Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Top product, delivery by DPD a disaster as usual. -
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Response from Cimaises-et-plus
Thank you for your comment & sorry that the delivery was delayed (departure on the 12th and delivery on the 18th according to your tracking). Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2022
Your carrier DPD is not reliable. A delivery date was indicated to me for Friday the 13th, then for Saturday and Monday the 16th, and I was finally delivered on Tuesday the 17th!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
There should be no delivery problems. The store washes its hands of it and leaves you to manage. The announced delay of 24/48h for products in stock is false.
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Response from Cimaises-et-plus
Hello, did you contact us? We have no record of a request from you. We take over with the carrier in case of difficulty, so I am surprised by your message. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2022
Customer service not very friendly.
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Response from Cimaises-et-plus
Hello, We are sorry to have given you this impression. We hope to see you again on the site and change your mind. Have a good day, The Cimaises & Plus Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2022
The delivery was supposed to happen within 24 hours, it took no less than 5 reschedules and a call to customer service to finally be delivered after a week. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
Delivery issues with DPD (delivered to a pickup point instead of home) but the Cimaises and Cie service is very responsive and efficient.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. I take good note of this malfunction which will be reported to DPD. It should be noted that it is possible for DPD to leave the package at a pickup point (even if you requested a delivery) if and only if they made an unsuccessful first attempt. Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
Plan for additional end caps.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2022
Excellent quality product. Arrogant and unaccommodating customer service.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your feedback on the products. Regarding the response provided by customer service, it is in accordance with our return management policy. It was specified that we do not take back glues that are perishable. However, we proposed a solution for which we have not received any feedback from you? Best regards, The Cimaises & Plus sales service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Delivery ok...but package damaged and delivery person in a hurry..normal he has so much to do..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2022
Received the boxes very damaged but fortunately nothing was damaged inside. I had requested a call to schedule an appointment but that was not done. Very good products. I recommend.
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Response from Cimaises-et-plus
Thank you for your comment and sorry for the delivery problem. I am, however, happy to read that the material arrived intact. For your information, deliveries are scheduled in advance by the carrier who communicates the day and time slot for delivery (morning or afternoon). In case of absence, you can reschedule a visit and choose the day and a time slot (morning or afternoon) but indeed, it is not possible to make an appointment at a specific time. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2022
Very fast delivery, customer service not contacted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2021
Too fragile.
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Response from Cimaises-et-plus
Hello, The CLASSIC rail supports 20 kg per meter. If you need a rail that supports more weight, you have the CLASSIC PLUS RAIL (max 100 kg per meter). Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2021
Very basic product packaging, thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
The material is compliant. However, the choice of the DPD delivery service is not wise at all. The package was opened, and the delivery person says it's normal with a completely absurd excuse...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2021
Okay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2021
Dpd France does not provide a reference for parcel tracking.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2021
Delivery is terrible. Anyway, the carrier DPD does what they want.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2021
I had specifically requested a home delivery, paid accordingly, which I had to pick up at a relay point that was not the closest to my home. This provider is deplorable, the delivery people decide and do what they want. Not recommended.
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Response from Cimaises-et-plus
Hello Sir, After two delivery attempts, the package is dropped off at a relay point if it accepts the lengths, which was your case, otherwise it would have been returned to us. There were two attempts on the 14th and 15th of September according to what I see in the tracking, hence the drop-off at the relay point on the 15th of September. We are however sorry for the inconvenience this has caused you. Also note that you can change the scheduled delivery date if it does not suit you (via the link that the carrier sends you at the time of shipment). Finally, the price is the same for a delivery by DPD carrier to home or to a relay point (package of 2 meters long not covered by the Post). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2021
Business is business! After a first order of nearly €1000.00, I would have had to pay twice €6.95 (total €13.90) for an order of 50 additional hooks (not available in full) amounting to €40.00! The commercial gesture is unknown at Cimaises and +!!!
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Response from Cimaises-et-plus
Hello Sir, As mentioned by phone, we cannot offer EXPRESS shipping for an order of €15.22 including VAT as it would cause us to lose money. We are sorry that you see it this way. We wish you a pleasant day. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2021
Good ergonomics for ordering. Everything is well organized. The only downside, but a significant one: the delivery. Catastrophic is the only adequate qualifier. Too bad.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. I am sorry that you encountered difficulties during delivery. Please do not hesitate to contact us for any assistance in case of delivery problems. In summer, there are often temporary workers who handle the delivery and unfortunately, at peak times, we encounter some difficulties. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2021
The click rails are good even though the system of these mini rails is harder to click than the wide rails. On the other hand, I had planned a mini rail to glue: the tube of glue is 100 times too big, which creates a terrible waste, and the explanations are so minimal that I ultimately decided not to install the glue rail... I was afraid of damaging the ceiling and wall. Fast delivery, perfect packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
Terrible delivery person. The package was supposed to be delivered to my home, but no one came and I waited for nothing! It was dropped off without my notice the next day at a relay point on the other side of downtown (I had to take my car to get there). Amazon delivery people know how to do it, but yours don't...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2021
Very good and beautiful products, in accordance with the descriptions. However, a mediocre delivery with a very careless delivery person, he did not notify beforehand and some boxes were damaged (fortunately the baseboards are intact).
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Response from Cimaises-et-plus
Thank you for your comment! We are sorry that the delivery service was not satisfactory. We remain at your disposal. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2021
A first disastrous delivery, broken moldings. Professional reaction from the picture rails with another quick delivery in good condition with apologies. Thank you.
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Response from Cimaises-et-plus
Thank you for your comment, I am still sorry for the first failed delivery. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2021
Customer service in the person of Coralie .. great advice and help I really appreciated it, that's why I buy from Cimaises &+, however having this carrier from XX the DPD company is perhaps what will make me think twice about my next order, because unfortunately this carrier has not had its place for many years, just look at the reviews ... it's a shame my evaluation is impacted by a poor choice of carrier.
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Response from Cimaises-et-plus
Hello Madam, Thank you for your complete comment, I am delighted to learn that my advice has brought you satisfaction :) For your information, we changed carriers a few years ago to DPD and while we regret some unfortunate delivery problems, overall the service is rather well assured. We have already tried two other well-known carriers and the problems also existed and pushed us to change. Regarding the reviews on DPD, unfortunately, they are the same as most of their competitors. From experience, the issue often comes from the goodwill of the delivery people. That being said, we are sorry to learn that the delivery did not satisfy you and we are considering the possibility of offering another transport solution (perhaps a more generous one) so that customers have a choice. Have a very nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Goods compliant on both orders. Carrier to be avoided. On the 2 deliveries, they canceled the appointments 5 times at the last moment to deliver that day after having canceled the delivery. Unreachable by phone or internet DPD is to be banned. We may have to refrain from recommending your products due to this carrier being the weak link in the online order. DPD to avoid+++.
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Response from Cimaises-et-plus
Thank you for your comment, we are sorry to learn that your delivery went badly. We changed carriers a few years ago to DPD and we see fewer delivery problems. Unfortunately, we still have some and do not fail to report them to DPD for the improvement of their service. It should still be noted that few carriers accept packages 2 meters long (90% of our shipments) at a cost that is reasonable for the customer, hence the choice of this carrier. For small shipments, it is possible to choose COLLISSIMO on the site. However, we take note of your comment, perhaps one day we will offer an additional transport solution so that the customer can choose the one that suits them best. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2021
Item out of stock but not specified on the online order. But delivery by cronopost at €7 to get it very quickly, settled anyway. As a result, I was in a hurry, I went to buy the same ones at brico. I am not satisfied.
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Response from Cimaises-et-plus
Hello Sir, You must be mistaken because we do not make express shipments by Chronopost but shipments by Colissimo at €6.90 including VAT and the delay is 24 to 72 hours (working days). Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2021
NOTHING TO REPORT. CONFORMS.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
As specified below Very nice product but delivery costs a bit too high.
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Response from Cimaises-et-plus
Hello, The delivery fee for the cornices is due to the length of 200 cm. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
I haven't installed it yet thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2021
Hello, I received my package with my accessories except that 10 foam blocks were missing plus stabilization. I called immediately and was told it would be sent by mail. It has been six days and I still don't have the missing blocks. The people preparing the packages should pay a little more attention.
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Response from Cimaises-et-plus
Hello, the stabilizers have been sent for several days, please contact us if you still haven't received anything by the end of the week. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
Excellent products. A small downside for the delivery: The carrier is very poorly organized. The package arrived a week late, after many steps and reminders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
A bit expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
Delivery issues during the lockdown (the package went around France twice ;)) Responsive customer service and compliant product!
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Response from Cimaises-et-plus
Still sorry for the delivery problem.. Thank you for taking the time to leave us your feedback :) Have a nice day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Order received incomplete after contact, the sending of missing parts is still incomplete missing screws and plugs and instructions it's very average.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
I didn't need customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The only downside is the pickup point for the goods from the carrier. It's a shame, even though the delivery time was very efficient, it spoils everything. But Cimaise's service and product are top-notch, thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello, There were 15 safety tips missing from the package. I called customer service who was supposed to send me the missing material. Still nothing received to this day! (more than 10 days).
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Response from Cimaises-et-plus
Hello, We did send the postal package after your request. Some shipments are currently taking longer with the post. I will email you to explain the procedure if you still haven't received anything by Wednesday. With our apologies, have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
As of today, I can't say much since I have not been delivered. I was told that my order was shipped on 16/11. Not seeing anything coming and not having been contacted by the carrier, I asked where my delivery was. I was told it left on 23/11 but without giving me a reference for tracking... Today, I am still waiting... At least customer service responds to you, but I would still like to have a reference for tracking with DPD.
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Response from Cimaises-et-plus
Hello Sir, I am sorry for the wait, we have supply and delivery conditions for ORAC products that are longer than usual, at least for certain references (this should end in December). As I mentioned to you by email, there was a stock shortage on one of the items you ordered and the order was shipped on 23/11. The delivery times of carriers can also be longer by a day or two at the moment with the exceptionally high volumes they are handling during this lockdown period. I am trying to contact Orac in the early afternoon to get your delivery date or approximate date. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2020
Product defined as being in stock... but it is not! Hence a very significant delivery delay, despite the good will of the Cimaise & + staff.
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