CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Thank you for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations; more details would help us improve the quality of our service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/02/2023
The locker wouldnt open with the code, so we couldnt use the service. There were 4 other people waiting inside who aklso couldnt access their locker. One guy was o0n the phone to the help line phone nummber, but there was nobody picking up the phone to help
Response from CITY-LOCKER Paris
Sorry you have had a problem in using our service. No problem has been reported by you or other people that day and we have check in our system and it reports that the locker has been open at 12:50:56 the 1rst time and 12:51:15 the second time May be you just do not pull the door? Further more no message has been left on our hotline mentioning any problem. When you call the hotline it asks you in 3 languages to leave a message in case of emergency so that we can call you back. Could it be you have not called the right number? And finally we have check the phone number given by you and didn't find any call; have you used another tel number? Please get in touch with our custumer's service so that we can face this problem and of course refund you if we considered it is a technical problem
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 21/02/2023
Locker didn't close properly after I revisited to retrieve something. I called the emergency line 5 times: nobody answered.
Response from CITY-LOCKER Paris
Joshua Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message; didn't you received them? We are really sorry you have had problem in using our service and will be very happy to offer you a free storage next time you come to visit Paris.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/02/2023
The buttons to type in the code do not work properly. I had to reenter the code 5-6 times for it to work, and this had already been the case when I used it in October 2022.
Also a large spanish family (15+) entered the citylocker so we had to wait more than 15 minutes because they would not move...
Other than that nothing to say, simple and efficace...would use again
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 07/02/2023
There should be much clearer instructions especially regarding more than one locker, and there is no easy way to contact customer service in english. The locker was large ebough to fit in a large suitcase and after understanding how it works with multiple lockers worked just fine
Response from CITY-LOCKER Paris
Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can feet but it is difficult for us to give an advise as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once agin thank you for using city locker and we will work on getting your 5 stars next time.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/02/2023
Le système fonctionne bien mais est très cher
Response from CITY-LOCKER Paris
Hello Vincent, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/01/2023
Too expensive for what it is. No possibility to choose a few hours so obliged to pay 15 euro.
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Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 24/01/2023
The code is very obvious, so I worry people could guess any code’s locker and steal what’s inside.
Response from CITY-LOCKER Paris
Hello Romane, Thank you for your opinion, Regarding the code for the lockers, please notice that every customer has an individual code and for the several days booking, the code for each person changes everyday. Your luggages safety is our priority. CityLocker's Team wishes you a great day and hope to see you again in one of our storages.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 23/01/2023
I could not believe that my locker password was same as the main door password. Are you fking kidding me?
Response from CITY-LOCKER Paris
Hello Hong, Thank you for opinion, the locker code and the door code are not exactly the same, you have two more numbers and one additional # for the locker code, they are personal for each person and are changing everyday. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/12/2022
I mistakenly booked for 25th January instead of 25th February and asked Support whether the booking could be changed but have had no reply. I have now made a separate booking for 25th February and have asked Support whether I may have a refund for the January booking. I have had no reply whatsoever and am very disappointed.
Response from CITY-LOCKER Paris
Hello Alan, Sorry for the late answer, we are actually making the refund for your January 25th booking, you will receive it very soon. We hope to see you again in one of our storages very soon, have a great day !
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/01/2023
It Was fine but expensive
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2023
La Porte n'on n'est pas ouvert. I couldn't open the door, there was a couple of people with the same problem. Than somebody call the assistance and after a half hour they opened the door
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Response from CITY-LOCKER Paris
Hello, Thank you for your opinion, we are sorry that you did not enjoy your visit at CityLocker. However, after checking, we see that your locker has been open one minute after you made your reservation so we don't understand how this could had happened. The CityLocker's Team wish you a great day !
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Very practical and easy to use (codes and instructions sent by message). However, a large hold suitcase + a cabin suitcase have a lot of trouble fitting into a single locker. We had to open the small suitcase to slide it open on one side. What's more, I find the prices far too high for one day. (15€)
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Response from CITY-LOCKER Paris
Hello Axelle, Thank you for your opinion and for visiting our locker. However, our lockers can accommodate up to 3 pieces of cabin luggage (IATA standards), so the total size of your two pieces of luggage exceeded the storage capacity of one locker. Furthermore, the prices of our lockers can be consulted on the website before booking, and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 14/01/2023
Wrong information on pricing and it is way too expensive. In the website it says that it is 2€ daily, based on that I went to the place and found out that I have to pay 15€ instead. I feel tricked. And 15€ is too much.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days (also written on the website) We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 19/12/2022
Misinformation regarding the amount of luggage able to fit in locker resulted in us having to purchase a second locker upon arriving. This was further challenged by the fact that no cell reception is able to be accessed in the shop leaving me standing outside in rain trying to purchase locker online. Upon acquiring a second locker it was revealed that our designated locker was faulty and did not properly close. I then proceeded to contact helpline whilst standing outside in rain again only to find the helpline is only in french. Would give zero stars if I could!
Response from CITY-LOCKER Paris
Hello, Thank you for your opinion, Regarding our locker's size, you can fit 4 cabin luggage according to the IATA standard or one large suitcase. Furthermore, you could have reach our hotline (which is available in French, Enligsh and Spanish) and we would have changed your defaulting locker. CityLocker's team wish you a great day !
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 31/12/2022
Io ed i miei abbiamo prenotato e pagato 6 cassette e non ne abbiamo utilizzata neanche una in quanto non si aprivano
Abbiamo atteso più di un'ora, tra tentativi e arrivo del tecnico ma in alcune prove si aprivano, subito dopo, riprovando no.
Probabilmente c'era un guasto tecnico.
Alla fine ce ne siamo andati nel timore che al ritorno avremmo perso troppo tempo nel riaprirle.
Pessima esperienza, inoltre abbiamo fatto presente la problematica via chat, ma non siamo stati neanche risarciti
Response from CITY-LOCKER Paris
Hello Bianca, Thank you for your opinion, We are sorry you had troubles during your visit, in case of any problems do not hesitate to call the hotline. As soon as we were informed, one of our members came to solved the issue. After checking, we have refunded you on an exceptional and commercial basis. CityLocker's team wish you a great day !
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2023
That same day, I mistakenly made a reservation for the lockers at the train stations and near the Eiffel Tower. I immediately emailed to try to cancel the order. I received no reply to my request. Otherwise, the service is very practical. However, we didn't manage to enter ( first code didn't work. Fortunately, at both baggage drop-off and baggage claim, customers let us in and we were able to use the code to open the locker. As I said earlier, this is the Eifel Tower locker. OLIVIER
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Response from CITY-LOCKER Paris
Hello Olivier, Thank you for leaving your opinion after your visit to our facilities. However, we can't find any requests for refunds by e-mail, nor calls to our hotline. Could you please send us the e-mail to [email protected]? The CityLocker team wishes you a pleasant day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2022
A nuestra llegada a París fue bastante bien, aunque uno de los códigos no entraba bien. Pero el día que reservamos para la salida, nos encontramos una de las taquillas ocupada con otra maleta. Cuando al fin pudimos contactar con la empresa, Jeremy nos atendió muy bien a través de SMS, y pudimos colocar nuestro equipaje en otra taquilla que debió abrir él a distancia, pues el código que nos proporcionó tampoco funcionaba.
Deberían mejorar el sistema de apertura de las taquillas, pues la situación nos provocó una perdida de tiempo importante y el consiguiente nerviosismo. Aún así, Jeremy nos atendió eficazmente.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2022
We wanted to book for 3 hours
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2022
Not happy paid for 4 lockers however when I went one was being used and was full of someone’s cases.
This is very unsafe as items could be stolen. And I have not been refunded either
Response from CITY-LOCKER Paris
Hello Narhisa, Thank you for your opinion, we are sorry that you had troubles during your visit. However, after checking, you only used one locker among the four that you booked and never called the hotline to get a refund, we could have helped you with your problem. We wish you a great day from the City Locker's Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2022
poor communication on payment (it's not clear on the website that payment is exclusively online)
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Response from CITY-LOCKER Paris
Hello Julie, Thank you for your opinion. We're sorry you didn't understand the payment method. As our stores are fully automated, payment is only possible online. We make this clear in the FAQ on our website, and our payment methods are specified at the bottom of the home page. We hope to see you soon in one of our CityLocker spaces!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/12/2022
It says 2 Euros on the website it did cost us 15 euro per bag. just put the upfront price
Response from CITY-LOCKER Paris
Hello Theo, Thank you for sharing your opinion, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 13/12/2022
Support never responded. So I would give them a very poor review for bad customer service
Response from CITY-LOCKER Paris
thank you for your message. you have contacted our hotline available every day from 8 a.m. to 10 p.m. when you call you automatically receive a text message which must be answered .... you have not answered the text message so it is difficult for our teams to answer you ...
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/12/2022
Before booking the lockers I talked to customer support. I told them we had 4 carry ons and 4 backpacks. They suggested we book 4 lockers. We only needed two. I asked for a refund. I have reached out to them several times without any response. I am not happy with the service.
Response from CITY-LOCKER Paris
Hello, Thank you for using our lockers, we are sorry that you had troubles during your visit. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. Regarding the refund, as indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable or refundable, only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 20/12/2022
The lockers are full of dirt. They should be cleaned daily. The size of the locker could be better specified before purchase. In our case, we paid for 2 lockers to put 3 suitcases in and then we saw that
everything would have fit perfectly in one locker.
Impossible to request a refund.
Response from CITY-LOCKER Paris
Hi Aitor, We are truly sorry for the troubles you had during your visit at CityLocker. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2022
it has become very/too expensive!
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Response from CITY-LOCKER Paris
Hello Annie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 22/12/2022
Bad cleaning. Too much money.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion. We are sorry if the shop’s situation has disappointed you. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. Regarding the prices of our lockers, they can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. We are wishing you an excellent day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/12/2022
Door lock from street worked after few attempts.
Response from CITY-LOCKER Paris
Hello Krystof, thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m., everyday to help you and answer your questions in case of any problems. Citylocker's team wish you a great day !
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 08/12/2022
The lock of the main door didn t work with my code
Response from CITY-LOCKER Paris
Hello Carlos, thank you for your message. After checking, we saw that you didn't put the right code when you try the enter at first before you could access to the premise with someone else. In case of any problems, our hotline is reachable 7/7 from 8am to 10pm. We wish you a great day from the City Locker's Team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
Good idea and practical. The code on the door is the same code as for the lockers. Only one number needs to be added. I find this very insecure. A woman stood constantly at the code field. At first we thought she was looking for her own code because she was constantly doing something on her cell phone. Unfortunately, we were too careless at first and entered the code in front of the woman. Then she just squeezed through the door and was then in the room. She just stood at the code field the whole time and waited for us to enter our code and our luggage. So beware of scammers! The situation was too unsafe for us and unfortunately we couldn't use the locker. Waste of money.
Response from CITY-LOCKER Paris
Hi Sophia, thank you for using our lockers and we are really sorry that you had a bad experience. However, our hotline is reachable in case of any problems and we could have helped you with this situation. Furthermore, although we understand the embarrassment of your situation, we can’t be held in charge of people’s behaviors. We wish you a great day from all City-Locker’s team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2022
Impossible to modify or cancel a locker reservation. This penalizes not only the customer, but also future customers who could have benefited from the locker! This is nonsense and outdated business practice.
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Response from CITY-LOCKER Paris
Hello As indicated in the General Terms and Conditions of Sale (which you validated when you placed your order) and in accordance with the provisions of article L. 221-28-12° of the French Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2022
I had a setback that forced me to cancel my order and I asked for a full or partial refund. This was refused.
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Response from CITY-LOCKER Paris
Hello As indicated in the General Terms and Conditions of Sale and in accordance with the provisions of article L. 221-28-12° of the French Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/11/2022
Quite cumbersome process when you are in a hurry.
Response from CITY-LOCKER Paris
Hello thank you for your message We don't understand what you call cumbersome process the reservation is made online in less than 2 min (and you can do it in advance) and when you arrive on site you just have to enter the code at the door to open it then the code of your locker to open it. 'open. while respecting the code indicated so there is nothing complicated
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 23/10/2022
Flight change problem, I was unable to use the loker and I did not have the opportunity to get my money back. In 2022 this trade policy is not eligible.
Response from CITY-LOCKER Paris
Hello Thank your for your message, As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 14/11/2022
I would have given 5 stars but I had to put five times the combination to unlock the locker because it did not open.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 02/11/2022
Useful and easy to book. However, the building entry system is badly designed and hard to use - myself and another customer I met there both wasted 10-15 mins trying to get the door open. Locker doors worked well.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion, in the event of any problem, you can join us directly on our hotline : +33 1 44 59 84 04 or by e-mail at : [email protected], we will answer you as soon as possible. We hope to see you again in one of our storages very soon ! Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2022
Very practical locker. It's just a shame that, by default, the site where you place your order offers to rent 2 lockers... As a result, if you read too quickly, you rent 2 lockers instead of just one. I bet this happens a lot, and it's not very honest!
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Response from CITY-LOCKER Paris
Hello Thank you for your feedback We are very surprised by your feedback. At NO time do we impose the number of lockers rented, it is up to you to choose the address, dates and number of lockers before validating and by default the number of lockers is on 1. You must have done the search for the rental of 2 lockers and your browsing history has retained this number as I can guarantee and you can do the test on different computer, tablet or phone.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/11/2022
Way to expensive! I had to leave my bag there because they wouldn’t let me in at the Opera, and 12€ for over one hour? Excesive, they should have an hourly rate, too!
Response from CITY-LOCKER Paris
Hello daniela, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 31/10/2022
Terrible experience. The locker was broken, actually sign-posted as broken, and customer support did not answer when we called. We rented from UseBounce instead, which was great, and Citylocker refused to provide a refund. Avoid.
Response from CITY-LOCKER Paris
Hello When you call the hotline, you receive a text message, just answer it. Just answer it to get help from the hotline otherwise we don't know your question In addition, after verification, it turns out that the locker works very well and has no information note indicating that it is defective... it was checked on October 28 and it was perfectly functional in summer since he served on the 29th the 30th November 1st .... You just have to talk about the deposit that tells you how the locker closes .... I also notice contrary to what you say that the very exceptional reimbursement has already been made. Your message therefore does not reflect the truth and only serves to harm you and oddly our competitor (one could believe that you work for them)
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 30/10/2022
The entry code of the front door did not work. After 15 scary minutes and many times entering the code again and again the door opened.
Response from CITY-LOCKER Paris
thank you for your message DJC We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
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