English 
V
Rating: 5 out of 5
So easy to use - book online - get the codes by email - open the door and put the bag in the locker. A great service.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
nice . close to the stations. the lockers are large.
A
Rating: 3 out of 5
Not very secure.
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We would like to reassure you that the system is completely secure. You can only enter the premises if you have a reservation. Codes are personal and change every day. No one can have the same code. What's more, all our sites are under alarm and video surveillance. Security is very important to us.
V
Rating: 5 out of 5
Easy to find and clear instructions for use. We had a great day NOT worrying about or walking around with our luggage!
A
Rating: 5 out of 5
Everything was okey! Good service
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V
Rating: 5 out of 5
Very comfortable solution to luggage keeping. The instructions were clear. We came back to the lockers several times during the day.
V
Rating: 5 out of 5
Great service! Recommended. Good location, near the train station to CDG Airport and Metro (Saint Michele-Notre Dame).
V
Rating: 5 out of 5
Great service! Quick and very seamless online booking
V
Rating: 5 out of 5
Easy in use.
V
Rating: 5 out of 5
The location was great for Chatelet and the locker was more than big enough for our 3 carry-on suitcases and would have fit larger suitcases if we needed. We had an issue accessing the lock up with our code but were able to text to get it sorted as soon as possible so there was no major delay.
A
Rating: 5 out of 5
Perfect from a logistical point of view, but a little expensive compared to SNCF station lockers.
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V
Rating: 5 out of 5
Convenient and easy to use!
V
Rating: 5 out of 5
Ottimo, facile e veloce! Lo riutilizzerò!
V
Rating: 5 out of 5
Simple and easy to use. An exceptional good help to any traveler.
V
Rating: 5 out of 5
Excellent!
A
Rating: 5 out of 5
The site is very easy and intuitive to use, well maintained and the map with the city lockers is really great!
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A
Rating: 5 out of 5
It was so easy and such a relief as it meant we had a whole day without bags. Great idea!
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V
Rating: 5 out of 5
Easy to book. Excellent service.
A
Rating: 5 out of 5
Very good and practical
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A
Rating: 5 out of 5
Simply perfect ️
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Response from CITY-LOCKER Paris
Hello Claudia Thank you for your review and for using our service. We hope to have the pleasure of seeing you again during your next stay in Paris.
V
Rating: 5 out of 5
Really easy to use and great not lugging stuff around paris. You get texted a code to your phone and it’s very near the station.
A
Rating: 2 out of 5
problems getting the lockers open
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Response from CITY-LOCKER Paris
Hello and thank you for your feedback. We remind you that a hotline is at your disposal from 8am to 10pm every day. They can help you open your lockers
V
Rating: 1 out of 5
Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!
Response from CITY-LOCKER Paris
thank you for your comment which corresponds perfectly to your friend's defamation campaign. we sent the codes by sms and by email as soon as you called ... just you were 3, ordered 3 lockers and you only needed 2 of them, d or it was a defamation campaign which can be punished by law. .... we let the customers judge with the many positive opinions ....
V
Rating: 1 out of 5
They made us book more lockers than we needed and refused to refund the one's we didn't need
Response from CITY-LOCKER Paris
Hello, thank you for your feedback. We do not understand your remark since the order is made by you directly on our website, we do not intervene at any time in the order ... When you take your order, you have all the information on the addresses, the size lockers the dates available and we ask you how many lockers you want to reserve. You do not meet anyone from the company at any time in the ordering process so we do not understand this comment
V
Rating: 3 out of 5
Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!
Response from CITY-LOCKER Paris
Hello and thank you for your feedback. As soon as you contacted us, we checked and texted you the codes within 5 min. You tell us that the service is not easy to use, we are sorry that you did not see the posters above the external keyboard to tell you how to type your code on the keyboard, then the poster above of the keypad inside to open your locker, without forgetting the poster indicating the telephone number of the hotline which is also located just below the keypad. All posters are of course in French and English. We also remind you that everything is clearly indicated in the email you receive with the codes. We note your reflection on the improvement of the service we will install posters with drawings to explain how to type its code on the keyboard.
V
Rating: 5 out of 5
Easy to use, quick to book. Very nice. Should be all over
A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Ok ok
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V
Rating: 1 out of 5
Unfortunately this company seems unable to offer a professional service-level.
V
Rating: 5 out of 5
Easy to manage, very suitable solution if you travel with your backpack f.e.
V
Rating: 5 out of 5
I was able to reserve and pay for a locker one day in advance and had no issues with the booking. Very simple and easy!
A
Rating: 5 out of 5
very well
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V
Rating: 5 out of 5
Secure and easy to use
V
Rating: 1 out of 5
The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.
Response from CITY-LOCKER Paris
Hello, thank you for your feedback which does not reflect the experience you had. I will remind you how your experience went. You called the Hotline at 10.58 a.m. and you received a text message which you answered. You informed us that you were unable to close your locker, we checked and you opened the locker twice... you informed us that you had reserved a 2nd locker, we sent a technician on site who found that the locker was fully operational since it was closed when he arrived. Our hotline has answered you and informed you of the situation. we are not responsible for the fact that you order a 2nd locker before our hotline manages your file and even before having contacted us.
A
Rating: 3 out of 5
Medium
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A
Rating: 5 out of 5
Ultra convenient service, easy to access and simple to book!
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A
Rating: 5 out of 5
It's all very simple, from using the quote to using the instructions themselves.
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A
Rating: 5 out of 5
Very good
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A
Rating: 1 out of 5
Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against
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Response from CITY-LOCKER Paris
Hello Thank you for your review which in no way reflects your experience, you forgot to specify that you booked on our St Germain address and that you showed up at 15H47 at our Chatelet les Halles address, at 15H53, you contacted us to inform us that of the situation and did not give us time to make the change to your order that you had already placed an order while we send you your codes .... You're in a hurry, we understand, but give us time to check availability and make the change... Less than 5 minutes to check availability and make the change. I remind you that it was you who chose the address you wanted when you placed the order.....
A
Rating: 5 out of 5
Excellent
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