CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Convenient concept near the Opera. Major drawbacks: entrance doors and lockers don't open.
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Response from CITY-LOCKER Paris
Hello We have just read your comment on Avis Vérifiés and thank you for it. However after checking it seems that the locker has been used: Here are the times it was opened: Id : 0001044767 - Date : 21/08/2023 15:01:37 Id : 0001044770 - Date : 21/08/2023 15:02:34 Id : 0001044773 - Date : 21/08/2023 15:04:02 Id: 0001044779 - Date: 21/08/2023 15:06:07 Id: 0001044782 - Date: 21/08/2023 15:06:40 Id: 0001044785 - Date: 21/08/2023 15:07:29 Id: 0001045139 - Date: 21/08/2023 18:15:38 Could it have been used by someone else to whom you gave your codes? The camera clearly shows that it has been opened. Thank you for your help in solving this puzzle Good day
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Jean-Marie M.
Rating: 4 out of 5
following a purchase from 21/08/2023
Functional department
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Larisa N.
Rating: 2 out of 5
following a purchase from 26/08/2023
More than twice as expensive as the competition. It was too late for me to change, as I'd already passed on the address to my friends... But I'll never use that box again.
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Response from CITY-LOCKER Paris
Hello Larisa, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
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Johanna K.
Rating: 4 out of 5
following a purchase from 26/08/2023
Wenn man es gefunden hat und die Codeeingabe verstanden hat, super!!!
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ESTEBAN B.
Rating: 2 out of 5
following a purchase from 22/08/2023
Relatively high rates for fairly low security, so I personally wouldn't put suitcases containing valuables in there.
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Response from CITY-LOCKER Paris
Hello , thank you for your feedback, City-Locker spaces are monitored by our video surveillance cameras 24/7, our team ensures that your luggage is stored in the safest possible way. What additional information would you like? We would like to draw your attention to our general terms and conditions of sale and the items whose storage is not covered by our insurance, which covers your personal belongings up to a maximum of 1,500 euros per locker. We hope we've answered all your questions and wish you a very pleasant day!
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Didier A.
Rating: 4 out of 5
following a purchase from 19/08/2023
Everything works...a bit far from the station. Otherwise, very good but a little expensive.
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Myriam R.
Rating: 4 out of 5
following a purchase from 22/08/2023
everything is hyper-computerized, it's stressful but everything went really well!
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Response from CITY-LOCKER Paris
Hello Myriam, Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you soon in one of our lockers. Have a nice day.
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Marie K.
Rating: 4 out of 5
following a purchase from 22/07/2023
Easy to use
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Response from CITY-LOCKER Paris
Hello , Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
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Alvaro B.
Rating: 4 out of 5
following a purchase from 16/08/2023
The customer must be alerted to the fact that the door opens several seconds after entering the code.
Response from CITY-LOCKER Paris
Hello, Alvaro Thanks for using our service, We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Magdalena F.
Rating: 2 out of 5
following a purchase from 21/08/2023
No refund for Not using
Response from CITY-LOCKER Paris
Hello Magdalena, Thank you for sharing your opinion, As said in our General Terms : In accordance with the provisions of article L.121-21-8 of the Consumer Code, the customer is informed that he/she does not have the right of withdrawal, which he/she expressly waives in view of the specific nature of the service, and that the reservation is not refundable except in cases of force majeure. We wish you a great day.
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Martin L.
Rating: 4 out of 5
following a purchase from 22/08/2023
No possibility of paying for 2 or 3 hours. Is this the site?
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Response from CITY-LOCKER Paris
Hello Martin, Thank you for sharing your opinion. We can confirm that we only offer daily rates of between 12 and 15 euros per locker for 4 cabin suitcases. The City-Locker team wishes you a pleasant day and hopes to see you soon in one of our lockers.
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Josefin O.
Rating: 4 out of 5
following a purchase from 16/08/2023
It was a bit difficult to understand how to do everything. I also thought that someone would be working there so I could talk to them but there wasn't. Otherwise, clever way of locking bags in! Would use again now when I know how it works.
Response from CITY-LOCKER Paris
Hello Josefin, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Luc G.
Rating: 4 out of 5
following a purchase from 20/08/2023
Practical and useful
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Response from CITY-LOCKER Paris
Hello , Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay at CityLocker and hope to see you again soon in one of our lockers. Have a nice day.
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Anthony A.
Rating: 4 out of 5
following a purchase from 13/08/2023
Very practical, but a little expensive for a locker. It deserves to offer smaller and cheaper lockers.
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Response from CITY-LOCKER Paris
Hello Anthony, On the site it says from 2€, you can access the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
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Andre V.
Rating: 4 out of 5
following a purchase from 20/08/2023
Good service for money, need to get better customer service tough.
Response from CITY-LOCKER Paris
Hello Andre, Thanks for using our service, We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Thaís M.
Rating: 4 out of 5
following a purchase from 14/08/2023
Um ótimo serviço, só poderia ser um pouco mais barato.
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Response from CITY-LOCKER Paris
Hello Thaís, Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris given the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
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Marc G.
Rating: 2 out of 5
following a purchase from 19/08/2023
Lockers too small and too expensive We had to clima up many stairs to get to the locker
Response from CITY-LOCKER Paris
Hello, Marc Thanks for using our service and sorry it does not reach your expectations. But could you please tell us which stairs you are talking about as our shop is at the ground floor? What do you mean by locker are too small? Locke size is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Which size will have been convenient to you? Thanks in advance for taking the time to answer our question so that we can improve if necessary our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Abdullah A.
Rating: 1 out of 5
following a purchase from 14/08/2023
When I booked the locker, I did not pay attention to the luggages’ dimensions mentioned. Such information should be clear - it is mentioned below the renting date (you have to scroll down to see it).
So anyway, i could not fit my luggage in the locker, and there was no one there to discuss about the refund or cancellation - it is a self service I guess.
Response from CITY-LOCKER Paris
Bonjour, merci d'avoir réservé notre service et désolé que vous n’ayez pu l’utiliser par manque d’attention. Comme vous les précisez, il est très important de vérifier la taille des bagages avant de finaliser votre reservation; Pour rappel L 48 cm x H 61 cm x P 85 cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20 cm). Les dimensions figurent en pages d’accueil de notre site sous forme de texte et de GIF afin de vous alerte sur les dimensions des casiers ce qui vous a apparement échappé, ce que nous regrettons. Le système étant automatisé aucune aide sur place ne peut vous être apporter mais une hotline disponible 7/7 de 8:00 à 22:00 aurait pu vous apporter une réponse commerciale et notament vous proposer un avoir du montant de votre réservation valable 6 mois. Nous restons bien évidement à votre disposition soit par téléphone soit @ [email protected] pour tout complement d’information. Bonne journée et au plaisir de vous accueillir dans l’une de nos 6 adresses parisiennes.
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Élise R.
Rating: 3 out of 5
following a purchase from 12/08/2023
Too expensive Too bad there's no rate for anything shorter than a full day!
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Response from CITY-LOCKER Paris
Hello Elise, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
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Christa W.
Rating: 3 out of 5
following a purchase from 16/08/2023
In generally it was okay and easy to handle on the smartphone. But i had to press third times the number of the case to put in the suitcases, The door did not open before!
Response from CITY-LOCKER Paris
Hello Christa, Thank you for sharing your opinion, We are sorry you had trouble to open your locker's door, however the sound of the numbers pad indicate you when you are entering the code in a right way or not. City Locker's team wish you a great day.
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Séverine S.
Rating: 3 out of 5
following a purchase from 11/08/2023
Perhaps I didn't look carefully beforehand, but it was noted that this cuty locker was located in Chatelet, but it was still a 20min walk from the Chatelet metro station. It would be better to find out which metro station was closest to the cuty locker, i.e. Réaumur Sébastopol or Arts et Métiers. The walking time with luggage was long... once there, everything went very smoothly, nothing to complain about.
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Response from CITY-LOCKER Paris
Hello Séverine Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
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Amy M.
Rating: 3 out of 5
following a purchase from 02/08/2023
The codes aren’t secure at all, it is the door code plus your locker number and if anyone catches on, they can just access your locker very easily.
Response from CITY-LOCKER Paris
Hello Amy, Thank you for sharing your opinion, CITY-LOCKER’s storages are monitored by our security cameras 24h/24 7/7 and our team is making sure that your luggages are totally safe. Our insurance is also covering all your belongings up to 1500 euros by locker. Furthermore, the codes are individuals and change every day for the several days booking We hope to have answered all your questions and wish you a great day from the CITY-LOCKER’s team.
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Simon C.
Rating: 4 out of 5
following a purchase from 11/08/2023
Good, safe place to leave your baggage. Plenty of space for 3-4 bags and good communication
Response from CITY-LOCKER Paris
Hello Simon, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Masahiro S.
Rating: 3 out of 5
following a purchase from 12/07/2023
Good service for tourists.
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Response from CITY-LOCKER Paris
Hello Masahiro, Thank you for sharing your opinion with us. We're glad you enjoyed your stay at CityLocker and hope to see you again soon at one of our lockers. Have a nice day.
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Marion E.
Rating: 4 out of 5
following a purchase from 12/08/2023
The Order was good.
Response from CITY-LOCKER Paris
Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Sharin G.
Rating: 4 out of 5
following a purchase from 09/08/2023
Great description, easy to book and easy to find. The code machine took a bit to work. Had to retype a few times. Our trolleys were a bit bigger so only 2 could fit into the box plus a backpack and some bags.
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Serena L.
Rating: 4 out of 5
following a purchase from 12/08/2023
The locker is fantastic, super easy to access and use. The only downside is that, since the lot are very big and can contain 4 luggage, if you are alone or need to leave just one bag is pretty expensive. So it's perfect for small groups or couples who has big luggage.
Response from CITY-LOCKER Paris
Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Emanuel P.
Rating: 3 out of 5
following a purchase from 12/08/2023
The service is good, there is no question about that. Lockers are big enough. The space is clean and very easy to use. The price, however, is too high for short-time storage as I did. Would give a 5-star review if there were better pricing options.
Response from CITY-LOCKER Paris
Hello Emanuel, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
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Hugo B.
Rating: 4 out of 5
following a purchase from 12/08/2023
Everything is perfect however in my opinion it's necesary you have more places for example in near bus or train station
Response from CITY-LOCKER Paris
Hello Hugo, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Leonie M.
Rating: 4 out of 5
following a purchase from 31/07/2023
Die Reservierung des Schließfächer war sehr einfach und Citylocker hat auch einen sehr guten Standort. Die Schließfächer waren durch die Passwörter einfach zu öffnen. Einziger Kritikpunkt: In dem Raum gab es kaum Belüftung und es war sehr heiß. Deutlich wärmer als draußen.
Response from CITY-LOCKER Paris
Hello Leonie, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Claudia Maeva R.
Rating: 4 out of 5
following a purchase from 11/08/2023
Simple to use! It would be great to be able to add time directly from the app - like most parking apps.
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Response from CITY-LOCKER Paris
Hello Claudia Maeva, Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. We are continually working to bring the best possible satisfaction to our customers. Thank you for your time.
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katy K.
Rating: 4 out of 5
following a purchase from 06/08/2023
Quite easy to book, although it would have helped if the City Locker name was on the door/frontage as we weren’t 100% we had booked the right one
Response from CITY-LOCKER Paris
Hello Katy, Thank you for sharing your opinion, Regarding the display of the Lockers name, it is actually put on top of the door and you have all the other informations you need to book or in case of questions, on the center of the door. We hope to see you again in one of our storages.
Hello, KIMIKO Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We are not sure to understand your message. You have used our service and say it was ok and in the same time you talk about cancelling. Sorry but it is a little confusing for us. Regarding the cancellation of your booking it is clearly indicated in our general terms and conditions that you have validated when booking that the service is non refundabled but you can have a credit note valid 6 months in you need to change your dates. So once again we do not understand very your note and comment. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Ravi P.
Rating: 4 out of 5
following a purchase from 01/08/2023
Easy to book and simple instructions
Response from CITY-LOCKER Paris
Hello Ravi, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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Tiago B.
Rating: 4 out of 5
following a purchase from 05/08/2023
The overall experience was good, I just think the service could have different prices according the time of usage, in my case, for example, I used for almost 3 hours and paid 15 euros, a little expensive considering the number of hours I used.
Response from CITY-LOCKER Paris
Hello Tiago, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
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Desirée M.
Rating: 4 out of 5
following a purchase from 03/08/2023
Ok. You pay 15 e per 1 hour or per 8 hours...
It's ok
Response from CITY-LOCKER Paris
Hello Desirée, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
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MARCELO C.
Rating: 3 out of 5
following a purchase from 04/08/2023
It was boiling hot there. Should have a better ventilation.
Response from CITY-LOCKER Paris
Hello, MARCELO Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. But seriously Marcelo how can it boiled with 18 degrees in París…… Have a nice day and a nice day and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Vincent T.
Rating: 3 out of 5
following a purchase from 04/08/2023
too far from forum des halles
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Response from CITY-LOCKER Paris
Hello Vincent, Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
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Márk V.
Rating: 1 out of 5
following a purchase from 04/08/2023
When we arrived back to luggage, the PIN’s was not working. On other tourist report me the same issue, she bought a new ticket to open the door. It’s not fair.
Response from CITY-LOCKER Paris
Hello, Márk Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Ruth H.
Rating: 4 out of 5
following a purchase from 31/07/2023
The website was easy to navigate and I was able to book locker space in Paris for later the same week. The site selected was close to Gare du Nord in a not great area but easy to access before going to the airport. There were no problems accessing the site or the lockers booked. It saved us having to haul rucksacks around all day before catching a late-evening plane.
Response from CITY-LOCKER Paris
Hello , Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
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