English 
A
Rating: 4 out of 5
Very practical and fast.
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very handy when you're busy sending secure codes no problem
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V
Rating: 4 out of 5
Quiet expensive - but easy to understand. Very close to Gar de l'Est.
A
Rating: 1 out of 5
Impossible to modify or cancel a locker reservation. This penalizes not only the customer, but also future customers who could have benefited from the locker! This is nonsense and outdated business practice.
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Response from CITY-LOCKER Paris
Hello As indicated in the General Terms and Conditions of Sale (which you validated when you placed your order) and in accordance with the provisions of article L. 221-28-12° of the French Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
A
Rating: 3 out of 5
I had a setback that forced me to cancel my order and I asked for a full or partial refund. This was refused.
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Response from CITY-LOCKER Paris
Hello As indicated in the General Terms and Conditions of Sale and in accordance with the provisions of article L. 221-28-12° of the French Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
V
Rating: 4 out of 5
Everything was smooth. The only thing is the neighborhood where the lockers are. In the evening it is not so nice. Better if the lockers are in the station….
A
Rating: 4 out of 5
Very practical. I gave the references to other provincial friends.
Is it possible to book for a few hours instead of a day?
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Is it possible to book for a few hours instead of a day?
A
Rating: 4 out of 5
2nd time in Paris and we used twice this locker. Everything okay, but to improve the keyboard for opening the door. You have to insert the code many times and very slowly until the door opens.
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V
Rating: 4 out of 5
I found the system that uses codes to open the room door and another code for the closet to be efficient. My suggestion is to rent the locker by the hour since I left my backpack for two hours and had to pay for the whole day.
V
Rating: 4 out of 5
Expensive and convienient
V
Rating: 3 out of 5
Quite cumbersome process when you are in a hurry.
Response from CITY-LOCKER Paris
Hello thank you for your message We don't understand what you call cumbersome process the reservation is made online in less than 2 min (and you can do it in advance) and when you arrive on site you just have to enter the code at the door to open it then the code of your locker to open it. 'open. while respecting the code indicated so there is nothing complicated
A
Rating: 4 out of 5
A little expensive but practical
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V
Rating: 4 out of 5
The service is good but we could be charged by the hour and not by the day, i have used only for a few hours and paid for the whole period.
V
Rating: 1 out of 5
Flight change problem, I was unable to use the loker and I did not have the opportunity to get my money back. In 2022 this trade policy is not eligible.
Response from CITY-LOCKER Paris
Hello Thank your for your message, As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
V
Rating: 4 out of 5
Good
V
Rating: 3 out of 5
I would have given 5 stars but I had to put five times the combination to unlock the locker because it did not open.
V
Rating: 3 out of 5
Useful and easy to book. However, the building entry system is badly designed and hard to use - myself and another customer I met there both wasted 10-15 mins trying to get the door open. Locker doors worked well.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, in the event of any problem, you can join us directly on our hotline : +33 1 44 59 84 04 or by e-mail at : [email protected], we will answer you as soon as possible. We hope to see you again in one of our storages very soon ! Have a nice day.
A
Rating: 3 out of 5
Very practical locker. It's just a shame that, by default, the site where you place your order offers to rent 2 lockers... As a result, if you read too quickly, you rent 2 lockers instead of just one. I bet this happens a lot, and it's not very honest!
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Response from CITY-LOCKER Paris
Hello Thank you for your feedback We are very surprised by your feedback. At NO time do we impose the number of lockers rented, it is up to you to choose the address, dates and number of lockers before validating and by default the number of lockers is on 1. You must have done the search for the rental of 2 lockers and your browsing history has retained this number as I can guarantee and you can do the test on different computer, tablet or phone.
V
Rating: 4 out of 5
Nice service.
I want to more size detail, because my 2 baggages not put it in.
Though I have to rent an another locker for 1 bag.
I want to more size detail, because my 2 baggages not put it in.
Though I have to rent an another locker for 1 bag.
V
Rating: 2 out of 5
Way to expensive! I had to leave my bag there because they wouldn’t let me in at the Opera, and 12€ for over one hour? Excesive, they should have an hourly rate, too!
Response from CITY-LOCKER Paris
Hello daniela, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 1 out of 5
Terrible experience. The locker was broken, actually sign-posted as broken, and customer support did not answer when we called. We rented from UseBounce instead, which was great, and Citylocker refused to provide a refund. Avoid.
Response from CITY-LOCKER Paris
Hello When you call the hotline, you receive a text message, just answer it. Just answer it to get help from the hotline otherwise we don't know your question In addition, after verification, it turns out that the locker works very well and has no information note indicating that it is defective... it was checked on October 28 and it was perfectly functional in summer since he served on the 29th the 30th November 1st .... You just have to talk about the deposit that tells you how the locker closes .... I also notice contrary to what you say that the very exceptional reimbursement has already been made. Your message therefore does not reflect the truth and only serves to harm you and oddly our competitor (one could believe that you work for them)
V
Rating: 2 out of 5
The entry code of the front door did not work. After 15 scary minutes and many times entering the code again and again the door opened.
Response from CITY-LOCKER Paris
thank you for your message DJC We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Rating: 4 out of 5
Nice and spacious locker
A
Rating: 3 out of 5
It's a great idea and a great service, as you don't have to carry your luggage around with you. On the other hand, it works in situ, but you have to hang on! The buttons aren't very sensitive, and the bios are inaudible. Clearer instructions would be a big plus!
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Response from CITY-LOCKER Paris
Hello Vincent, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may encounter. In the event of a technical problem, our hotline can help you open your locker or send you a technician. To open the lockers, simply follow the instructions written just above the keypad: Use your code slowly with the # keys.
A
Rating: 4 out of 5
-good location -good security
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A
Rating: 4 out of 5
Very practical!
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A
Rating: 4 out of 5
Fine for a day, but for a few hours, it's overpriced!
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V
Rating: 3 out of 5
Location was alright and the instructions were easy to follow. But 12€for not even half a day is quite a lot...
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Rating: 3 out of 5
I found it was very expensive (way more than the advertising said: 15€ per locker, when the ad stated "from 2€"). But we were already there with our luggage, so we paid for it. Instructions were not clear enough and we did not know how to operate. Fortunately, with other people's help we were able to figure it out. When we picked up our luggage, we had to help other people with the same problem. On the positive side, the place was fine and the lockers in very good condition.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
A
Rating: 4 out of 5
Good, no problems to report.
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V
Rating: 4 out of 5
Good
V
Rating: 4 out of 5
Good location near the train station, easy to get into the room, and locker space is good, big enough for the suitcases. Good value for money, a secure place to leave your suitcases.
V
Rating: 4 out of 5
The only point of feedback is that I would also like to be able to pay by card. Not only by creditcard.
V
Rating: 4 out of 5
Spacious lockers, all legit, received codes via txt asap. Make a note to enter codes very slowly though!
V
Rating: 4 out of 5
It was easy to find and the size of the lockers were fantastic.
A
Rating: 3 out of 5
Super convenient and very central.
But the entry code didn't work.
And too bad it closes at 10pm. Another hour would be great.
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But the entry code didn't work.
And too bad it closes at 10pm. Another hour would be great.
A
Rating: 4 out of 5
Everything was perfect except that the code to open the front door never worked. Luckily, there were other people inside.
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V
Rating: 4 out of 5
It was very convenient. However, I had to redo the code many times to open the store door. That made us very uneasy. Is the connection bad?
V
Rating: 4 out of 5
They door on they street of they city locker was Open when wey arrive. But the service was incredible.
V
Rating: 4 out of 5
Great service, would love more of this. With WC included it’d give 6 stars