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A
Rating: 4 out of 5
The site is easy to use, the price a little high
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Easy and comfortable
V
Rating: 4 out of 5
Nice place!
V
Rating: 4 out of 5
Excellent service, my only issue was the simple passcode that they gave me did not make my locker feel as secure as it could have been
V
Rating: 2 out of 5
Problems opening the door, with the locker code, they gaave us a locker with other people stuff inside, no answer on the phone line (they write SMS to solve the problem).. Averall expensive for the experience.
Response from CITY-LOCKER Paris
Hello Paula, We are sorry that you had troubles with one of our locker. The hotline is working by SMS, that is why we solved your problem by this way. Have a good day from the City Locker's team.
V
Rating: 1 out of 5
We had to Pay 3 times beacuse the page change the mail automatically after we confirmed another one, the mail with the pin code never arrive the first 2 times even though we paid them terrible sistem !!!!!
Response from CITY-LOCKER Paris
Hello Before leaving us such a notice, it may be a good idea to contact the hotline that could have caused this incident. But you have chosen not to contact us and let your anger be expressed here We will not do the same things and we will do the checks and contact you directly We have just checked and your statements are false, there is only one payment and one order.
A
Rating: 1 out of 5
Hello, The idea is great but in practice the door code that city locker gave me was not used to open the door and it was impossible to reach them via the hotline or the contact on the door. All I got was a looped recording. Fortunately another person arrived after me and she had the right code to open the door. So my reservation was correct, since I was then able to open the locker inside.
We should have another solution for the code problem, otherwise we end up with a suitcase that we have to lug around all day, even though we had paid for a service in advance.
Translated reviews
We should have another solution for the code problem, otherwise we end up with a suitcase that we have to lug around all day, even though we had paid for a service in advance.
Response from CITY-LOCKER Paris
When you call the hotline, you will automatically receive a text message to which you must reply Our hotline will be able to help you ;)
A
Rating: 4 out of 5
I'm not a website whiz but everything went smoothly for the reservation and payment. The only negative point is that it's a bit far from the metro...
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V
Rating: 4 out of 5
Easy to use with codes on sms. Better if a little bit cheeper.
A
Rating: 4 out of 5
The locker didn't open the first time, so you have to be careful when typing in your code. I wasn't the only one in this situation... But the lockers are big, perfect for a large suitcase.
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V
Rating: 4 out of 5
Instructions on opening the locker could be better stated on site
A
Rating: 4 out of 5
Intuitive site
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A
Rating: 3 out of 5
Very good location, easy to get to. The lockers don't close properly, perhaps they should be refurbished.
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V
Rating: 4 out of 5
Everything fine except price, for the same service I've paid 5EUR in Vienna but 15EUR in Paris.
V
Rating: 4 out of 5
Need Google map to locate the place… it’s not the location issue.. just it’s paris.. large city likes a maze
A
Rating: 4 out of 5
conveniently located, a stone's throw from Arts et Métiers station.
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V
Rating: 4 out of 5
It was a very clean place and we felt safe leaving our luggage there. The only problem we had was to get into the room. We had some problems opening the door with the code. But in total: we were very happy with booking the locker.
V
Rating: 1 out of 5
The box was broken and we had to use a lace to keep it closed. The phone for inquires didn't work. Also the vending machine didn't give us the products paid. A bad experience and a waste of time.
Response from CITY-LOCKER Paris
Hello Monica, We are sorry that you had a bad experience with one of our locker. However, our hotline is totally reachable to help you when you have a problem with a locker. It's unfortunate that you did not try to call our assistance. Have a good day from the City Locker's team.
V
Rating: 4 out of 5
It was great. Felt safe since it’s individually locked lockers + they are big enough for a couple carry on suitcases. Door was sticky so at first we thought the code wasn’t working.
A
Rating: 4 out of 5
practical site
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V
Rating: 4 out of 5
Navigation is easy and convenient
V
Rating: 4 out of 5
the code didn't work on the first few tries but then it was fine.
A
Rating: 2 out of 5
We had to call to receive the codes and to have the locker opened. And to retrieve our belongings, the code to open the locker didn't work either - we also had to send a message.
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V
Rating: 4 out of 5
Great offer, well organised. Short distance to main station.
V
Rating: 4 out of 5
I am really satisfied with navigation on the website and it was easy to find the location. It helped me to have all code numbers for door and locker at hand on my arrival. However, I would have appreciated to find a table or kind of shelf to put the suitcase on while arranging things.
V
Rating: 3 out of 5
Site was ok although old
Response from CITY-LOCKER Paris
thank you for your feedback which allows us to evolve
V
Rating: 4 out of 5
Nice convenient location, but the space was rather small. (So when multiple parties were inside at the same time - which happened as we dropped off, and when we picked up - it was a challenge to move around and store, or remove your suitcases). Codes worked, but you had to enter the number slowly, and it sometimes took multiple tries. Don't know what we would have done without this service, so it was good to have it available - but the experience could have been better.
V
Rating: 3 out of 5
We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating
V
Rating: 4 out of 5
Email service was prompt.
V
Rating: 1 out of 5
The process of ordering a locker was very complex. So much so that I ended up paying for more than I had to because I originally booked for the wrong date. You should just be able to book a locker on site like most other locker programs in big cities. After a long international flight this process was exhausting for me.
Response from CITY-LOCKER Paris
Hello Thanks for your feedback Taking an order online takes less than 2 minutes if you follow the steps correctly without returning. This should not be seen as a constraint but just a time saver. You book while being in your transport to arrive and drop off directly. And if you have any questions, our hotline is available from 8 a.m. to 10 p.m. every day.
V
Rating: 4 out of 5
Easy to book the locker.
V
Rating: 3 out of 5
I payed in the wrong address and i hadn´t the chance to edit for the right one.
Response from CITY-LOCKER Paris
thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Rating: 1 out of 5
No internet service at the city locker location, lots of problems accessing their system, finally we got the access codes, but again many tries to open the front door. We then deposited our luggage, and left their premise. Upon we tried to retrieve our luggage, first the front door would not open with our correct codes, even the Uber driver tried for us. Finally the front door opened, and we tried to open the locker. Same thing happened, the locker would not open with the correct code. It took something like 30 minutes to retrieve the luggage........what a nightmare dealing with this City Locker
Response from CITY-LOCKER Paris
hello. thank you for your message. I assure you tower is working properly and you yourself have been able to verify that tower is working because your uber driver was able to easily use the service... are we responsible if you did not succeed?? have you contacted our hotline which is available 7 days a week from 8 a.m. to 10 p.m. and who could help you open the door and locker remotely??? we weren't lucky enough to have you online it's because everything went well contrary to what you say .... the disaster scenario to harm is useless ... it was enough to contact the hotline if you really had a problem ....
V
Rating: 2 out of 5
Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.
V
Rating: 4 out of 5
Everything worked out fine.
In the beginning it was a bit confusing to enter the pin.
In the beginning it was a bit confusing to enter the pin.
V
Rating: 4 out of 5
All ok
V
Rating: 4 out of 5
place isn't bad.
V
Rating: 4 out of 5
City locker is great, but it wasn’t obvious that I needed to book in advance and wait for an email. I bumped into another traveller at the lockers that gave me that info.
That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online.
Great service, easy to access, and an excellent location!
That said, it was very easy to understand how to open the door, and how the lockers worked once I reserved online.
Great service, easy to access, and an excellent location!
V
Rating: 3 out of 5
15€ from 8:00 to 20:00 is too expensive
Response from CITY-LOCKER Paris
Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Rating: 1 out of 5
The locker is broken and they can’t refund 15$ for me
Response from CITY-LOCKER Paris
Hello Thank you for your message which surprises us and does not reflect the truth As our teams told you, the locker works very well but you did not manage to use it (the other customers manage to open and close it without problem) However, as you recommended a locker, we had very exceptionally refunded the first locker... Hence our misunderstanding of your message which only aims to harm our reputation