City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Hello Charlotte, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2023
I don't know.
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Response from CITY-LOCKER Paris
Thank you for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations; more details would help us improve the quality of our service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/02/2023
no complaints, easy activation, good to reach from the train station. Excellent if storage for full days is needed, but since there's only full rent days and not per hour, it can be a little pricey depending on how long the locker is needed.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/02/2023
The locker wouldnt open with the code, so we couldnt use the service. There were 4 other people waiting inside who aklso couldnt access their locker. One guy was o0n the phone to the help line phone nummber, but there was nobody picking up the phone to help
Response from CITY-LOCKER Paris
Sorry you have had a problem in using our service. No problem has been reported by you or other people that day and we have check in our system and it reports that the locker has been open at 12:50:56 the 1rst time and 12:51:15 the second time May be you just do not pull the door? Further more no message has been left on our hotline mentioning any problem. When you call the hotline it asks you in 3 languages to leave a message in case of emergency so that we can call you back. Could it be you have not called the right number? And finally we have check the phone number given by you and didn't find any call; have you used another tel number? Please get in touch with our custumer's service so that we can face this problem and of course refund you if we considered it is a technical problem
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 21/02/2023
Locker didn't close properly after I revisited to retrieve something. I called the emergency line 5 times: nobody answered.
Response from CITY-LOCKER Paris
Joshua Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message; didn't you received them? We are really sorry you have had problem in using our service and will be very happy to offer you a free storage next time you come to visit Paris.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/02/2023
The buttons to type in the code do not work properly. I had to reenter the code 5-6 times for it to work, and this had already been the case when I used it in October 2022.
Also a large spanish family (15+) entered the citylocker so we had to wait more than 15 minutes because they would not move...
Other than that nothing to say, simple and efficace...would use again
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/02/2023
Ottimo
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
Convenient but not secure enough. Ideally, you should be able to enter your personal code for your locker.
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Response from CITY-LOCKER Paris
Hello Guy, Thank you for your feedback. Regarding the security of our lockers, CityLocker spaces are monitored 24/7 by our surveillance cameras and locker codes are personal for each of our customers, changing every day for reservations of more than one day. The entire CityLocker team wishes you an excellent day and hopes to see you soon in one of our lockers.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/02/2023
Well located and secure. The keypads on the door and outside were pretty temperamental so required several attpts at code entry but I read this was the case so expected that. Otherwise was convenient & easy to book. Would use again
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2023
Quite practical and easy to access. However, prices are a little high for a single suitcase...
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
Very clear, easy-to-use site
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2023
Quick and easy rental
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
Quick and easy booking, efficient and secure system, I recommend.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2023
It was easy to place the order. Be aware that it is only open 8 am to 10 pm.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2023
Very practical. The only downside: the rate is the same regardless of the length of the service.
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Response from CITY-LOCKER Paris
Hello Sylvie, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/02/2023
It was difficult to find, but the rest was excellent.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/02/2023
the place was nice
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 07/02/2023
There should be much clearer instructions especially regarding more than one locker, and there is no easy way to contact customer service in english. The locker was large ebough to fit in a large suitcase and after understanding how it works with multiple lockers worked just fine
Response from CITY-LOCKER Paris
Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can feet but it is difficult for us to give an advise as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once agin thank you for using city locker and we will work on getting your 5 stars next time.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/02/2023
Le système fonctionne bien mais est très cher
Response from CITY-LOCKER Paris
Hello Vincent, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/02/2023
Easy to use and reliable, but the access was a little difficult for a first-time visitor.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Very simple and easy
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/02/2023
Registration on site is not great, but if there is necessary. You have to tell it before i will start booking :)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 10/02/2023
gsdg
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
Easy to use.
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Response from CITY-LOCKER Paris
Thank you very much We take note of your comments and will do our best to earn your 5 stars on your next visit. We look forward to seeing you again soon.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 24/01/2023
Clean space, I was expecting someone to be onsite, but the directions were very easy to follow to access the space.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 09/02/2023
The service is good, works well, but it is too expensive, you should have an option to pay by hours
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
Excellent option for getting rid of your suitcases for a few hours; the system is very easy to use but I find it very expensive. There's no option to rent by the hour, which makes the system expensive, very expensive indeed.
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Response from CITY-LOCKER Paris
Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the least expensive in Paris, given the level of baggage security. We take note of your comments and will do our best to earn your 5 stars on your next visit. We look forward to seeing you again soon.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
On the positive side, good communication, easy to use, the site is very well placed, but on the negative side, the code didn't work right away, and no one answered the emergency number, which was a bit of a scare! In any case, very practical, I'd do it again.
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Response from CITY-LOCKER Paris
We take note of your comments and will do our best to earn your 5 stars on your next visit. We look forward to seeing you again soon.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/02/2023
Eventually it did its job as expected and our luggage was kept there for several hours. However, although we were sent a text with a password for the door and another one for the locker itself: The entrance door could be opened just by pushing it, so no extra security layer, and when it comes to the locker, we spent a good 15 minutes trying to understand what we were doing wrong and the locker wouldn’t open. Eventually after many attempts where we were literally inserting the same code again and again, all of a sudden the locker did us the favour and opened.
Response from CITY-LOCKER Paris
Thanks for your comment and having used our service. The day you booked we were facing a technical problem with the door. During this period the controls with the video had been increased in order to check and ensure the sécurisation of your belongings. Now the problem is fixes:). Sorry for this problem you have had be sure we do all our best every day to guaranty a high level of sécurisation on your luggage.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 05/02/2023
Excellent service and it was convenient to put the suitcase in the box. I don't put excellent only because we had problems with the entrance door, once the code sent was entered it did not open immediately. After a few calls it worked.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
Un po' scomodo rispetto gare de lion
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/01/2023
Too expensive for what it is. No possibility to choose a few hours so obliged to pay 15 euro.
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Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
Too expensive for a few hours
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Response from CITY-LOCKER Paris
Hello Pierre, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 26/01/2023
Very practical & useful.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 23/01/2023
We couldn't open the door at the beginning, so we tried several times. For the rest, perfect! I recommend it.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/01/2023
The code is very obvious, so I worry people could guess any code’s locker and steal what’s inside.
Response from CITY-LOCKER Paris
Hello Romane, Thank you for your opinion, Regarding the code for the lockers, please notice that every customer has an individual code and for the several days booking, the code for each person changes everyday. Your luggages safety is our priority. CityLocker's Team wishes you a great day and hope to see you again in one of our storages.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2023
Eu gostei da experiência, mas quando estava contratando a tela recarregou e peguei outro endereço sem querer. Mandei solicitação pra cancelar e ninguém respondeu.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2023
good, a bit expensive
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2023
Good.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 23/01/2023
I could not believe that my locker password was same as the main door password. Are you fking kidding me?
Response from CITY-LOCKER Paris
Hello Hong, Thank you for opinion, the locker code and the door code are not exactly the same, you have two more numbers and one additional # for the locker code, they are personal for each person and are changing everyday. We hope to see you again in one of our storages very soon ! Have a nice day.
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