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A
Rating: 3 out of 5
The delivery is too slow. I had to stop the work to be restocked despite a message in the order.
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Customer reviews of Cimaises-et-plus
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 4 086 published reviews
Summary of reviews
Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
3 star reviews
Reset filtersA
Rating: 3 out of 5
While I am satisfied with the services of the company Cimaises-et-plus, I cannot say the same about the carrier GLS. Deadlines not respected, phone scam with pricing, delivery without information, handed over to neighbors without notice, no signed receipt, etc. If cimaises-et-plus wants to keep customers, it would do well to change delivery service.
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A
Rating: 3 out of 5
I did not deal with customer service.
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A
Rating: 3 out of 5
Delivery time correct. The delivery partially corresponds to my online order. I had to go to the store at my expense to exchange the parts that did not match (color).
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A
Rating: 3 out of 5
Long delay to receive the items and unexpected closure of the store on the first Saturday when I could pick up my order!
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A
Rating: 3 out of 5
Package sent in 2 parts due to packaging error. No assembly issues.
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Rating: 3 out of 5
I had ordered a fixing pack (screws and plugs) that I did not receive. The screws delivered with the rail did not fit into the pre-drilled holes!! Fortunately, I was able to tinker with the whole thing to make it work, but I find that the quality of the material leaves something to be desired.
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A
Rating: 3 out of 5
The documentation for assembly was missing.
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A
Rating: 3 out of 5
Fast and careful delivery, too bad the delivery day is not defined... good quality goods that correspond with what is on the site customer service, not contacted.
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Rating: 3 out of 5
I needed additional hooks for an already existing installation, so I tried to place my order based on my needs... Yes but... the minimum order was not reached and my order could therefore not be validated! I had to order other complementary products that are not useful to me in order to validate my order. For me, this is quite similar to forced selling, which is very regrettable. Otherwise, the hooks are very good!
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Rating: 3 out of 5
Error in delivery, exchange in progress.
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Rating: 3 out of 5
Absent customer service (no professional help for assembly and installation of the product). No prior information about the need to call an electrician. No advice. Not recommended for individuals.
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Rating: 3 out of 5
My name was missing on the label attached to the package: only the company was mentioned. The package was therefore returned to the depot.
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Rating: 3 out of 5
Nothing particular to complain about. Fast delivery.
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A
Rating: 3 out of 5
The carrier GLS delivered as expected, but since the CEA center in Saclay is a closed center and did not follow the instructions I had given, it took 2 weeks to redeliver, and only because I followed up!
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A
Rating: 3 out of 5
Very satisfied with the ordered and received products but very disappointed that I could not order some additional hooks due to insufficient amount. It's a way to force the sale... it's very regrettable.
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Rating: 3 out of 5
The picture rails could be perfectly discreet if the screws were the same color. Unfortunately, they arrive more gray than white and are very visible. I am therefore very disappointed, I had to repaint each screw head white to achieve the desired discreet effect.
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Rating: 3 out of 5
Good products overall, however, there are missing connectors between the picture rails to ensure a good junction. The only downside among the tested products so far: the ceiling picture rails. They are difficult to install, too flexible and hard to keep straight, the screws are too small and close to the rail (difficult not to mark it during installation). This is the only disappointing product I had the chance to install, a customer even refused it...
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Rating: 3 out of 5
I picked up the delivery at the store... But I am very satisfied with all the products acquired. And the result! Thank you.
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