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A
Rating: 4 out of 5
Could add different sizes. My suitcase barely fit and there was no space for other bags
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Customer reviews of CITY-LOCKER Lyon
Trust Attestation
9,9
/10
Overall rating: 9,9 out of 10
Based on 503 published reviews
Summary of reviews
The online store CITY-LOCKER Lyon is praised for its exceptional product quality, particularly the secure and clean lockers that provide ample space for belongings, accommodating multiple bags comfortably. Customers highlight the convenience of the central location, making it easy to access while exploring the city without the burden of luggage. The service process is noted for being simple and intuitive, with clear instructions for booking and using the lockers, ensuring a seamless experience.
Reviews 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
No hourly rate, so it's a bit expensive.
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P
Rating: 4 out of 5
The entire process of booking a locker online was very easy and intuitive. We also had no issues storing our luggage once we arrived - the location is very convenient and central. Our only problem came when we tried to open the entrance door to pick up our bags. We entered the correct access code, but the door simply wouldn’t open. Nevertheless, when we called the phone number provided, the woman who answered was very kind and immediately helped us by unlocking the door remotely. Overall, we’re very satisfied with the service!
Response from CITY-LOCKER Lyon
For even greater security for your luggage, our system automatically locks itself if an incorrect code is entered multiple times in a row. This is likely what happened in your case. We are pleased to have been able to respond to your request promptly and allow you immediate access to your luggage. We look forward to welcoming you back to CITY-LOCKER Lyon.
E
Rating: 4 out of 5
10/10
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J
Rating: 4 out of 5
V easy to use, but wish there was an hourly rate
F
Rating: 4 out of 5
Really very practical, we can use the locker all day. A bit expensive for our 2 carry-on bags. Too bad there aren't several sizes of lockers.
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D
Rating: 4 out of 5
Very practical to use. Well located in the city center.
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M
Rating: 4 out of 5
closes too early
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B
Rating: 4 out of 5
Everything went as planned, however the price remains high for the service.
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C
Rating: 4 out of 5
Very convenient service. It's a pity that you can't pay a little less when you only leave the luggage for a few hours.
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F
Rating: 3 out of 5
The service is very good, but it could have a price per hour.
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Response from CITY-LOCKER Lyon
Hello Francisca,
Indeed, we have favored a daily rate allowing us to position ourselves 50% cheaper than the competition in downtown Lyon.
Your suggestion regarding an hourly rate is indeed relevant and we will not fail to examine it to improve our offer.
We thank you for your feedback and are delighted to learn that you appreciate our service.
We look forward to welcoming you again at CITY-LOCKER Lyon.
Indeed, we have favored a daily rate allowing us to position ourselves 50% cheaper than the competition in downtown Lyon.
Your suggestion regarding an hourly rate is indeed relevant and we will not fail to examine it to improve our offer.
We thank you for your feedback and are delighted to learn that you appreciate our service.
We look forward to welcoming you again at CITY-LOCKER Lyon.
A
Rating: 4 out of 5
Excellent service which was extremely convenient for us.
H
Rating: 4 out of 5
Good service but remains expensive if you only need it for two or three hours (12€ package)
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E
Rating: 4 out of 5
Simple, quick and efficient, the place is secure. I would have preferred a finer granularity of time choice, as I only needed the locker for the morning and not for the whole day.
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S
Rating: 4 out of 5
Very convenient but a bit expensive.
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N
Rating: 4 out of 5
Really need to measure rather than trusting the narrative - the storage definitely cannot fit 2 mid-size bags; that means, 1 mid-size bag and a cabin bag bag is the most the locker could take.
P
Rating: 4 out of 5
Dear but practical
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J
Rating: 4 out of 5
Very good
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T
Rating: 4 out of 5
Rather expensive, but a good experience
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B
Rating: 3 out of 5
The locker wouldn't open, after 5 attempts it worked
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Response from CITY-LOCKER Lyon
Madam, following a misuse of your locker, our hotline immediately provided you with the instructions to follow. Indeed, the overload of your locker blocked the opening latch inside. Please be careful to follow the usage instructions and the specified volumes to avoid any malfunction. We hope to see you again at CITY-LOCKER during your next visit to Lyon.
C
Rating: 4 out of 5
it was good but too expensive
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P
Rating: 4 out of 5
Easy to use but thought one locker would fit two suitcases. It did not. But it was easy to rent another on the spot.
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D
Rating: 4 out of 5
We were very pleased with the security, usability, speed, etc. But unfortunately we found the price a bit too high.
M
Rating: 4 out of 5
The location was easy to find, the instruction was simple. Only thing that i didn't like was open hours, closing time 22:00 is too early , we had to take the luggage 2 hours earlier than we needed.
E
Rating: 3 out of 5
Bonjour il devrait avoir un tarif moins cher quand location moins de 6 heures
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Response from CITY-LOCKER Lyon
Dear Madam,
The single rate for 4 pieces of cabin luggage per locker, from 8am to 10pm, is specified before you validate your reservation.
It gives you total freedom to use the locker throughout this time slot.
For your convenience, during the Fête des Lumières, we extended the opening hours to midnight, allowing you to retrieve your luggage in peace after the illuminations.
We also hope you enjoyed the chocolate touch offered by our partner inside your locker.
We look forward to welcoming you back to CITY-LOCKER in Lyon.
The single rate for 4 pieces of cabin luggage per locker, from 8am to 10pm, is specified before you validate your reservation.
It gives you total freedom to use the locker throughout this time slot.
For your convenience, during the Fête des Lumières, we extended the opening hours to midnight, allowing you to retrieve your luggage in peace after the illuminations.
We also hope you enjoyed the chocolate touch offered by our partner inside your locker.
We look forward to welcoming you back to CITY-LOCKER in Lyon.
F
Rating: 4 out of 5
Very practical! Trying out hourly formulas might be a good idea too!
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F
Rating: 4 out of 5
Safe and clean. Easy to use and downtown. Opinion 4 only for the price a little too high for a few hours. Otherwise excellent service.
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V
Rating: 4 out of 5
Top!
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M
Rating: 4 out of 5
A little bit overpriced, no AC inside the room which made it incredibly difficult being in it even the short about of time to get your language in the locker. Feels safe and very easy to use, no issue with our bags at all. Overall, I would recommend.
C
Rating: 4 out of 5
Very practical but difficult to park.
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Response from CITY-LOCKER Lyon
Good day to you,
thank you for your positive review.
For your next stay, if you can't find a parking space on the street, there are 3 parking lots less than 4 minutes' walk from the store: the Central Park parking lot, the République parking lot and the Cordeliers parking lot.
We look forward to welcoming you back soon.
thank you for your positive review.
For your next stay, if you can't find a parking space on the street, there are 3 parking lots less than 4 minutes' walk from the store: the Central Park parking lot, the République parking lot and the Cordeliers parking lot.
We look forward to welcoming you back soon.