Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Package received as per the order. However, the delivery by DPD was purely and simply terrible. Delivery postponed 3 times by DPD, so I chose a DPD relay to facilitate this delivery, this same relay refused the delivery on the grounds that the package is too large. I had to go to the DPD center in Metz to retrieve the order (40km). The delivery charges in such circumstances are not justified.
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Response from Cimaises-et-plus
Hello, We are sorry for the issues you encountered during delivery. Indeed, relay points do not take packages of 200 cm which are too large. Delivery is imperative for lengths. As a goodwill gesture, I will send you a 5% discount via email valid on any future order. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2020
Very good products but disastrous delivery and horrifically expensive... part of the material arrived damaged! Luckily I had planned for more...
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Response from Cimaises-et-plus
Hello, For the Orac moldings of 200 cm, adequate packaging and protection are necessary, which is why the delivery fee is 19.96 euros including VAT (regardless of the quantities ordered). I see that you had a breakage problem and in this case, you can refuse the package (if it is visibly damaged) or at least indicate reservations on the delivery slip if you have any doubts. Then, we invite you to contact us by email (or phone), we will ask you for photos and details to validate the handling of the after-sales service. Also, I see that you are in Ile De France, we offer the CLICK & COLLECT service with pickup at our PARIS 75015 store, this can be interesting for small orders as we avoid shipping costs. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
Quality product. Delivery time respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2020
DIFFICULT TO UNDERSTAND ON THE SITE WHICH ITEMS TO ORDER.
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Response from Cimaises-et-plus
Hello, Don't hesitate to call us if you have difficulty on the site, we will provide you with advice to help you place your order! Have a nice day, Coralie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2020
Difficult to give a review as the merchandise arrived 3 days late, so package refused.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
The hooks are not matte aluminum as shown in the picture but shiny metal, which is heavier! However, the customer service was very good.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your feedback, we take note of it. The first photo on the site is a drawing, the next one with the photo of the hook shows its shiny aspect. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2020
Delivery: Order on October 5..received on October 08 Merchandise: error on the screws Customer service: good.
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Response from Cimaises-et-plus
Hello Sir, Thank you for your comment and sorry for the screw-up (which has been fixed since). Have a nice day, Coralie P
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2020
Delivery delayed twice without explanation. No respect for COVID rules. However, the product is satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
I waited for the delivery person all day, he only came the next day!..
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Response from Cimaises-et-plus
Hello, We are sorry that you encountered a problem during delivery. We will report it to our carrier. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2020
Problem: upon receipt, yesterday at the relay point, the upper part of the packaging was torn (likely intentional break-in) picture rails were escaping from the top Result: 3 of them were damaged (deep indelible stains) Our painter intervened today, unable to return. Really a shame because I use the total lengths to the exact cm... Thank you for your response regarding this damage that occurred, obviously, during transport. Photos available Best regards X Le Loët.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2020
Hello overall yes but you had slipped a straight rod into one of the two packs of bent rods. Mmm... Regards DL.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2020
Top products and customer service, just a downside with the delivery person but very frequent at my residence.
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Response from Cimaises-et-plus
Thank you for your understanding regarding the delivery and for your comment! I wish you a pleasant day, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
Always request invoices! They are not sent by email and are not downloadable on the site. This may not be important for an individual but it is for a business.
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Response from Cimaises-et-plus
Hello Madam, Invoices are systematically included in the packages (unless the billing/delivery address is different). We take note of your remark, but unfortunately for technical reasons, in our current IT configuration, it is not possible, at least for now, to offer invoices in a downloadable version on our e-commerce interface. We sincerely regret this and hope to offer this solution when it becomes possible. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2020
Great result, super fast delivery time. Easy assembly. A (small) downside on the quality control of the product. Overall happy.
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Response from Cimaises-et-plus
Hello Sir, Thank you very much for your comment. In case of a problem with a delivery, you can email us with photos. We find a solution (replacement, or other) depending on the nature of the defect. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2020
Order arrived very late and one of the cornices was damaged (surface marks in several places).
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Response from Cimaises-et-plus
Hello, First of all, thank you for your comment. We are sorry for the wait caused by the current events. Indeed, your order arrived at the beginning of the lockdown and we had to reorganize for the transport of Orac moldings (not stored in Paris) which was no longer ensured by the usual carrier. Since then, our depot has resorted to UPS and we can deliver within a relatively short time (2 to 4 working days on average). Regarding the damage to one of your cornices, please feel free to send us a photo by email, we will of course replace the damaged products. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
Delivery problem, I informed Cimaises but it continued with the delivery person: the same package delivered to 2 places.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2020
Not very satisfied with the additional fixing pack. Because there are no plugs or screws.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. For your information, you ordered a pack of additional clips and not a complete fixing set. We offer customers the choice to order either additional clip packs or complete sets depending on their needs. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2020
Cimaises products on the website: should be highlighted more strongly (underlined, bold, etc.), thickness of the rods and rails. Surprised by the fineness of the products. Always difficult to choose by photos and one can miss some details. Terrible delivery. Delivery address error by the delivery person. Your provider DPD is reachable on a standard that supposedly has no control! Delivery truck in a deplorable state. DPD not reliable! See 'Sorry We Missed You' by K. Loach, slave to the liberal world.
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Response from Cimaises-et-plus
Hello, We take good note of your comment as a whole. Please feel free to contact our customer service if you want to clarify your remarks and suggestions. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2020
The material and delivery are top-notch. The only downside for me is the website. Placing an order is quite unpleasant and mistakes happen quickly.. Despite this, Cimaises &+ remains a supplier I recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2020
No explanation for ceiling mounting. Unable to drill near the wall due to the thickness of the chuck. The rail is therefore misaligned with respect to the wall. Result not compliant with the product documentation on your site. Disappointment...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2019
It's a shame that the delivery address was not fully provided.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
The carrier behaved poorly (damaged item) but Cimaises Plus very kindly resolved my problem. The items are always excellent: good quality and easy to install.
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Response from Cimaises-et-plus
Hello Sir, First of all, thank you for your review which encourages us to continue our efforts to best satisfy our customers :) & once again sorry for the problem with the carrier. Have a nice day, The Cimaises & Plus team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2019
Provider not suitable for the delivery of these goods: . Indicative delivery times too wide (5h) . Package dropped to the ground . Provider who indicates that he is not supposed to carry the packages upstairs (but nevertheless kindly carried them up in the end).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2019
The quality of the rails is too soft, we thought the metal would be less flexible like the rails we already have. We organize many exhibitions, we doubt they will withstand the many manipulations! We will see over time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2019
Delivery ok. I did not contact customer service and therefore have no opinion on its quality. High price compared to the difficulties encountered to achieve a correct result and the relatively simple manufacturing equipment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2019
Contrary to what is indicated, I was not informed of a time slot for delivery. I had to urgently call the caretaker who did not have the list and could not verify that all of my order was there (the box was open...). Missing parts. I called your service and dealt with a charming and very professional person who made a second shipment (thank you very much) but I still lack the hooks provided with the pack... Thank you! B
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2019
The DPD delivery service did not respect the chosen time slot, I waited all day in vain, no phone call, no email, I thus lost a day of work. The next day was fine. I had to deal with a DPD delivery person who was trying to make up for the previous day's issues. He explained to me that his company relied on subcontractors who were doing anything. Regarding CIMAISES, they are really top-notch, very serious, the material is of quality and aesthetic.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
Hello, small problem with the delivery, but the customer service was great to make up for it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2019
Very satisfied with the responses from Cimaises-et-plus to prepare my order. For the delivery, everything was OK. But I am very disappointed with the quality of the merchandise compared to the price - high - Regarding the lighting, I really thought it would be different, less ordinary, and more decorative. The photo on the site led me to believe that!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2019
Delivery in 48 hours, just the price not the delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
The product perfectly matches what I was looking for. It is discreet, practical, and easy to install. The only downside: the rail arrived slightly bent!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2019
Misleading delivery time!!! Paid for 24 or 48 H delivery after 10 days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
Hello, I received some rail cables but they are nylon and not iron. Could you please check if there was an error in the preparation of the package? I didn't have time to return my order. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2019
Thank you very much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2019
The DPD delivery person was very unpleasant. He handed me the package in the street (refusing to come up to my apartment) and did not want to take the time for me to check the contents. I almost had to force him to do so.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
A first delivery person claimed not to find the house even though precise information had been given. This same information allowed the second delivery person to deliver to us without any problem, but 4 days later.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2019
Nothing to report, correct and fast service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2019
Easy setup. Delivery conditions not in accordance with those announced on the site. Because not notified of a time slot, the delivery person showed up unexpectedly in the late afternoon... Otherwise, the material conforms to what was ordered. We have not installed it yet, so no opinion on the ease of installation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2018
We are satisfied with the products and the result obtained. The only downside is that 1 pack of 5 hooks is missing from the delivery and one of the perlon wires is incomplete (missing plastic piece to insert into the rail). We will be fully satisfied if these elements could be added to our next order. Indeed, we need wires and hooks. Thank you for this correction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2018
Product 100% compliant. Efficient packaging for transport. Package delivered on the third attempt; the first two were not made.
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