English 
V
Rating: 5 out of 5
Great location gir Galleries La Fayette.
Spacious locker. Easy to use.
Spacious locker. Easy to use.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
Easy to understand and book. Information was very clear.
V
Rating: 5 out of 5
Easy, clear and near.
V
Rating: 5 out of 5
Great location and smooth check-in.
V
Rating: 5 out of 5
Very easy and straight forward. In a great location to the Gard du Nord, less than a 5 minute walk. We dropped our cases in the morning, visited Monmarte, and collected them in the afternoon. The lockers are a good size and I could fit my suitcase, rucksack and coat inside one.
V
Rating: 3 out of 5
Site was ok although old
Response from CITY-LOCKER Paris
thank you for your feedback which allows us to evolve
V
Rating: 5 out of 5
excellent and convenient, definitely recommend
V
Rating: 5 out of 5
For me the best
V
Rating: 5 out of 5
Everything went very well. Trustworthy
V
Rating: 5 out of 5
Muito seguro, recomendo!
V
Rating: 5 out of 5
Great service
V
Rating: 3 out of 5
We were emailed a door code and it didn't work. We were in a rush and had to call the customer service line and wait for them to manually open the door which was frustrating
V
Rating: 5 out of 5
All fine, just had to write the code a couple of times, didn't accept it immediately (physical buttons/dials, one has to be pressing them hard)
V
Rating: 1 out of 5
The process of ordering a locker was very complex. So much so that I ended up paying for more than I had to because I originally booked for the wrong date. You should just be able to book a locker on site like most other locker programs in big cities. After a long international flight this process was exhausting for me.
Response from CITY-LOCKER Paris
Hello Thanks for your feedback Taking an order online takes less than 2 minutes if you follow the steps correctly without returning. This should not be seen as a constraint but just a time saver. You book while being in your transport to arrive and drop off directly. And if you have any questions, our hotline is available from 8 a.m. to 10 p.m. every day.
A
Rating: 5 out of 5
The site is easy to use and quickly accessible to find all the information you need to make a reservation.
Translated reviews
V
Rating: 3 out of 5
I payed in the wrong address and i hadn´t the chance to edit for the right one.
Response from CITY-LOCKER Paris
thank you for your message Andre Sanches We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Rating: 5 out of 5
Easy to use, secure lockers and keypad system, exactly what I was looking for during my stay in Paris
V
Rating: 5 out of 5
Easy to book and clearly identifiable.
V
Rating: 5 out of 5
We needed to drop off our luggage for several hours until we could check into our Airbnb. It was super easy and convenient. I would definitely use again.
V
Rating: 5 out of 5
Everything went perfect. Amazing service and with a exquisite client support that answered me extremely fast. Will use city locker everytime i need!
V
Rating: 5 out of 5
Had trouble getting in initially but customer support was fantastic. Used them two different days and would strongly recommend.
V
Rating: 5 out of 5
This facility worked great for the day I left my Airbnb.
V
Rating: 1 out of 5
No internet service at the city locker location, lots of problems accessing their system, finally we got the access codes, but again many tries to open the front door. We then deposited our luggage, and left their premise. Upon we tried to retrieve our luggage, first the front door would not open with our correct codes, even the Uber driver tried for us. Finally the front door opened, and we tried to open the locker. Same thing happened, the locker would not open with the correct code. It took something like 30 minutes to retrieve the luggage........what a nightmare dealing with this City Locker
Response from CITY-LOCKER Paris
hello. thank you for your message. I assure you tower is working properly and you yourself have been able to verify that tower is working because your uber driver was able to easily use the service... are we responsible if you did not succeed?? have you contacted our hotline which is available 7 days a week from 8 a.m. to 10 p.m. and who could help you open the door and locker remotely??? we weren't lucky enough to have you online it's because everything went well contrary to what you say .... the disaster scenario to harm is useless ... it was enough to contact the hotline if you really had a problem ....
V
Rating: 2 out of 5
Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.
V
Rating: 5 out of 5
Easy to use
V
Rating: 5 out of 5
VERY CONVENIENT FOR THOSE WHO WANT TO VISIT THE CITY WITHOUT LUGGAGE
V
Rating: 5 out of 5
Very good, great service. I would recommend.
A
Rating: 5 out of 5
Super system, secure and easy
Translated reviews
V
Rating: 5 out of 5
Easy access, great location, good conditions
V
Rating: 5 out of 5
Customer service was quick and responsive when I accidentally booked the wrong location. Really loved the locker system, easy to get in and out. I felt that my belongings were safe and secure.
V
Rating: 3 out of 5
15€ from 8:00 to 20:00 is too expensive
Response from CITY-LOCKER Paris
Hello Carlos, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases from 8:00 to 22:00 but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Rating: 5 out of 5
Extremely simple and easy to use. Code(s) received via Mail, entered at the door and the panel inside. Done!
V
Rating: 1 out of 5
The locker is broken and they can’t refund 15$ for me
Response from CITY-LOCKER Paris
Hello Thank you for your message which surprises us and does not reflect the truth As our teams told you, the locker works very well but you did not manage to use it (the other customers manage to open and close it without problem) However, as you recommended a locker, we had very exceptionally refunded the first locker... Hence our misunderstanding of your message which only aims to harm our reputation
V
Rating: 5 out of 5
Ease to use
V
Rating: 5 out of 5
Very practical, easy and affordable!
V
Rating: 5 out of 5
It was an easy find everything went smoothly
V
Rating: 5 out of 5
Very convenient and close to both Gare de l'Est and Gare de Nord
V
Rating: 5 out of 5
Really helpful service, easy to book
V
Rating: 5 out of 5
Super
V
Rating: 5 out of 5
It’s a very convenient and safe, albeit expensive service