Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 616 published reviews
5 9 882 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1, 2, 3 and 5 stars

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Guppillotte F.
Rating: 5 out of 5
following a purchase from 01/03/2025
Perfect
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Valeria L.
Rating: 5 out of 5
following a purchase from 03/03/2025
Good service!
A
Annelies S.
Rating: 5 out of 5
following a purchase from 01/02/2025
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Sarah S.
Rating: 5 out of 5
following a purchase from 02/03/2025
Very good
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Marco F.
Rating: 5 out of 5
following a purchase from 02/03/2025
Very efficient service
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Lina D.
Rating: 5 out of 5
following a purchase from 03/03/2025
Efficient back up option after my luggage was refused at Gare du Nord station for carrying food in it.
G
Giulia M.
Rating: 5 out of 5
following a purchase from 26/02/2025
Perfect service
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Elif Y.
Rating: 5 out of 5
following a purchase from 21/02/2025
Great service, secure and easy! It was quite close to the Galerie Lafayette and the Opera so the location was quite ok as well.
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Ioana Gabriela C.
Rating: 5 out of 5
following a purchase from 27/02/2025
Extremely useful and user-friendly service!
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Édouard C.
Rating: 5 out of 5
following a purchase from 03/03/2025
Simple, accessible, perfect!
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Christine O.
Rating: 5 out of 5
following a purchase from 03/03/2025
Perfect
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Michelle W.
Rating: 5 out of 5
following a purchase from 03/03/2025
Great and easy
M
Marco B.
Rating: 1 out of 5
following a purchase from 03/03/2025
The locker is called "Châtelet - Les Halles" but it's actually miles away from the station. We had to walk twenty minutes carrying the bags to get to the place, which is so minuscule you have to take turns to open the lockers, otherwise you can't fit in
Response from CITY-LOCKER Paris
Bonjour,
Merci d'avoir utilisé notre service de consigne à bagages sur Paris et merci de nous faire part de votre avis,

Nous sommes désolés si la localisation de notre consigne ne vous a pas convenu.
Cependant, les adresses des consignes sont clairement indiquées sur le site internet juste avant d’effectuer une réservation complémenté d'une carte vous permettant de la situer en durée et distance par rapport à votre lieu de départ.
Nous vous souhaitons une agréable journée et espérons vous revoir très vite au sein de l’une de nos consignes CITY-LOCKER.
C
Carmen A.
Rating: 5 out of 5
following a purchase from 03/03/2025
Everything went well
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Noemi B.
Rating: 5 out of 5
following a purchase from 03/03/2025
Very comfortable, easy to use and well located.
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Maeva P.
Rating: 5 out of 5
following a purchase from 01/03/2025
Perfect! Nothing to complain about. It was exactly what we needed for a few hours.
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Alasdair W.
Rating: 5 out of 5
following a purchase from 01/03/2025
The system worked perfectly for us. Door and locker codes gave us a locker easily fitting our suitcase and carry on bags
C
Carme G.
Rating: 3 out of 5
following a purchase from 01/03/2025
I recommend it. It worked very well for us.
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Response from CITY-LOCKER Paris
Bonjour,

Merci d'avoir utilisé notre service de consigne à bagages sur Paris. et de nous avoir fait votre feed back,

In a constant desire to improve our quality of service, please let us know if you have encountered any difficulties so that we can rectify any malfunctions and improve our service. You can contact us at [email protected].
A big thank you and we hope to see you back soon in one of our CITY-LOCKER slogans.
M
Martin F.
Rating: 5 out of 5
following a purchase from 28/02/2025
Brilliant thank you. Used on arrival day in Paris and check out day after a Airbnb rental. Really easy to use. Big lockers. I had 1 small overhead suitcase and 2 hand luggage. Would definitely use again 👌👍
Response from CITY-LOCKER Paris
Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Nous vous remercions très sincèrement pour votre message qui récompense les efforts de toute notre équipe afin d'apporter à nos clients une totale satisfaction.
Nous sommes ravis d'avoir pu vous apporter un service de qualité et une réponse adaptée à vos besoins et espérons vous revoir très vite au sein de l’une de nos consignes CITY-LOCKER.
W
Waldemar R.
Rating: 5 out of 5
following a purchase from 02/03/2025
Very good service, easy to book and ideally located for a visit to the opera in Paris. The handling is simple and safe. Always happy to book again, also in other cities.
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Evangelos K.
Rating: 5 out of 5
following a purchase from 01/03/2025
Excellent process without any issues
F
Fernando S.
Rating: 5 out of 5
following a purchase from 27/12/2024
Comfortable and perfect
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Patricia M.
Rating: 5 out of 5
following a purchase from 02/03/2025
Very good
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Sergio D.
Rating: 5 out of 5
following a purchase from 17/01/2025
Comfortable and well organized service. In addition, the price is very economical. The locker fits a large suitcase and some extra luggage.
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Christine C.
Rating: 5 out of 5
following a purchase from 02/02/2025
Very convenient and close to Gare de Lyon
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Florence B.
Rating: 5 out of 5
following a purchase from 02/03/2025
Very convenient and well located. Would recommend
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STEPHANE G.
Rating: 5 out of 5
following a purchase from 27/02/2025
Locker very well located in Paris, clean and easy to use.
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Annabelle T.
Rating: 5 out of 5
following a purchase from 23/02/2025
Practical Well located Reasonable price
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Odile M.
Rating: 5 out of 5
following a purchase from 01/03/2025
Very good service. Convenient and reasonably priced.
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Gloria V.
Rating: 5 out of 5
following a purchase from 01/03/2025
Very fast and safe
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美
美怜 権.
Rating: 1 out of 5
following a purchase from 10/02/2025
ロッカーが高すぎてトランクを預けられませんでした。女性では持ち上げられません。お金だけ取られて最悪です。
Response from CITY-LOCKER Paris
Merci d'avoir utilisé notre service de consigne à bagages sur Paris.
Notre hotline est disponible de 8h à 22h tous les jours pour répondre à vos questions et vous aider en cas de difficulté.
En cas de problèmes techniques, notre hotline peut vous aider à ouvrir votre casier ou la porte, vous assister dans le processus de réservation ou vous envoyer un technicien en cas de problèmes plus graves.
Vous trouverez également un grand nombre de réponses aux questions que vous pouvez vous poser en consultant la rubrique FAQ de notre site internet.
Les réponses qui vous sont apportées sont en 6 langues.
En espérant vous avoir apporté les précisions nécessaires, nous espérons vous revoir au sein de l’une de nos consignes CITY-LOCKER.
J
Johanne D.
Rating: 5 out of 5
following a purchase from 23/02/2025
Locker a little small for 4 suitcases as advertised, but we managed to get organized.
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jean P.
Rating: 5 out of 5
following a purchase from 28/02/2025
Great, we were able to fit 6 backpacks in 1 locker, between Gare d'Austerlitz and Notre Dame.
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Helin B.
Rating: 1 out of 5
following a purchase from 01/03/2025
Very expensive and much smaller lockers than advertised
Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER
D
dave W.
Rating: 5 out of 5
following a purchase from 01/03/2025
Excellent
V
Vanessa G.
Rating: 5 out of 5
following a purchase from 17/02/2025
Perfect! Very well located and very practical. Very clear explanations
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Alexandre D.
Rating: 5 out of 5
following a purchase from 15/02/2025
Very good service.
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Michela A.
Rating: 5 out of 5
following a purchase from 24/02/2025
Great location,fast and convenient service
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Mahammad M.
Rating: 5 out of 5
following a purchase from 28/02/2025
Everything was easy to understand and reliable
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Naelle W.
Rating: 5 out of 5
following a purchase from 28/02/2025
Nice, rather large locker (4 small suitcases) but still expensive
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