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A
Rating: 4 out of 5
-good location -good security
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 993 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very practical!
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A
Rating: 4 out of 5
Fine for a day, but for a few hours, it's overpriced!
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V
Rating: 3 out of 5
Location was alright and the instructions were easy to follow. But 12€for not even half a day is quite a lot...
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Rating: 3 out of 5
I found it was very expensive (way more than the advertising said: 15€ per locker, when the ad stated "from 2€"). But we were already there with our luggage, so we paid for it. Instructions were not clear enough and we did not know how to operate. Fortunately, with other people's help we were able to figure it out. When we picked up our luggage, we had to help other people with the same problem. On the positive side, the place was fine and the lockers in very good condition.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
A
Rating: 4 out of 5
Good, no problems to report.
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V
Rating: 4 out of 5
Good
V
Rating: 4 out of 5
Good location near the train station, easy to get into the room, and locker space is good, big enough for the suitcases. Good value for money, a secure place to leave your suitcases.
V
Rating: 4 out of 5
The only point of feedback is that I would also like to be able to pay by card. Not only by creditcard.
V
Rating: 4 out of 5
Spacious lockers, all legit, received codes via txt asap. Make a note to enter codes very slowly though!
V
Rating: 4 out of 5
It was easy to find and the size of the lockers were fantastic.
A
Rating: 3 out of 5
Super convenient and very central.
But the entry code didn't work.
And too bad it closes at 10pm. Another hour would be great.
Translated reviews
But the entry code didn't work.
And too bad it closes at 10pm. Another hour would be great.
A
Rating: 4 out of 5
Everything was perfect except that the code to open the front door never worked. Luckily, there were other people inside.
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V
Rating: 4 out of 5
It was very convenient. However, I had to redo the code many times to open the store door. That made us very uneasy. Is the connection bad?
V
Rating: 4 out of 5
They door on they street of they city locker was Open when wey arrive. But the service was incredible.
V
Rating: 4 out of 5
Great service, would love more of this. With WC included it’d give 6 stars
A
Rating: 4 out of 5
The site is easy to use, the price a little high
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V
Rating: 4 out of 5
Easy and comfortable
V
Rating: 4 out of 5
Nice place!
V
Rating: 4 out of 5
Excellent service, my only issue was the simple passcode that they gave me did not make my locker feel as secure as it could have been
V
Rating: 2 out of 5
Problems opening the door, with the locker code, they gaave us a locker with other people stuff inside, no answer on the phone line (they write SMS to solve the problem).. Averall expensive for the experience.
Response from CITY-LOCKER Paris
Hello Paula, We are sorry that you had troubles with one of our locker. The hotline is working by SMS, that is why we solved your problem by this way. Have a good day from the City Locker's team.
V
Rating: 1 out of 5
We had to Pay 3 times beacuse the page change the mail automatically after we confirmed another one, the mail with the pin code never arrive the first 2 times even though we paid them terrible sistem !!!!!
Response from CITY-LOCKER Paris
Hello Before leaving us such a notice, it may be a good idea to contact the hotline that could have caused this incident. But you have chosen not to contact us and let your anger be expressed here We will not do the same things and we will do the checks and contact you directly We have just checked and your statements are false, there is only one payment and one order.
A
Rating: 1 out of 5
Hello, The idea is great but in practice the door code that city locker gave me was not used to open the door and it was impossible to reach them via the hotline or the contact on the door. All I got was a looped recording. Fortunately another person arrived after me and she had the right code to open the door. So my reservation was correct, since I was then able to open the locker inside.
We should have another solution for the code problem, otherwise we end up with a suitcase that we have to lug around all day, even though we had paid for a service in advance.
Translated reviews
We should have another solution for the code problem, otherwise we end up with a suitcase that we have to lug around all day, even though we had paid for a service in advance.
Response from CITY-LOCKER Paris
When you call the hotline, you will automatically receive a text message to which you must reply Our hotline will be able to help you ;)
A
Rating: 4 out of 5
I'm not a website whiz but everything went smoothly for the reservation and payment. The only negative point is that it's a bit far from the metro...
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V
Rating: 4 out of 5
Easy to use with codes on sms. Better if a little bit cheeper.
A
Rating: 4 out of 5
The locker didn't open the first time, so you have to be careful when typing in your code. I wasn't the only one in this situation... But the lockers are big, perfect for a large suitcase.
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V
Rating: 4 out of 5
Instructions on opening the locker could be better stated on site
A
Rating: 4 out of 5
Intuitive site
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A
Rating: 3 out of 5
Very good location, easy to get to. The lockers don't close properly, perhaps they should be refurbished.
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V
Rating: 4 out of 5
Everything fine except price, for the same service I've paid 5EUR in Vienna but 15EUR in Paris.
V
Rating: 4 out of 5
Need Google map to locate the place… it’s not the location issue.. just it’s paris.. large city likes a maze
A
Rating: 4 out of 5
conveniently located, a stone's throw from Arts et Métiers station.
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V
Rating: 4 out of 5
It was a very clean place and we felt safe leaving our luggage there. The only problem we had was to get into the room. We had some problems opening the door with the code. But in total: we were very happy with booking the locker.
V
Rating: 1 out of 5
The box was broken and we had to use a lace to keep it closed. The phone for inquires didn't work. Also the vending machine didn't give us the products paid. A bad experience and a waste of time.
Response from CITY-LOCKER Paris
Hello Monica, We are sorry that you had a bad experience with one of our locker. However, our hotline is totally reachable to help you when you have a problem with a locker. It's unfortunate that you did not try to call our assistance. Have a good day from the City Locker's team.
V
Rating: 4 out of 5
It was great. Felt safe since it’s individually locked lockers + they are big enough for a couple carry on suitcases. Door was sticky so at first we thought the code wasn’t working.
A
Rating: 4 out of 5
practical site
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V
Rating: 4 out of 5
Navigation is easy and convenient
V
Rating: 4 out of 5
the code didn't work on the first few tries but then it was fine.
A
Rating: 2 out of 5
We had to call to receive the codes and to have the locker opened. And to retrieve our belongings, the code to open the locker didn't work either - we also had to send a message.
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V
Rating: 4 out of 5
Great offer, well organised. Short distance to main station.