English 
V
Rating: 3 out of 5
It was easy and fast, in my opinion a bit expensive, but a place to leave your bags if you have no other options.
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2 and 3 stars
Reset filtersV
Rating: 2 out of 5
Lockers should be in two sizes with two prices. Too expensive. Too high to put heavy bags in (for a woman). Promote WiFi. No cell reception.
Response from CITY-LOCKER Paris
thank you for your message Mary We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Rating: 1 out of 5
Als ich das Gepäck um 18 Uhr abholen wollte ging der Locker nicht auf. Bei der angegebenen Telefonnummer hörte man ein Tonband. Einfach stressig
Response from CITY-LOCKER Paris
thank you for your message Gabriele We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Rating: 3 out of 5
Locker was safe due to double key protection (one at the door and one for the locker)
Price was too much (it costs 15 €) per day
Price was too much (it costs 15 €) per day
A
Rating: 1 out of 5
Priceless
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Response from CITY-LOCKER Paris
Hi Valérie, On the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
V
Rating: 2 out of 5
The door lock wasn't opening with the code I got on my phone, had to contact them to open the door for me. It was such a mess both when I went there to put my stuff and came back to take them. They should improve their door lock. Otherwise everything was fine.
Response from CITY-LOCKER Paris
Thanks for your feedback and using our service; The keypad will be changed so that dialing the code will be easier.
V
Rating: 3 out of 5
The code system worked perfectly, but a bit pricy in my opinion. Also I struggled slightly to find the location from Gar d'lest, had to go up a steep pair of stairs with my luggage to reach the street level. Maybe I just took an anwkard route. Also a bit of a walk from Gar'D nord to pick up.
Response from CITY-LOCKER Paris
Thanks for your feedback. The locker can feet up to 3 luggage so that it make 5 euros per day/locker = best price in town for a secured luggage storage :) The google link you have on your booking confirmation helps you find the location.
A
Rating: 2 out of 5
PROHIBITIVE price for 3 hours Hourly rental ?
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Response from CITY-LOCKER Paris
Hello Arnaud, On the site it says From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (from 8:00 to 22:00) depending on the date and location. A locker can hold up to 3 suitcases. For multi-day bookings, prices are on a sliding scale. Certain days benefit from special offers, down to €2/day.
V
Rating: 3 out of 5
We had to climb the stairs from East Station. It was very hard for us.
Response from CITY-LOCKER Paris
hello thank you for your message we would like to point out that the stairs are not in Citylocker, nor in front... This is the route you took to get to Citylocker and there's not much we can do about it.
V
Rating: 3 out of 5
Too expensive. Close to the station and big lockers.
Response from CITY-LOCKER Paris
Hello Emma, On the site it is written From 2€, you have access to information on the site The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location. For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 3 out of 5
Good way to store luggage. Lockers are quite large. We reserved three lockers because we had 6 suitcases and, in the end, we only used 2 lockers.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
There is no possibility to cancel or modify the reservation once you have paid.
That is not right.
Response from CITY-LOCKER Paris
Hello and thank you for your message We remind you that when ordering you have all the information clearly explained. The size of the lockers is clearly marked: "85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag." In addition As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.
V
Rating: 3 out of 5
Door code didn't work, luckily someone was able to let us in.
Response from CITY-LOCKER Paris
hello and thank you for your message the door worked very well, more than another customer was able to enter. just do the right code slowly ;) the main thing was that you could easily revuper your luggage
V
Rating: 2 out of 5
We just wanted to leave one suitcase for 2 hours and we had to pay for the whole day... :( 15 euros..... As there was no one to talk to on the phone or in the place...
Won't do it this way again
Won't do it this way again
Response from CITY-LOCKER Paris
Hello Thank you for your message, from the beginning it is listed the price for the rental of a locker and it is specified that it is the price per day. You validated your order yourself without anyone forcing you. our customer service is available from 8 a.m. to 10 p.m. every day. You receive an automatic sms as soon as you call us, just answer it
V
Rating: 1 out of 5
Bad customer service
Response from CITY-LOCKER Paris
Hello You contacted us following your cancellation of your trip to Paris. As we have told you, we are not responsible for the cancellation of your trip and our general conditions of sale are clear on this subject and you validated them when you made your reservation. As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement. We offered you a credit note that you declined.
V
Rating: 1 out of 5
Horrible experience
Response from CITY-LOCKER Paris
Hello Thanks for your message You contacted us following your cancellation of your trip to Paris. As we have told you, we are not responsible for the cancellation of your trip and our general conditions of sale are clear on this subject and you validated them when you made your reservation. As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement. We offered you a credit note that you declined.
A
Rating: 3 out of 5
Service in line with expectations, but the absence of progressive rates according to duration is the main reason for dissatisfaction.
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V
Rating: 3 out of 5
Simple solution to luggage storage. Getting lockers to open was tricky and took repeated attempts on each both when storing and retrieving. One locker never would open
Response from CITY-LOCKER Paris
thank you for your message We would like to remind you that our hotline is available from 8 a.m. to 10 p.m. every day to help you and answer your questions.
V
Rating: 1 out of 5
I paid for 3 luggages but I got only 2 lockers and still haven't received my money back.
Response from CITY-LOCKER Paris
Thank you fore your message and this notation Have you Check your spam before ? Because You have the refund… it s not à very good message because your have your refund … check your spam is better …. I resend thé message of your refund ….
A
Rating: 3 out of 5
The quality of the lockers is very low. They are not safe at all. The door of one of the lockers had been broken in order to take the contents out. Since the doors are made of some sort of plywood it was not difficult to break it.
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Response from CITY-LOCKER Paris
Hello First of all thank you for your message. No need to write a Hollywood scenario about the missing locker door, we assure you there was no intrusion and break-in but simply a door that is being repaired because a customer broke the lock with his suitcase... We assure you the lockers are very solid with 9 years of existence, there have never been any thefts. we remind you that all our premises are under alarm and video surveillance 24/24
V
Rating: 1 out of 5
Had to cancel the day before arriving, e-mail looked like the only way to contact & they never replied. So I burned 20 euros for nothing
Response from CITY-LOCKER Paris
hello please check your spam our customer service responds to all emails within 48 hours maximum. the prices that we indicate do not correspond to our prices we remind you that our hotline is available from 8 a.m. to 10 p.m. 7 days a week
V
Rating: 1 out of 5
The marketing online leads you to believe the service is cheaper than it actually is. It’s quite expensive and the locker is WAY to small! This service costed me more hassle then help. Will not use again.
Response from CITY-LOCKER Paris
Hello Osei, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 3 out of 5
Locker are not big enough, a bit surprising that a service like that close at 22h00
Response from CITY-LOCKER Paris
Hello Benjamin, The locker size can feet up to 3 lugagges depending on you our the lugagges and close at 10PM for security reasons. You can find all those information on our website. Thanks for using our service
V
Rating: 2 out of 5
I had no problems making the reservation, but when I needed they to help me bc my locker had problems, the guy who attended the call was really really rude and had me waiting around half hour for a code.
Response from CITY-LOCKER Paris
Hello thank you for your message. We would like to clarify: you contacted the hotline because you could not enter your code to open your locker, it did not last 30 min as you indicate but much less because you stayed 3 min in the room. so our customer service helped you quickly as a reminder, our hotline is available from 8 a.m. to 10 p.m. 7 days a week
V
Rating: 3 out of 5
Not bad. Keypad is a bit temperamental - had to try unlock codes a few times
Lockers are slightly too small to comfortably fit a standard large check in suitcase. The suitcase fits (on an angle), but does not allow for much else to fit, or certainly not a second suitcase. If you have a large check in suitcase and other baggage, suggest booking two lockers
Lockers are slightly too small to comfortably fit a standard large check in suitcase. The suitcase fits (on an angle), but does not allow for much else to fit, or certainly not a second suitcase. If you have a large check in suitcase and other baggage, suggest booking two lockers
Response from CITY-LOCKER Paris
Hello thank you for your message Here are the elements concerning the size of the locker as it appears on the site and which allows you to know what you can put in the locker. The size of our lockers is 85*61*48cm, which allows you to leave up to 3 bags or 3 cabin suitcases or a large suitcase and a small bag.
V
Rating: 2 out of 5
Ordering was very easy and straight forward.
Location is quite rocked down and needs renovation.
No warning of stairs from gare de l‘est which is highly annoying
Location is quite rocked down and needs renovation.
No warning of stairs from gare de l‘est which is highly annoying
Response from CITY-LOCKER Paris
Thank you for your message. we would like to reassure the customers who will read your message, the room is on the ground floor in the street, there are no stairs to access the room and the lockers. The photos of the location are available to everyone and prove it.
V
Rating: 2 out of 5
The wifi doesn't work which is important as an international traveler. The lockers are expensive and smaller than described
A
Rating: 3 out of 5
Very practical, only hitch: it's not clear whether you have to check out when you take your things out of the locker or whether the reservation runs out automatically at the end of the day. Perhaps there should be a check-out process?
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A
Rating: 3 out of 5
The codes only work one time out of three, I thought I'd never have access to my locker, the price is really high for what it is and the locker codes aren't very secure, apart from that, everything remains functional so usable.
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V
Rating: 2 out of 5
Over priced, you need a short term reasonably priced option. I would not use again.
Response from CITY-LOCKER Paris
Hello , On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 3 out of 5
All went fine but that it closes at 10 pm is strange, and not really normal, we had to rush to make it in time to our luggage. Also, a deposit at the train station is much cheaper (about 3 times, with choice of locker size), and seems safer and more conveninet (with no time limit and a person present).
V
Rating: 3 out of 5
It said 2 euro/bag/day. I drove all the way there to discover it was 10 euro/bag/day
V
Rating: 1 out of 5
I hate that you have to supply your email. It should be that you put money in the machine and you have access to the locker. Second the machine gave me access to a locker that was already used. I had to get a third locker just to put our stuff.
V
Rating: 3 out of 5
I found it overpriced.
Response from CITY-LOCKER Paris
Hello, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 3 out of 5
Good
A
Rating: 3 out of 5
Service very good but technology lets you down
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A
Rating: 3 out of 5
In the end, it's not 2euros but 15 euros. So once you get there with your suitcase, there's no turning back.
The system isn't very clear, and I spent 10 minutes trying to figure out how to get in, the digicode not working, etc.
Translated reviews
The system isn't very clear, and I spent 10 minutes trying to figure out how to get in, the digicode not working, etc.
Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
V
Rating: 2 out of 5
Once order, it can't cancel or change the order date or locker position. It's not conveniant for our trip.
A
Rating: 3 out of 5
Fine, but it's expensive all the same (€15 a day, even though it was marked €2 at the start on the website). What's more, they make it look like it's open 24 hours a day, but it closes at 10 pm. And the codes take a long time to type in to access the lockers, not to mention being impractical. It took me 10 minutes to open my locker because I apparently typed in the code wrong, and there's no clear way of knowing whether I've made a mistake, when to start typing in my code again, and so on. In short, I have mixed feelings.
Translated reviews
Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. Certain days benefit from special offers, down to €2/day. Codes are entered using the full code sent, and slowly so as not to forget any digits.
A
Rating: 3 out of 5
standard rack size at a prohibitive price
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Response from CITY-LOCKER Paris
Hello, on the site it says From 2€, you have access to the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
A
Rating: 1 out of 5
Lost my access codes, and nobody on the phone to answer me. Taken by time because we had an appointment, we had to pay again to rent new lockers...
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Response from CITY-LOCKER Paris
Thank you for your message. Your codes were sent to you on the day of your order (May 5). Our hotline is open from 8 a.m. to 10 p.m. every day. When you call, you'll automatically receive a text message that you'll need to reply to in order to get a return ;) Please contact our customer service directly