English 
A
Rating: 5 out of 5
No complaints. The service matches the offer.
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2, 3 and 5 stars
Reset filtersV
Rating: 5 out of 5
Easy to use.. very good!
V
Rating: 5 out of 5
Great service and great location. Reasonable rate.
A
Rating: 5 out of 5
Very useful!
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V
Rating: 5 out of 5
Very convenient and easy to use
A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Very practical, simple and effective!
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V
Rating: 2 out of 5
Expensive
Response from CITY-LOCKER Paris
Hello, the price is per day for a locker. You can put 3 cabin suitcases per locker which makes us the cheapest rate in Paris for a piece of luggage.
A
Rating: 5 out of 5
Very well organized, simple route
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A
Rating: 5 out of 5
Easy to place orders on the site. Online payment and immediate confirmation by SMS and e-mail.
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V
Rating: 5 out of 5
Somehow we lost the codes to our locker. City Locker responded to our email within minutes and resent our code.
A
Rating: 5 out of 5
I booked the day before for the next day and managed to find 2 free lockers.
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A
Rating: 5 out of 5
Super
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V
Rating: 5 out of 5
Perfect
A
Rating: 5 out of 5
Easy practical secure
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V
Rating: 5 out of 5
need more flexible rates for less hours
A
Rating: 5 out of 5
Well located, safe, efficient! This locker near the Eiffel Tower enabled us to spend a pleasant last day in the 7th arrondissement before catching our train at the Gare de Lyon.
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A
Rating: 5 out of 5
Ergonomic booking site except that I couldn't select a time slot. So I paid for a whole day even though I only checked in my luggage for 1 hour. Suggestion: add a search engine to select the nearest locker to your destination.
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Response from CITY-LOCKER Paris
Thank you for your feedback, the reservation is made for the day, that's why you can not choose a time. Concerning the location you choose first the address where you want to go before starting the reservation.
V
Rating: 5 out of 5
Making a reservation for the day was simple and straightforward. I received a code for the locker immediately via text message.
V
Rating: 5 out of 5
Very very good
V
Rating: 1 out of 5
We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.
Response from CITY-LOCKER Paris
Hello, there was a technical incident during your visit following a bad code and we apologize for it. The hotline replied to you by message to which you did not reply. Our sales department not being present on Sunday they answered you by email and made the refund and made you a commercial gesture. The paypal fees are borne by the seller, you have no fees on your payment .... we have reimbursed you today. Your note and your comment are not only intended to denigrate the service, you do not leave the right to a technical problem knowing that you have not either responded to the text message from our hotline to help you.
V
Rating: 5 out of 5
Easy to order online
A
Rating: 5 out of 5
Internet booking. Code received by SMS - perfect - no problem accessing our locker.
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V
Rating: 5 out of 5
I felt all my stuff was safely stored during the day I had to spend all around Paris. Great service!
V
Rating: 5 out of 5
With a Eurostar due to leave Paris at 2pm, we wanted to spend the morning in Versailles but didn't want to cart our luggage there and back. After a quick Google search, we found citylocker within a 10minute walk from where we were staying. I paid online and had a text within seconds with the details or the address and the codes for the locker. The address was not as it seemed on the map on the website, and was actually further from our place than expected, but it wasn't too much of an issue. We got there, got in easily and set our stuff in the large lockers. These really are big enough for several bags, but be warned if you get a top row (you cannot specify) - you could struggle to life heavy bags up there. It was perfect for what we needed, though, and I would definitely use again if I was in need!
V
Rating: 5 out of 5
Utilizamos éste servicio mis amigas y yo el día que llegamos a París porque el check-in del hotel era tarde y quedamos súper contentas, tanto que volvimos a utilizarlo el día que marchabamos para aprovechar aún más de la ciudad de París sin tener que arrastrar la maleta por todos lados.
La capacidad de una cabina es bastante grande, nos entraron 3 maletas de cabina y una mochila. Asique el precio del taquillero a repartir entre 3 merece totalmente la pena.
Recomendable al 100%
La capacidad de una cabina es bastante grande, nos entraron 3 maletas de cabina y una mochila. Asique el precio del taquillero a repartir entre 3 merece totalmente la pena.
Recomendable al 100%
V
Rating: 5 out of 5
Very easy to use! Would 100% use again
V
Rating: 5 out of 5
Would recommend
V
Rating: 5 out of 5
The online reservation worked without any problems. The lockers are very easy to use and the location is great. The bus station to the airport is also nearby. I would rent a locker there again at any time.
A
Rating: 5 out of 5
Simple and practical 5-minute walk from St Lazare station
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V
Rating: 5 out of 5
Service worked very well. It was easy to open the lockers with the received code and I was able to store my luggage with no problems.
V
Rating: 5 out of 5
Simple and smooth process - would recommend
A
Rating: 5 out of 5
Conveniently located, easy to find.
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V
Rating: 5 out of 5
good service.
V
Rating: 5 out of 5
it was so easy and comfortable
A
Rating: 5 out of 5
Fast, clear booking
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V
Rating: 5 out of 5
Worked perfectly
V
Rating: 5 out of 5
The website was very easy to use and once we arrived at the destination, everything was very clear, door code then locker code.
A
Rating: 5 out of 5
Very efficient and great after-sales service. Many thanks again :)
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V
Rating: 5 out of 5
Easy to use