated. However, the weak point, unfortunately like for any order on the web, is the delivery.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. We are sorry that the delivery did not meet your expectations. Have a nice day, the Cimaises & Plus Team.
A
Rating: 4 out of 5
Large choice of products and better than DIY stores.
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Response from Cimaises-et-plus
Thank you very much!
A
Rating: 4 out of 5
Failure to respect the announced time slot. 3-hour delay compared to the maximum scheduled time and especially without being warned.
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Rating: 4 out of 5
Fast shipping and product as expected.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
Impeccable service. Products sent quickly and received in perfect condition.
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Response from Cimaises-et-plus
Thank you for your comment!
A
Rating: 3 out of 5
As specified below Very nice product but delivery costs a bit too high.
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Response from Cimaises-et-plus
Hello, The delivery fee for the cornices is due to the length of 200 cm. Best regards, Coralie P.
A
Rating: 4 out of 5
1 solid slider missing: it was a normal perlon slider.
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Response from Cimaises-et-plus
Hello Madam, You ordered 10 threads and we put a pack of 10 (they are packaged this way). There was probably a problem directly at the time of packaging. I am asking our logistics service to resend the missing thread. Best regards, Coralie P.
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Rating: 3 out of 5
I haven't installed it yet thank you.
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Rating: 4 out of 5
Fast and careful shipping.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
No problems, fast delivery and in good condition. I take away 1 star for the merchandise, which I find a bit expensive after all.
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Rating: 4 out of 5
Not all hooks were identical, which caused me a small adjustment problem because all my plates were identical.
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Rating: 4 out of 5
The site is user-friendly, and you can get help by calling. The merchandise meets our expectations. We have not yet done the installation. The merchandise arrived in perfect condition; however, the transport company is not quite on point regarding its appointments!!!
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Response from Cimaises-et-plus
Thank you for your comment! We are sorry for the delivery problem you encountered. Wishing you a good day. Coralie P.
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Rating: 4 out of 5
Very reliable.
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Thank you!
A
Rating: 4 out of 5
The shipment by Cimaise and + was completed within 24 hours, however the delivery by DPD was a hassle.
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Rating: 4 out of 5
Fast delivery but prices accordingly. The merchandise is as described. Customer service is available and shows initiative.
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Rating: 4 out of 5
Effective, fast, quality product.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 3 out of 5
Hello, I received my package with my accessories except that 10 foam blocks were missing plus stabilization. I called immediately and was told it would be sent by mail. It has been six days and I still don't have the missing blocks. The people preparing the packages should pay a little more attention.
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Response from Cimaises-et-plus
Hello, the stabilizers have been sent for several days, please contact us if you still haven't received anything by the end of the week. Best regards, Coralie P.
A
Rating: 3 out of 5
Excellent products. A small downside for the delivery: The carrier is very poorly organized. The package arrived a week late, after many steps and reminders.
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Rating: 4 out of 5
Very good product: quality is on point!
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Response from Cimaises-et-plus
Thank you!
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Rating: 4 out of 5
Very fast delivery service and quality products.
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Response from Cimaises-et-plus
Thank you!
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Rating: 4 out of 5
Very fast delivery, quality products, aesthetic. Bar slightly bent in the package, due to insufficient padding, but could be straightened.
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Response from Cimaises-et-plus
Thank you for your comment! Don't forget that you can contact our customer service in case of damage and that you can refuse a damaged package (or send us photos if the box is in good condition but there is damage to the material). Our boxes are perfectly suited for sending rails in good conditions, we add padding paper and possibly an additional reinforcement when there are few rails. Your package must have suffered a significant shock during transport. Wishing you a good day, Best regards, Coralie P.
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Rating: 4 out of 5
In my opinion, the description of some products is not clear on the site. Personally, I made a mistake in the order. Some products are also a bit difficult to find.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. Your order of a box and a pack of corners is completely correct, nothing should have been missing to install the rails? Best regards, Coralie P.
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Rating: 4 out of 5
Very very good satisfaction, thank you again.
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Response from Cimaises-et-plus
Thank you!
A
Rating: 4 out of 5
The product is good and discreet, however the shipping costs are excessive, 12.50 delivered with Dos is too much. It scratches on it, which is a shame.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment. We ask for a contribution to shipping costs, it is a length of 200 cm and it costs more to send than a small package. Best regards, Coralie P.
A
Rating: 4 out of 5
Ultra fast deliveries in good packaging. Happy with my order. A small downside regarding the price.
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Response from Cimaises-et-plus
Thank you for your comment!
A
Rating: 3 out of 5
A bit expensive.
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Rating: 3 out of 5
Delivery issues during the lockdown (the package went around France twice ;)) Responsive customer service and compliant product!
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Response from Cimaises-et-plus
Still sorry for the delivery problem.. Thank you for taking the time to leave us your feedback :) Have a nice day, Best regards, Coralie P.
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Rating: 4 out of 5
From order to delivery everything went well.
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Response from Cimaises-et-plus
Thank you for your comment!
A
Rating: 4 out of 5
Perfect overall.
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Response from Cimaises-et-plus
Thank you very much!
A
Rating: 3 out of 5
Order received incomplete after contact, the sending of missing parts is still incomplete missing screws and plugs and instructions it's very average.
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Rating: 4 out of 5
I called to install my Twister Clic2. I was kindly told that it was easy to do by reading the instructions and that this person installs them every day and that there was no problem. There was only one thing missing from his explanations that is not in this damn instruction manual either, namely: that you just need to hold ONLY the perlon wire between your fingers and turn it to engage or disengage the metal attachment in the rail!
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Rating: 3 out of 5
I didn't need customer service.
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Rating: 3 out of 5
The only downside is the pickup point for the goods from the carrier. It's a shame, even though the delivery time was very efficient, it spoils everything. But Cimaise's service and product are top-notch, thank you.
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Rating: 4 out of 5
Product as described and delivered on time.
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Rating: 4 out of 5
Perfect.
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Response from Cimaises-et-plus
Thank you!
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Rating: 4 out of 5
Fast delivery, the product meets expectations.
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Response from Cimaises-et-plus
Thank you :)
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Rating: 4 out of 5
The package was incomplete but customer service recognized its mistake and quickly sent the missing items. The delivery service communicates its time slot at the last moment, very inconvenient. The products are very good, in accordance with the descriptions.
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Response from Cimaises-et-plus
Hello Madam, Thank you for your comment and again sorry for the issues related to the preparation error. Have a nice day, Coralie P.