Customer reviews of CITY-LOCKER Paris

I think a larger locker size would be more convenient.

Not enough space

Sarebbe più comodo direttamente nella metro station

The code to enter the locker didn't work. I had to try several times.

We had to press several times the codes to open the door and the locker.

Great location and easy to access locker. Wish I knew I would have needed two lockers. I had to reserve another one there because I could not fit all of my bags. Overall great experience.

Close quite early

Great opportunity and very easy. Only thing is that it said it could contain 4 bags, but it should also say only 2 I suitcases

Se necesita reservación para entrar al lugar, la ubicación es buena y los locker funcionan bastante bien, son muy espaciosos.

Good

Ok no problem

Navigating the site was very simple and straightforward, and finding and unlocking the lockers was very easy as well.

Easy reservation situation even with knowing 1) no and 2) a little bit of French. Prompt email with combinations and instructions reassured us we had a locker and that it would be ready for us before the train ride ended. A sticker on the door invited us to search for context clues and ascertain we were at the right place. Behind a locked storefront door you can see and reach about 20 other lockers between a narrow passage. No attendant on duty, dimly lit room. Combo pad on the door was easy to use to gain entry. Interior key pad was exceptionally sensitive, and would enter a selected number more than once for one push of a key, It took a few tries to get the combination to enter correctly and for the door to "pop" for us. One locker was big enough to accept a DoD "bodybag" rollerboard along with a personal bag. We got two to accommodate our two bodybags, our checked luggage, and our personal items.
There was room for only one customer set at a time, really, to access the lockers. We got there first and were surprised to see the line of individuals behind us. With few people inside, we were able to get in and out quickly. Others were waiting outside, either getting a locker reserved online (great idea!) or asking others how to get a locker. I would have liked the space to be bigger in order to allow more than one party to have access to the lockers at any given time.
Fix the interior combination keypads and arrange the lockers in a way that more than one or two parties can access their items without jostling over each other, and the situation could get 4 or 5 stars.

Tuve que marcar el código varias veces porque ni la puerta exterior ni mi puerta privada se abrían... No hay nadie allí y tampoco un aseo

Good service and sms with codes.

Very conveniently located right in the center of Paris, but the hygiene of the place leaves something to be desired...

Fab locker service.

Nice website and system

28寸箱子一个就把箱子放满了，小包一个又过大，希望能有不同的箱包尺寸和价格，而不是一刀切，大小都一个价格。另外，pdf订单上就只有付款和订单信息，其他的开门和箱门密码又在邮件里，是否可以二合一，下载了订单文件，然后到了那里后还要再次打开邮箱看操作方法，不便捷

To expensive,

It would be better to have a watsapp number in case of failure for the code system

No possibility to choose the level where the locker is located. I had a large, heavy suitcase and locker #7 was on the 3rd level. I couldn't lift my suitcase.

Good

Lockers should be bigger

We had just arrived from a red eye flight from the US. We had taken the RER B train from CDG and needed a place to store our luggage for a few hours before we could check in to our AirBnb. We arrived exhausted to a locked door and about a half dozen other tourists standing around outside using their phones. We eventually read a small sign on the door giving a website to create an account and reserve a locker. After a few minutes of doing this on my iPhone it sent me an email with information to type in a code on a keypad by the door to enter the establishment and another code to type in on a different keypad on a bank of lockers to open one up. It’s all automated and there is no one there to assist. Not knowing what to do was the only frustrating thing but we eventually figured it out.

Easy to find, easy to use, fitted 3 small suitcases and a small rucksack so handy to explore for the day then go back for luggage later in the day

Having a spot to store luggage while you can't check in for your reservation is very convenient. We arrived in Paris early in the morning and were not able to check in our Airbnb until late afternoon. The city locker permitted us to explore the city in the meantime without having to push around heavy luggage. The only downside we found was that the sidewalks to get from the Gare du Nord to the city locker are a little hard to roll luggage on. Luckily the walk there was only about 5 to 7 minutes.

Quick and easy booking method, excellent service offered

Mi sono trovato bene, unica cosa state attenti di schiacciare bene belli a fondo sennò non vi apre

It could have been cleaner, but the service is good. Specially that the locker can be opened several times.

Easy to book.

It was a bit too slow to book the locker because the payment system got an error twice.

The site is practical and easy to use

Easy booking

According to the website, the lockers had a capacity of 4 suitcases each which was NOT TRUE, as we were barely able to fit one suitcase at the most, making us scramble to find another place to store our remaining luggage. The language in the website was very misleading as to the actual capacity of each locker.

Easy to use. Good location

Zugangscode hat nicht funktioniert. Notfall Hotline nicht erreichbar. Es erfolgte kein Rückruf. Hätten nicht andere Kunden die Tür für uns geöffnet, wären wir nicht mehr an unser Gepäck ran gekommen.

Thanks to this service, I was able to travel comfortably. The procedure for leaving luggage was very easy and convenient.

I needed to keep my luggage for 1 hour but Citylocker charged me for one day with a time limit until 22:00h. If i need to keep my luggage until 22:30 i would need to pay for a second day!

very bad, technical issues and locker not opening and call center not too effective in resolving