CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
The scheme is clever and useful but the realization is anything but intuitive. Simply figuring out how to open the door puzzled everyone we saw there. We also could have very easily used just one locker and that would have made the expense easier to justify, but the app asks you how many bags you have rather than, how much room you need. Overall, it was very useful even if a bit expensive.
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Stephanie P.
Rating: 3 out of 5
following a purchase from 30/01/2024
Clear instructions and easy to use. Lockers were smaller than expected
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Jin Q.
Rating: 3 out of 5
following a purchase from 02/05/2024
Ok, but quite expensive
Response from CITY-LOCKER Paris
Hello Jin, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
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Roan T.
Rating: 3 out of 5
following a purchase from 30/04/2024
Enough space in the locker. 10 minutes walking from the station.
Response from CITY-LOCKER Paris
Hello, Roan Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Florie P.
Rating: 1 out of 5
following a purchase from 27/04/2024
Nothing to say about the site... But I'm very skeptical about the geographical location of some citylockers!
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Response from CITY-LOCKER Paris
Hello Florie Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
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Christine L.
Rating: 2 out of 5
following a purchase from 29/04/2024
No one on the phone Keyboard not working...
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Response from CITY-LOCKER Paris
Hello Christine, Our hotline is available from 8am to 10pm every day to answer your questions and help you with any problems you may have. Have you contacted them? (we can't find any record of your call) and it seems that you have managed to use your locker even though the keys don't work? I confess I don't quite understand. In case of technical problems, our hotline can help you open your locker or send you a technician. More details would help us to understand what happened; please contact us at [email protected].
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Ela A.
Rating: 2 out of 5
following a purchase from 28/04/2024
I used the service today at Saint-German des Pres location. The outside door was broken, anyone could enter, in fact i saw some of the lockers were forcely opened. I tried to call them several times, since in every website they were indicating that they are very responsive to their hotline, but no one responded. I had no choice but to leave my bag in the locker. At the end of a couple hours gladly nothing happened but given the conditions, it was just luck. Very unreliable, wouldn't recommend anyone to trust their valuable belongings.
Response from CITY-LOCKER Paris
Bonjour Ela et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
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Iban P.
Rating: 3 out of 5
following a purchase from 25/04/2024
The price for a whole day is fine, but it would be a good idea to set a price per hour or some, others give you that chance. If you need couple of hours or little more, is too expensive.
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simone F.
Rating: 2 out of 5
following a purchase from 19/04/2024
I spent 5 minutes try to open the door because the keyboard was defective. tou can image how I felt after leaving the lagguage inside that trap. (I spent other 5 minutes to re-open the door and go to the airport). shivers of fear
Response from CITY-LOCKER Paris
Hello Simone, We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Toni F.
Rating: 1 out of 5
following a purchase from 20/04/2024
Info available is like rhe locker is very close to the train station butnit is not. I would not chose it if iha known before
Response from CITY-LOCKER Paris
Bonjour the location as well as a map indicated clearly the distance and average time to reach it.
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Ute L.
Rating: 3 out of 5
following a purchase from 05/04/2024
Map with location would be helpful
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We just want to remind you that a map is either on the website and on your booking confirmation Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Marie H.
Rating: 1 out of 5
following a purchase from 18/04/2024
One of our booked lockers did not work, so we paid 15€ for nothing
Response from CITY-LOCKER Paris
Bonjour We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Alfredo D.
Rating: 1 out of 5
following a purchase from 19/04/2024
We couldn't take the suitcases, the system blocked. We have them but we missed an automatic recording
Response from CITY-LOCKER Paris
Bonjour Alfredo We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Silke L.
Rating: 2 out of 5
following a purchase from 17/04/2024
I was not able to open the locker. Tried several times.
Response from CITY-LOCKER Paris
Bonjour Silke we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Diego R.
Rating: 3 out of 5
following a purchase from 09/04/2024
Está muy bien, pero el espacio es muy pequeño debería haber sillas baño y algo para cargar el móvil las taquillas no dan mucha sensación de seguridad
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Carine L.
Rating: 3 out of 5
following a purchase from 13/04/2024
I had trouble finding my way out of the garre. So we walked for a long time. Small space, not very practical when several customers are there at the same time. When we left, another customer found suitcases in the locker he'd reserved. We gave him ours.
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Response from CITY-LOCKER Paris
Hello, Carine Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Louis S.
Rating: 3 out of 5
following a purchase from 17/02/2024
Royal location.
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Daniel Z.
Rating: 2 out of 5
following a purchase from 13/04/2024
Easy booking
Bad locker code. Access code for door, followed by locker number is too insecure
Response from CITY-LOCKER Paris
Hello, Daniel Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Just for your perfect information the code is individual and différents for each locker and customer and location so that no one can have the same code and all the codes are changed everyday. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Juliana C.
Rating: 3 out of 5
following a purchase from 12/04/2024
Had we only rented 1 locker, the review would be 4 stars but since we rented 2 and only 1 worked and I haven't been able to be refunded yet, I'm rating 3 stars because it is a great service to tourists. I just sent an email to [email protected] and hope to hear back and be refunded and I'll be happy to edit this review. Thank you!
Response from CITY-LOCKER Paris
Hello, Juliana Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The refund has been done. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Rolande L.
Rating: 3 out of 5
following a purchase from 02/04/2024
Very practical but too expensive
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Response from CITY-LOCKER Paris
Hello Rolande, thank you for using our service, sorry if you found it a little expensive, we always try to offer the best service at the best price available. We hope to see you soon in one of our Citylockers and wish you a good day!
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Brendan M.
Rating: 1 out of 5
following a purchase from 02/04/2024
I paid for the locker and then waited for the email for the code to use which didn't arrive. I email and phoned but still no reply.
i then went direct to the locker and paid again to use it. Therefore my advise is not to pay for it on line and just go direct to the locker and pay. otherwise you will pay twice. I would still like my money back for the first payment.
Response from CITY-LOCKER Paris
We are so sorry for the problem you have had but after checking your customer's information it appears that the given information (email) could have been wrong; that is may be why you did not received your codes; We wish to remind you that you that as per our general terms and conditions it is under your responsability to be sure to provide a valid email and phone number otherwise we cannot send you the codes. We only have 1 booking from you Please get in touch with [email protected] to have more information.
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Fred H.
Rating: 2 out of 5
following a purchase from 07/04/2024
You need to simplify access to the lockers. I spent 10mins trying to get into my locker and I nearly missed my flight as a result.
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Response from CITY-LOCKER Paris
Hello, Fred Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. If we simplify we decrease the security and safety level. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Thomas H.
Rating: 3 out of 5
following a purchase from 28/03/2024
door was difficult to open due to technical issue
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Heiner S.
Rating: 1 out of 5
following a purchase from 28/03/2024
vois la bas
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Carolyn M.
Rating: 3 out of 5
following a purchase from 30/03/2024
It was very convenient. However, we had to rent 3 lockers because we were 4 people and could't fit more than 1 regular size suitcase in the locker.
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Adam G.
Rating: 2 out of 5
following a purchase from 02/04/2024
When purchasing. Information stated that the locker could hold 4 suitcases.
It would hold only one.
We left without putting any of our bags in it. Wasted our money.
Response from CITY-LOCKER Paris
Hello, Adam Thanks for your message S The locker size is clearly indicated on the website as well as the number of luggage it can fits The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm). So of course can not feet 4 if they are bigger. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time.
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Marcin B.
Rating: 3 out of 5
following a purchase from 01/04/2024
The floor was super dirty. We had to enter a code few times to open a locker. At the end we managed to use it and retrieve our bags safe so it was good. But definitely the whole
Space needs cleaning.
Response from CITY-LOCKER Paris
Hello, Marcin Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Silvia E.
Rating: 3 out of 5
following a purchase from 03/03/2024
O site induz em erro porque parece que o cacifo fica dentro da estação e não é verdade, fica muito longe quando se trás mochilas às costas. Demoramos uns bons 10-15 minutos a a chegar lá.
O cacifo é muito espaçoso.
Response from CITY-LOCKER Paris
Hello Silvia, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
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Teodor S.
Rating: 2 out of 5
following a purchase from 29/03/2024
We have had 2 big loggadge and didn`t enter in one locker. In the description it should fit 4x loggadge. So we had to pay one more time ( 15 euro x 2 ) that is a lot of money for a few hours of lockers.
Response from CITY-LOCKER Paris
Hello, Teodor Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can fits but it is difficult for us to give an advice as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time. as a reminder : The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm).
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Malaury B.
Rating: 3 out of 5
following a purchase from 28/03/2024
Easy but misleading booking, the locker should be called Bastille and not Gare de Lyon. It should be possible to choose the height of the locker.
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Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and are always striving to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
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Rachel L.
Rating: 2 out of 5
following a purchase from 26/03/2024
The code isnt sent to my email. The locker wasnt big
Response from CITY-LOCKER Paris
Bonjour Rachel we are so sorry for the problem you have had; After checking codes have been sent to the email address given by you we placing your order; We just want to point out that we can not received the codes if you put a wrong email address. Regrading the locker size it is the size of the locker it is the one given on our website : The size of the lockers is W.48cm x H.61cm x D.85cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20cm).
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Brittani A.
Rating: 1 out of 5
following a purchase from 20/02/2024
Ended up not needing the service and there’s no option to cancel or refund.
Response from CITY-LOCKER Paris
Bonjour Brittani et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
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Pooya H.
Rating: 1 out of 5
following a purchase from 20/03/2024
The locker was too small and by no means it could hold 4 luggages. I had to pay for another one to put our second luggage in. It may be able to hold one or two carry-ons depending on the width and height. Overall, a misrepresentation of what is being offered at a prime rate. It is not worth it.
Response from CITY-LOCKER Paris
Bonjour nous vous rappelons la taille de nos casier : Dimensions du casier : L.48cm x H.61cm x P.85cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20cm). effectivement si vos bagages sont plus grand le nombre de bagages qui peuvent rentrer dans un casier sont moindre;
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Behruz F.
Rating: 3 out of 5
following a purchase from 29/02/2024
Inside the gare de l’est there are safe lockers for half the price and for 24 hours or even longer. I didn t know that. Otherwise I wouldn’t use city locker
Response from CITY-LOCKER Paris
Bonjour Behruz, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
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Héloïse L.
Rating: 1 out of 5
following a purchase from 10/03/2024
This loker is located on rue de Lyon but is definitely not at Gare de Lyon (although that's what I had indicated in my Google search)... The result was that instead of walking 11 minutes with heavy suitcases and backpacks, I took another locker directly from the station. This cost me €17.50 as it was impossible to cancel the reservation... It felt like a scam.... Or how to abuse the trust of tourists who don't know Paris!!!!
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Response from CITY-LOCKER Paris
Hello Héloïse Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
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CAROLE D.
Rating: 3 out of 5
following a purchase from 09/03/2024
Too extensive and thé Dior IS Nevers closed, not secured enough
Response from CITY-LOCKER Paris
Hello Carole, We are sorry that you had trouble during your time in one of our storage, Regarding the price, it is 15 euros for 1 day of booking, it corresponds to a little bit more of 1 euro for 1 hour. Regarding the door, we had a technical issue during your visit but it has been fixed since, we are sorry you had to experience that problem. Have a great day from the City-Locker's team.
C
Colin N.
Rating: 2 out of 5
following a purchase from 13/03/2024
WAY too expensive.
€15 for one locker for 5 hours.
Response from CITY-LOCKER Paris
Bonjour Colin, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
T
Thierry D.
Rating: 1 out of 5
following a purchase from 09/03/2024
Service paid for but not used. Too far from lyon train station
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Response from CITY-LOCKER Paris
Hello Thierry Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
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Dmitriy T.
Rating: 2 out of 5
following a purchase from 10/03/2024
15 euro for 2 hours to leave a backpack feels like a scam
Response from CITY-LOCKER Paris
Hello Dmitriy, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
P
Pascal H.
Rating: 2 out of 5
following a purchase from 08/03/2024
Negative point: the price. Huge advertising on an attractive original that is not. No day at this 2 nd price for 3 weeks. Even if the price remains reasonable compared to competitors, it is misleading. Otherwise easy to access and use.
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Response from CITY-LOCKER Paris
Hello Pascal, thank you for sharing your opinion with us. City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. All this comes at a price, and we're the only company in Paris to offer this level of security. What's more, taking your luggage with you costs €3.75 for the day (8:00-22:00). As for the €2 rate, this is currently being applied after the 4th day of rental. We hope we've answered all your questions and wish you an excellent day!
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