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Rating: 4 out of 5
Very good
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 1 out of 5
The reserved locker was not available. Emergency telephone number responded too late. After our Paris trip we've sent citylocker an email regarding the refuind of the locked. Since than (1,5 week ago)no answer from citylocker.
V
Rating: 4 out of 5
Good, easy and safe
V
Rating: 1 out of 5
I had to pay for two lockers since I never got confirmation from the first. Then when I finally got my locker the door didn't work so I had to call customer service, who didn't answer. I had to bargain with someone over text to re-send my new code. The entire process was more expensive and took more time than a supposedly "convenient" service.
V
Rating: 3 out of 5
I wish they were open for longer and not just till 10 PM. We had to run to make it on time.
V
Rating: 4 out of 5
La navegacion perfecta
A
Rating: 3 out of 5
Dear
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V
Rating: 4 out of 5
reserve 7 taquillas y nos sobraron 4
V
Rating: 4 out of 5
All good.could be cleaner.....
V
Rating: 1 out of 5
A scam: the website says "starting from 2 euros", but I actually had to pay 30 euro for dropping my luggage a few hours. Indeed the lockers are very small and you'll probably need more than one. In my case 2 at 15 euro each. Notice that everything is authomatic so they don't even give work to a guardian!
Response from CITY-LOCKER Paris
Thank you for your message. On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day. The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag.
V
Rating: 4 out of 5
Excellent locker room, 4 stars and not 5 just because is close to tour Eiffel but I expected it to be closer, anyway absolutely suggested
V
Rating: 3 out of 5
Too expensive
Response from CITY-LOCKER Paris
Thank you for your message. The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day. The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag.
V
Rating: 4 out of 5
good
V
Rating: 4 out of 5
It worked perfectly.
V
Rating: 4 out of 5
This was a reasonably priced Service, and a good solution to a later check in at my Airbnb. It was completely self service, so make sure to bring your codes. The lockers were roomie and clean. I did wish that I could have specifically chosen a lower locker, as it was a bit challenging to lift my heavy suitcase without assistance. But, I probably should’ve packed lighter.
V
Rating: 3 out of 5
Good
V
Rating: 1 out of 5
while booking two lockers I received a failed notification, so I booked it online again.
Funny enough it turns out the first booking wasn´t a failure, the fee was charged two times and I ended up having 4 lockers, while I only needed 2 and used only two There is no way to cancel.
So - the lockers are what they are - funtioning, but the booking system is below zero
Funny enough it turns out the first booking wasn´t a failure, the fee was charged two times and I ended up having 4 lockers, while I only needed 2 and used only two There is no way to cancel.
So - the lockers are what they are - funtioning, but the booking system is below zero
Response from CITY-LOCKER Paris
Hello thank you for your message, in the event of a problem like this, we advise you to contact our hotline, which is available 7 days a week from 8 a.m. to 10 p.m.
V
Rating: 4 out of 5
A bit far from the Eiffel tower.
V
Rating: 3 out of 5
Since the queue for lockers at Gare du Nord was insanly long, we were happy, we found the offer from city locker. Everything worked out fine, but it wasn't exactly cheap (€15; whe only used one locker for about 5 hours).
Response from CITY-LOCKER Paris
Hello, The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) the size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 2 out of 5
Very expensive. I couldn't select by hours but per day
Response from CITY-LOCKER Paris
Hello, The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) the size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 4 out of 5
Very useful service, esay booking, quick confirmation. Both the room and the lockers were very clean. Price is fair. I give 4 star instead of 5 just because in two out of two venues I had a bit of problem with the keypads that open the door. But the overall impression is still very positive.
A
Rating: 4 out of 5
Easy-to-use site
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A
Rating: 4 out of 5
Nice and intelligent concept. 12€ for the day is great, except that we only dropped off our suitcases for 2 hours (which is also billed at 12€). Prices should be available by the hour or half day. Thank you.
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A
Rating: 4 out of 5
The opening hours are too short. The design could provide 24-hour access.
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A
Rating: 4 out of 5
The online procedure is a little bit long, but it's still very correct. So 4 stars
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A
Rating: 4 out of 5
You have to type the code really slowly, otherwise it doesn't work. But otherwise it was easy and convenient.
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V
Rating: 4 out of 5
Great location and such a convenience for us. The space was a good size, but clearer locker opening/closing instructions would be have been appreciated. Would use again!
V
Rating: 4 out of 5
It was great for us while we waited for our AirBNB to be ready. It took a little bit to figure out how to use it, the instructions that were posted we a little difficult to understand. But, once we got going, it worked well and met our needs.
V
Rating: 1 out of 5
Failed to process payment, then was charged twice and received no response from their support when I reached out.
Response from CITY-LOCKER Paris
Hello We have no records of your request by email. After verification, you have placed 2 very distinct orders with 2 different payment methods. There is no duplicate
V
Rating: 2 out of 5
A smaller locker opened than was promised. Only on bag entered not two or three like promised on that locker.
Response from CITY-LOCKER Paris
Hello the size of the lockers is indicated when ordering The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag. All our lockers are the same size.
A
Rating: 4 out of 5
Not enough choice regarding the rental period.
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V
Rating: 4 out of 5
Easy to order ahead of time.
V
Rating: 1 out of 5
Terrible, terrible, terrible!!! I booked a locker for 1x day, and had no issues, then emailed to book for an extra day as I could not get to the address by the end of the first day. They sent me an invoice for an extra day, and I promptly paid it. They did not send me a new code to enter the building or unlock my locker. I thought nothing of this, as I assumed I could use the original code they'd sent me. I arrived 40mins before close on the second day to find the original code did not work. Another customer opened the door from the inside, letting me in and I, and 3 others with me, attempted to unlock my locker, but the code did not work. I then realised I might need a new code for a new day and checked my spam mail, I tried calling about 5 times (they do not pick up their phone), I sent them an email. I could not get in touch with them.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.
Response from CITY-LOCKER Paris
hello thank you for your message which does not reflect the truth. Here is your real history, you reserved a locker and you wanted the extension, we then sent you the invoice for the payment and payment of the invoice, we sent you the codes by email and text. the next day you came using the wrong code but you never contacted our services for help, otherwise we would have helped you open your locker. We therefore sent you the email indicating that you did not collect your luggage and we sent you an invoice for the payment of the additional day on a commercial basis because otherwise the non-recovery procedure had to be put in place and that you will have cost 75€. You sent us 35 emails to tell us that you just didn't want to pay.... When you paid the €15 bill we immediately texted and emailed you the codes we asked if you would like them. had received and you did not reply, so we sent them to you 3 times. You only answered 30 minutes later... Our hotline is available and responds from 8 a.m. to 10 p.m. every day.
V
Rating: 3 out of 5
the lock works poorly and needs to be repaired as it is very difficult to unlock
Response from CITY-LOCKER Paris
Hello and thank you for your message. It says you have to enter your code slowly to open your lockers. I assure you all the locks are working properly We also remind you that a hotline is at your disposal every day from 8 a.m. to 10 p.m.
V
Rating: 1 out of 5
terrible! they advertise that it costs two euros, and they charge you 2 per locker. I bought 11 for my family, and they only delivered 8 codes. I called to complain and was mistreated by the attendant. Had to beg to get the codes, missed 3 hours of travel and spoiled my first day. DO NOT USE THIS SERVICE!
Response from CITY-LOCKER Paris
Hello and thank you for your message which does not reflect the truth. The email you received only included 8 codes and as soon as you called us, we checked and we assigned you the last 3 lockers and sent your codes and you refused one of the lockers... you probably haven't lost 3 hours I can give you your locker opening hours...
V
Rating: 4 out of 5
Easy and quick to access. Key for lockers is immediately send to your mobile phone but the if you have a large bag, you will probably can only fit one bag in a locker.
V
Rating: 4 out of 5
everything ok
A
Rating: 4 out of 5
Simple and easy.
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V
Rating: 4 out of 5
easy to use
V
Rating: 3 out of 5
User friendly.