Customer reviews of CITY-LOCKER Paris

We start at €2 and end up paying €12 to leave a bag for 1 hour. Lame.

I had to cancel my trip with my children because of CIVID, of course it was my son who was positive. But what can I do, go on my own... no Of course you offered me a credit note but I don't have a definite date. You're really not accommodating. I don't know if I'll call you again.

Due to unforeseen circumstances, I wanted to cancel my reservation but this was not possible and customer service made no effort and categorically refused...

Not very secure.

problems getting the lockers open

Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!

They made us book more lockers than we needed and refused to refund the one's we didn't need

Good location and it's good to have this service overall. HOWEVER: (1) Technical issues: out of 3 lockers we paid for, 2 did not send the code to open the lockers. We had to figure out how to contact CITY LOCKER, call and pay international fees, waste time to figure out the next steps. They sent us the codes eventually, but we wasted quite some time... And in the end we did not need 1 of the lockers, so it stayed empty and they did not want to make a refund, despite us asking for it. (2) It is NOT intuitive how to use the lockers. Even if there is a sign next to the lockers, it's not intuitive. I saw many people wandering around and trying to figure out... Perhaps there's a better way? Finally, the customer service people were not very open to receive this feedback in the chat... :-) All in all, thanks for the service, but also be open to new ideas how to improve it!

Unfortunately this company seems unable to offer a professional service-level.

The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.

Medium

Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against

Expensive

We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.

It was easy to access, since it was close to the Opera Garnier and other metro/bus stations. The lock just needs a bit of determination and concentration. It's just a little too expensive, knowing how cheap similar services can be in other countries.

Unable to enter the code correctly despite repeated attempts, we had to call the correspondent, who was very unfriendly. He looked down on people.
Had to change the temporary code 2x.
He was also on the phone with someone else.
In short, to be avoided.

The service itself with the code for the door and the locker and everything was good. The neighbourhood that the building was in hoeverre, felt very unsafe.

too expensive

awkward to find. Hard to use code on front door and locker. not as convenient to le chatelet Station as it is advertised to be.

not secure. someone stole my money and belongings from the cell

No cancellation option No half-day rate Unfriendly customer service A useful service, but above all very profitable.

Unpleasant customer service. Very bad with customers in case they have any questions. The lockers were dirty and the information about suitcase dimensions is not correct.

My rating would have been higher if they had had bigger room for leaving my 2 very big luggage

The keyboard is malfunctioning...

We opened the locker with the code and there was other luggage in it.
We called and had a very rude person at the telephone. In the end we got an other locker number.
At the end of the day we Could still open the locker with the luggage of the stranger, you didnt change the code.
This all doesnt gave the feeling that our luggage is save in your lockers.

Not easy to find

Horrible experience, end up charging me for a service I didn't use, I made the refund request via e-mail 1 minute after getting out the locker room and realizing it was not going to serve my needs and they didn't wanted to give my money back. Lack of care for their customers, bad refunds policies, very low quality tactics and answers to evade what was obvious. I would get far away as I can from this company.

Shit

Very bad expérience

The place was dirty

The code didn't work and I couldn't keep my bag. They wouldn't give me the money. I'll never use it again.

It was almost impossible to get in. We have to call them several times to solve the problem.

Correct

I paid 3 times, and still didn't get in and there was no one to be contacted for help

There was a mistake and I paid twice and didn't get any solution.. Just "to pay" so definitely I won't recommend this service

Unable to cancel our reservation due to a last minute problem, we lost 12 €.

It's a very good idea and I would use again, there was enough space for 2 small suitcases and it was clean. But I was surprised to see that the front door which needed a code to enter was actually already open. It was broken and wouldn't close behind us either. So anyone can just walk in to the area where these lockers are. The lockers themselves are secure, are used by lots of people and there are also security cameras so felt OK to leave stuff there anyway.

Pratique mais pas très bien entretenu

It didn’t work… we lost a lot of time to call for help

Locker size is small, has small pieces that prevent correct fitting for two standard baggage pieces. The price is high for the space you get.