Customer reviews of CITY-LOCKER Paris

Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!

The website was mostly easy to use. However, it would be nice if the company partnered with Google translate so that the page could be translated into English or any other appropriate language. I was able to navigate by copying sentences into Google translate. Thank you!

Unfortunately this company seems unable to offer a professional service-level.

Good service. I would give 5* but I took one star because it is expensive and it did not give the option to store for a couple of hours. You pay the same for the whole day or for 30'.

Overall good

The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.

Medium

Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against

Expensive

City Locker is really easy and fast to use. In my opinion though, it’s kinda overpriced. I paid for one day 12€ (and on a Sunday 15€).

Good but expensive

We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.

Very easy process- we did need to get 2 more lockers to fit our luggage-

I really appreciated having this service. It enabled me to travel lighter in the city until it was time to leave the city and pick up my baggage.

....

It was easy to access, since it was close to the Opera Garnier and other metro/bus stations. The lock just needs a bit of determination and concentration. It's just a little too expensive, knowing how cheap similar services can be in other countries.

Unable to enter the code correctly despite repeated attempts, we had to call the correspondent, who was very unfriendly. He looked down on people.
Had to change the temporary code 2x.
He was also on the phone with someone else.
In short, to be avoided.

Convenient, reasonable rates, good location

We reserved two lockers in Opera (Paris) the day we arrived and the day we left. The last day, in one of our lockers there were things of other people, and fortunatelly, we met there a familiy that left us their locker because they were leaving. We could not contact quickly somebody from the company.

A convenient location for baggage storage.

Convenient service that worked well. The location is not ideal, far from the main train stations.

could find everything

Nice service.

Site and order process worked as expected.

Serious service

The service itself with the code for the door and the locker and everything was good. The neighbourhood that the building was in hoeverre, felt very unsafe.

too expensive

good

No specific problems to report.

awkward to find. Hard to use code on front door and locker. not as convenient to le chatelet Station as it is advertised to be.

not secure. someone stole my money and belongings from the cell

Es caro si lo necesitas para poco tiempo

In the ad it says it costs 2€ in fact I paid 12€.

Good

Good location Very practical and efficient, the pitches are large 4 stars instead of 5: the lockers are starting to be very damaged

The room is a bit gloomy and the price is very, very expensive for a single small suitcase. To be used only in exceptional circumstances, but it helped me out that day.

No cancellation option No half-day rate Unfriendly customer service A useful service, but above all very profitable.

Unpleasant customer service. Very bad with customers in case they have any questions. The lockers were dirty and the information about suitcase dimensions is not correct.

Everything went very smoothly. The only difficulty was finding the location. The site needs better explanations. It's not easy to find when you're carrying a heavy suitcase.

My rating would have been higher if they had had bigger room for leaving my 2 very big luggage