Customer reviews of CITY-LOCKER Paris

The front door was broken.

We arrived 8 minutes after 10 pm and we couldn’t get our luggage. Nobody answered our messages or phone calls and we had to go to our hotel (50 min away from the centre) without our luggage. We had to come back the following day and pay for the whole day again.

Accidentally chose wrong location. Requested a voucher for another use or refund. No one bothered to get back to me. Bad service when there is no customer service. Would not recommmend.

very easy, yet extremely expensive for a couple of hours.

Good

They have an hotline, where no one answer when needed.

Too expensive

Very much better than train station storage!

I took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned

15 euros per half-day: obligation to take a full day and an advert "from 2 euros" which turns out to be 15 at the time of booking...

Easy to book. Website could be more straightforward. Should offer a third party payment option.

DO NOT book in advance, wait until the last minute. This service is designed for travelers, BUT it is not possible to change or modify any booking made... While trips change due to unforeseen events, delays, etc. Our site should clearly state that all bookings are definitive, and not just by looking in the terms and conditions. Even their FAQ doesn't make this clear.

We start at €2 and end up paying €12 to leave a bag for 1 hour. Lame.

I had to cancel my trip with my children because of CIVID, of course it was my son who was positive. But what can I do, go on my own... no Of course you offered me a credit note but I don't have a definite date. You're really not accommodating. I don't know if I'll call you again.

Due to unforeseen circumstances, I wanted to cancel my reservation but this was not possible and customer service made no effort and categorically refused...

Not very secure.

good website, good lockers (big enough), good accessability via dual code access

Worked fine for me

Very easy to order and complete information was sent quickly.

Convenient, but only one day pass at 15 euros, which is very expensive when you only need a deposit for a few hours,

Worked well from website but quite expensive if you only need it for a few hours.. like I did!

problems getting the lockers open

Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!

They made us book more lockers than we needed and refused to refund the one's we didn't need

Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!

The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!

Unfortunately this company seems unable to offer a professional service-level.

Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.

Overall good

The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.

Medium

Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against

Expensive

City Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).

Good but expensive

We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.

Very easy process- we did need to get 2 more lockers to fit our luggage-

I really appreciated having this service. It enabled me to travel lighter in the city until it was time to leave the city and pick up my baggage.

....

It was easy to access, since it was close to the Opera Garnier and other metro/bus stations. The lock just needs a bit of determination and concentration. It's just a little too expensive, knowing how cheap similar services can be in other countries.