CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
They made us book more lockers than we needed and refused to refund the one's we didn't need
Response from CITY-LOCKER Paris
Hello, thank you for your feedback. We do not understand your remark since the order is made by you directly on our website, we do not intervene at any time in the order ... When you take your order, you have all the information on the addresses, the size lockers the dates available and we ask you how many lockers you want to reserve. You do not meet anyone from the company at any time in the ordering process so we do not understand this comment
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/03/2022
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/03/2022
Easy to use, quick to book. Very nice. Should be all over
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2022
The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2022
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2022
Ok ok
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/03/2022
Unfortunately this company seems unable to offer a professional service-level.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 21/03/2022
Easy to manage, very suitable solution if you travel with your backpack f.e.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/03/2022
I was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2022
very well
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/03/2022
Secure and easy to use
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/03/2022
Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2022
Overall good
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/03/2022
The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.
Response from CITY-LOCKER Paris
Hello, thank you for your feedback which does not reflect the experience you had. I will remind you how your experience went. You called the Hotline at 10.58 a.m. and you received a text message which you answered. You informed us that you were unable to close your locker, we checked and you opened the locker twice... you informed us that you had reserved a 2nd locker, we sent a technician on site who found that the locker was fully operational since it was closed when he arrived. Our hotline has answered you and informed you of the situation. we are not responsible for the fact that you order a 2nd locker before our hotline manages your file and even before having contacted us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2022
Medium
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
Ultra convenient service, easy to access and simple to book!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
It's all very simple, from using the quote to using the instructions themselves.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2022
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/03/2022
Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against
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Response from CITY-LOCKER Paris
Hello Thank you for your review which in no way reflects your experience, you forgot to specify that you booked on our St Germain address and that you showed up at 15H47 at our Chatelet les Halles address, at 15H53, you contacted us to inform us that of the situation and did not give us time to make the change to your order that you had already placed an order while we send you your codes .... You're in a hurry, we understand, but give us time to check availability and make the change... Less than 5 minutes to check availability and make the change. I remind you that it was you who chose the address you wanted when you placed the order.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2022
No complaints. The service matches the offer.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/03/2022
Easy to use.. very good!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/03/2022
Great service and great location. Reasonable rate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Very useful!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/03/2022
Very convenient and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2022
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2022
Very practical, simple and effective!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 17/03/2022
Expensive
Response from CITY-LOCKER Paris
Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2022
Very well organized, simple route
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2022
Easy to place orders on the site. Online payment and immediate confirmation by SMS and e-mail.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/02/2022
Somehow we lost the codes to our locker. City Locker responded to our email within minutes and resent our code.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2022
I booked the day before for the next day and managed to find 2 free lockers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2022
Super
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/03/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2022
Easy practical secure
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/03/2022
need more flexible rates for less hours
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2022
Well located, safe, efficient! This locker near the Eiffel Tower enabled us to spend a pleasant last day in the 7th arrondissement before catching our train at the Gare de Lyon.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2022
Ergonomic booking site except that I couldn't select a time slot. So I paid for a whole day even though I only checked in my luggage for 1 hour. Suggestion: add a search engine to select the nearest locker to your destination.
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Response from CITY-LOCKER Paris
Thank you for your feedback, the reservation is made for the day, that's why you can not choose a time. Concerning the location you choose first the address where you want to go before starting the reservation.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/03/2022
Making a reservation for the day was simple and straightforward. I received a code for the locker immediately via text message.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/03/2022
City Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).
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