Customer reviews of CITY-LOCKER Lyon

9,9 /10

Based on 503 published reviews

Summary of reviews

The reviews consistently highlight convenient, central locations with easy access and clear instructions, making it simple to store belongings and explore the city without baggage. Customers praise the locking system for security and reliability, noting double-code protection and the ability to open and close lockers as needed, with many mentioning fast, smooth online booking and quick code delivery. The service is described as practical and user-friendly, with spacious lockers that accommodate multiple bags and suitcases, and a seamless overall experience supported by responsive assistance when needed. People also value the affordability and value for money, especially for those with several items, and appreciate the opportunity to travel around Lyon freely while their items are securely stored.

Reviews 1 and 3 stars

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Francisca A.

Published on 07/10/2025 à 06h32 following a purchase from 02/10/2025

The service is very good, but it could have a price per hour.

Translated reviews

Response from CITY-LOCKER Lyon Published on 08/10/2025

Hello Francisca,
Indeed, we have favored a daily rate allowing us to position ourselves 50% cheaper than the competition in downtown Lyon.
Your suggestion regarding an hourly rate is indeed relevant and we will not fail to examine it to improve our offer.
We thank you for your feedback and are delighted to learn that you appreciate our service.
We look forward to welcoming you again at CITY-LOCKER Lyon.

Britt V.

Published on 09/05/2025 à 07h09 following a purchase from 04/05/2025

The locker wouldn't open, after 5 attempts it worked

Translated reviews

Response from CITY-LOCKER Lyon Published on 09/05/2025

Madam, following a misuse of your locker, our hotline immediately provided you with the instructions to follow. Indeed, the overload of your locker blocked the opening latch inside. Please be careful to follow the usage instructions and the specified volumes to avoid any malfunction. We hope to see you again at CITY-LOCKER during your next visit to Lyon.

Edith L.

Published on 11/12/2024 à 08h07 following a purchase from 06/12/2024

Bonjour il devrait avoir un tarif moins cher quand location moins de 6 heures

Translated reviews

Response from CITY-LOCKER Lyon Published on 11/12/2024

Dear Madam,
The single rate for 4 pieces of cabin luggage per locker, from 8am to 10pm, is specified before you validate your reservation.
It gives you total freedom to use the locker throughout this time slot.
For your convenience, during the Fête des Lumières, we extended the opening hours to midnight, allowing you to retrieve your luggage in peace after the illuminations.
We also hope you enjoyed the chocolate touch offered by our partner inside your locker.
We look forward to welcoming you back to CITY-LOCKER in Lyon.