Cimaises-et-plus consistently delivers quickly and reliably, with many reviews noting fast delivery, trackable shipments, and orders arriving on time or within a week, often with even quick mailbox delivery and careful packaging. Customers highlight specific product strengths such as well-packaged items, materials described as very good, lightweight and practical rails, and ease of installation that lets users hang paintings promptly. The store’s service and responsiveness are praised, including polite, professional handling of exchanges or replacements and helpful phone or email support that resolves issues efficiently. Overall, customers repeatedly mention dependable delivery, solid product quality, and attentive customer service as key strengths.
Small delivery issue: the delivery person left the package with my neighbor without notifying me, neither by SMS nor by a delivery notice; which led me to contact the delivery service to find out where my package was, while the tracking indicated that it had been delivered. After investigations, the delivery service professional (very nice by the way!) informed me that it had been dropped off at my neighbor's, but I would have preferred to be notified! Regarding the product itself: perfect. Thank you
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Response from Cimaises-et-plus
Thank you for your comment and sorry for the inconvenience. The carrier should not have left the package with a neighbor without your consent. We will pass this information on. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2022
Despite a small error in the initial order preparation, customer service was top-notch, super responsive, and everything was resolved and corrected in no time!
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Response from Cimaises-et-plus
Thank you very much for your comment & for your understanding. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2022
The delivery person rang the bell, then left within the minute that followed. By the time I arrived (less than a minute), the package was on the ground.
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Response from Cimaises-et-plus
Hello, We are sorry, the delivery person is not supposed to leave the package in front of the door. We will report this malfunction to DPD. Thank you for letting us know. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2022
Delivery date incorrect and message saying they couldn't deliver on the day. Too bad there isn't an option on the site for direct pickup at the DPD depot, that would be simpler.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Very well packaged.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Aside from the delivery which was too long, the 24/48 hours..the product is remarkable (molding), easy to apply, easy to maintain in the future. The result is magnificent. Plan quality tools (miter box, saw, glue, etc... for a quality result. Top-notch, I will order again on this site despite expensive shipping costs. You get nothing without something. THANK YOU to Cimaises and+.
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Response from Cimaises-et-plus
Thank you very much for your comment :) And yes unfortunately shipping costs are unavoidable for packages of 200 cm. Some products are available within 5 working days (and not 24 to 48h), when this is the case we specify it in the product sheet. This was the case for the molding you chose. Looking forward to seeing you again on the site, Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
Very good advice all around. Thank you very much.
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Response from Cimaises-et-plus
Thank you for this comment :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Very fast!
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
The delivery company that intervenes rarely respects the scheduled day, which was the case for this delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Random Dpd delivery already reported on their site. Packaging of the material very satisfactory.
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Response from Cimaises-et-plus
We apologize for the delivery issue, we take note of it. Thank you for your comment. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
The preparation of the order is still not precise, second time there is an error!
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Response from Cimaises-et-plus
Hello, Thank you for your evaluation and our apologies for the error. We have several new people in our logistics team, we take good note of your feedback on this matter. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2022
The product is good, well packaged. It remains expensive for my taste but the before-after result quickly makes you forget the price.
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Response from Cimaises-et-plus
Thank you very much for your feedback! We are delighted to learn that you are fully satisfied with the result. Have a nice end of the day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Spot rail perfectly corresponds to what I was looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2022
Thanks to Cimaises & Plus. Good quality products and well packaged. The only downside, the delivery: they took the package on Monday and delivered it to me on Friday: this is not 24/48h delivery. The package stayed 3 days in Beaune apparently.
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Response from Cimaises-et-plus
Hello, Thank you for your comment :) I see in the package tracking that there was a change of address two days after shipping and a difficulty for the carrier to deliver to you on the 12th, hence the two-day delay indeed. Our apologies for the wait, Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2021
Very satisfied overall.
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Response from Cimaises-et-plus
Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
A bit cold on the phone though: I was well advised. Ultra fast delivery Easy to install product and good quality. I will return.
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Response from Cimaises-et-plus
Thank you for your comment. Looking forward to seeing you again on the site :) Have a nice end of the day. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
Very good overall.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2021
It's a shame that the frames, the perlon twister wires, and the hooks are sold separately.
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Response from Cimaises-et-plus
Hello, Thank you for your comment. We also offer all-inclusive kits for those who wish. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
It's a shame that there is individual packaging for each item that is still plastic!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Everything is perfect in terms of service and product. I would have liked a shorter delivery time.
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Response from Cimaises-et-plus
Well received, thank you for your comment!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2021
Product compliant, delivery postponed due to absence but difficulty in contacting the carrier.
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Response from Cimaises-et-plus
Thank you for your comment & sorry for the difficulty encountered during your delivery. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Very good products and correct delivery, top customer service!
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Response from Cimaises-et-plus
A big thank you for your comment! Have a nice day. Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
Perfect material.
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Response from Cimaises-et-plus
Thank you for your feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Telephone reception, service and quality impeccable, delivery time respected: I recommend without restriction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
Products OK, responsive customer service and good follow-up, especially during a problem with the delivery company (DPD) which poses major issues in Bordeaux.
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Response from Cimaises-et-plus
Thank you for your feedback, we are sorry for the issue you encountered during delivery. At your service. The Cimaises & Plus Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2021
There is a real problem when I log into your site. My address is that of another customer. Before each order, I have to correct it. And with each order from the other customer, I imagine they correct it too. I already reported the problem to your customer service a long time ago. Thank you for taking the necessary steps. Best regards.
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Response from Cimaises-et-plus
Hello, The necessary steps were taken this morning by our IT department. Thank you for keeping us informed. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
Package in 'bulk' in the truck, but well packaged, so no damage. Good quality product and excellent finish. Small downside, difficult surface to paint.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
VERY GOOD.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
DPD delivery leaves much to be desired (cancellation of delivery at the last moment without any reason mentioned, this is not the first time...). For the rest, it's perfect.
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Response from Cimaises-et-plus
Thank you for your comment & sorry for the delivery cancellation. We will forward your message to our sales representative at DPD. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
We have already ordered from you, and we recommend because we are very satisfied and we will recommend again later.
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Response from Cimaises-et-plus
Thank you very much for your comment! Looking forward to seeing you again on the site :) Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
I have been sourcing from Cimaise and more for a long time: top products, thoughtful advice, attentive customer service. It's really so pleasant. Thank you!
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Response from Cimaises-et-plus
Hello, Thank you for your trust & loyalty :) We are happy to know you are satisfied with our services! Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
The subcontractor responsible for this delivery (DPD) did not do a good job. Rescheduling the appointment by the carrier announced on the same day by SMS. Difficulty in setting a new delivery appointment. Package probably arrived by a subcontractor's provider (truck and unidentified DPD agent).
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Response from Cimaises-et-plus
Hello, We are sorry for this inconvenience during your delivery. We will pass the information to the carrier. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
Order delivered very quickly. A downside on the price of the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2021
Impeccable content (quality products, complete, well packaged individually). Delivery facilitated by the possibility of changing the date. Downside: the package was forced open from the bottom to see the contents (common practice); I suggest putting adhesive tape on the ends as well.
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Response from Cimaises-et-plus
Hello, Thank you for your comment! I will pass the information to our logistics team regarding the ends. Have a nice day, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2021
Products conform and fast delivery despite a mix-up with the pickup point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2021
Product corresponding to the order, fast and efficient service and delivery.
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Response from Cimaises-et-plus
Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Excellent products, with a slight delivery issue, remarkably handled by customer service, attentive and particularly responsive. Well done!
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Response from Cimaises-et-plus
Thank you very much for your comment! Have a nice day, Coralie P. Cimaises & Plus
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2021
The products are perfect, the seller is quick in preparation. The only issue is the carrier who only delivers when he has a full truck because he always delays the delivery saying he doesn't have all the information. It's a shame that the delivery does not match the seller's speed.
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Response from Cimaises-et-plus
Hello Madam, Thank you for your comment, we will report your delivery issue to the carrier. Unfortunately, during the summer period, we sometimes have some issues of this type (resorting to temporary carriers). With all our apologies. Best regards, Coralie P.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2021
The material received was in accordance with the order and well packaged. I haven't mounted the rails yet, but it seems to me that they will meet my needs. When ordering, the delivery person asks for a delivery date which means blocking an entire day. The delivery time slot (3 hours) was only communicated to me by message on the same day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2021
I am renovating my house and I needed to redo the baseboards in my dining room. Obviously, it was impossible to find exactly the same moldings... but here, I found a nearly identical model. The quality is good, seems solid and well cut. So far, no mistakes! Thank you.
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Response from Cimaises-et-plus
Hello, A big thank you for your comment! We are delighted to learn that the moldings have brought you full satisfaction. Have a nice day, Coralie P.
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