Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Delivery problem. Expected delay, 24 to 48 hours, in reality 10 days. Thank you DPD. However, the young woman who delivered to me is really professional and friendly, unlike the person who was in charge of the Albi office. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
Hello, what a pity there is no manual included with the package... and the amount of glue is disproportionate to the surface to be glued. Otherwise, good packaging and fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2018
The internal packing of the detail packages for the cornices is deficient. The side reinforcements for the detail packages are not ensured as on the standard package of 24 cornices, which caused the loss of the contents of a package of 12 cornices. I had warned about the quality and the little respect of the delivery people for the packages they transport in Val d'Oise during the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
Unreliable delivery service!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2018
Package sent on November 6, delivered on November 12??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2018
Hello, the delivery date was not respected, which is a shame because when it's for a residence under construction in the province, it poses organizational issues for receiving the package difficult to transport from Paris.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2018
Usual delivery problem: carriers, despite GPS, no longer bother to look for an address = delivery delay of one day while someone was there to receive the material. After what a path of thorns to be able to reschedule the delivery without having had communication of the tracking number.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2018
The delivery costs are too high for small orders. Packages of 20 Eur for only 2 attachment packets.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2018
The delivery is a disaster! Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
The screws are too big and fit poorly into the rail holes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
Problem with information about closing days. The mobile version of the website did not indicate the exceptional closing days as well as the confirmation email and the answering machine... Details are important. For the rest, the ordered products are very good and the team is charming and competent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2018
My only problem was the delivery by DPD. DPD indicated a delivery time slot, but nothing happened. In the evening, having checked the tracking, I saw that the package could not be delivered. (I had stayed home all day waiting) Rescheduling for the next day, but same result: could not be delivered... As I had to be absent, I requested delivery to a pickup point. That finally worked. As for the product, although I haven't installed it yet, it corresponds to my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2018
The delivery people are just very little concerned and it's a shame... 4 scheduling attempts to manage to deliver, they always lacked something... especially the desire to do well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
The cornices were not available in the store.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2018
Very good product shipped quickly, their carrier DPD leaves something to be desired.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2018
The picture rails were bent in the packaging box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
The picture rails themselves are very good, but the plugs are absolutely not suitable for a hollow wall. According to the customer service I contacted, they can be used for both types of walls. In reality, this is not the case. Our installation is currently halted because we need to buy other plugs for hollow walls.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2018
Haven't tested the delivery. Quality material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2018
Terrible delivery. Package arrived torn and open. Unreliable carrier sent me messages for 3 days saying he would deliver on the same day...!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2018
Very poor delivery service. Deliveries not made despite confirmations. Customer forgotten and delivery only after multiple reminders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2017
The material is as per the order, the customer service is professional, however the carrier DPD is 'useless' it offers an appointment... and comes the day before simply leaving the package in front of my door the next day after the missed appointment I had to search for the package by asking the neighbors who had put it away to avoid theft, I expressed my dissatisfaction to DPD... without response, in short, a carrier to avoid.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
As per the photos. Small rail.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
Products delivered OK, but major issues with delivery by GLS. Delivery option chosen: appointment scheduling. The result is as follows: - delivery time slot when scheduling an appointment: 8 AM - 6 PM with no possibility of reduction. Error on the delivery date compared to the contracted date - GLS customer service number overpriced and waiting time before response: 15€ useless phone call. It was ultimately the customer service of cimaises&+ that managed to deliver to me on the right date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
Excellent quality product and easy to install and use. The packaging, however, leaves much to be desired (lack of protection inside the box), the rail was bent during transport, I had to carefully straighten it without restoring it to a completely new state...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2017
More expensive than the equipment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2017
Satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2017
Delivery promise by the carrier every day for 4 days, on the fifth day the package was left with the caretaker because the delivery person refused to go up to the fifth floor despite the elevator. GLS the worst of the worst, they do not keep their promises and on top of that they charge for phone calls, making customers wait several minutes before answering.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2017
Everything was perfectly in accordance with the order. Only the delivery faced difficulties due to the lack of seriousness of the carrier, who was quick to announce their arrival but unable to keep their commitment and much less prompt in notifying the buyer, who had to wait several times in vain for their arrival. The customer service should undoubtedly be more demanding towards its operator by not fully paying for such a degraded and approximate service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2017
The company is responsive. The products are almost in line with our expectations; the only downside is that the 230/12 transformer is provided without connection! However, GLS really struggles to deliver 2-meter rails...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2017
While I was present at home on the day and at the time announced by the delivery company, I had to go pick up my order in a neighboring town. As for the items, everything is perfect, thank you very much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2017
Order shipped instead of being made available in the store, but arrived on time nonetheless... Quality products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
The cardboard upon delivery was all torn and the baseboards damaged. I had to refuse the package, knowing that the installation was scheduled for the following weekend, and the time for a re-delivery took an additional week and a half.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
The products are great. However, the shipping costs are exorbitant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2017
The delivery by GLS is catastrophic, not on the right day and they do as they please despite the extra charge and despite unanswered calls on their premium line.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2017
Very discreet product and easy to set up. Fast delivery but 2 rails were missing, customer service quickly rectified it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2017
Very fast delivery, well packaged but disappointed by the description of certain products not giving the color disappointed by the lighting of the spots but it comes from the manufacturer and not from cimaises and more.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
I am very happy with the delivered material. Everything corresponds perfectly to the description given on the site. A small issue with the delivery: I had requested to change the delivery day but this was not communicated to the delivery person. (It was a bit complicated to retrieve the package.) .
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2017
Material of very good quality and meets my expectations. Delivery = Very disappointed! Material delivered to my home on 31/01 by a plumber!!! 5 half RTT taken following the promise of delivery, without seeing anyone, over 30€ spent (paying 80 cents/minute) to find out where the delivery was!! I would have preferred to pay 30€ more in shipping for a safe delivery! I will not order from you again because of this problem (I still have 3 bedrooms and a living room to do). What a shame!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2017
Delivery: good Merchandise: not bad customer service: could be better.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2017
No phone call before delivery. No doorbell at home. Package 'thrown' over the fence.
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