Customer reviews of CITY-LOCKER Paris

L'endroit est nickel par contre le prix lors de la simulation était de 8€ nous avons décidé de faire finalement la resa le Jr se notre venue et là c'etait 15€ donc un peu déçu par cela

Pas de possibilité de sélectionner une tranche horaire le jour même
15€ pour 3 heures : horriblement cher

The shopping experience was great and very easy, however, the physical space was not pleasant.

Hours are limited and it's VERY expensive.

Locker inaccessible...no refund possibilities I'm disappointed

Not very ergonomic

Excessively expensive service! Complicated to use (some passengers could no longer access their lockers). Much cheaper service offered by Paris Est sncf station (half price)

It was easy to access the lockers and I felt safe leaving my luggage there.

Well done and easy to use. However, the real price (which is not 2 euros per day) if you only stay for one day is not clearly enough displayed.

Misleading since is not the official offer of the train station. I payed without using the service

One of 2 lockers we booked was kept unblocked after some tentative. We were missing the flight. A courier was so kind and I don't know how he opened ours. Are there a maximum number of tentative? If so it must be communicated.

You're too expensive at 15€ per day for a backpack. It's outrageous.

Terrible, I had to type my entry code 100x to even get inside and then I was EVEN unable to open my locker. I had to leave my stuff unprotected in a room. Tried all combinations of my locker code, nothing worked. Really terrible experience.

Okay

Was easy to use. Expensive for the size though it actually doesn’t fit a lot in there. The room also smelt like gone off milk and was physically make me gag when dropping and collecting our suitcases

Too bad the price is the same regardless of the number of hours.

Pela propaganda, diz que cabem 4 malas médias mas couberam 2.

the fact that it is closing at night without the possibility to acces our locker for example in my case, I had to withdraw my luggages at 5AM for a flight and train, you can't always wait until the opening hours most of the time.

Secure but too expensive

c'est trop cher

Seemed a safe situation to me, I didn’t realize I had to register online prior, so I lost some time in front of the store, also because there was bad phone service. A little bit too expensive €15 for a few hours.

Too expensive

Lack of explanations on the site

The location is far from the Eiffel Tower. The space is very small and there were a lot of people inside: impossible to move around. Expensive.

The process of renting a locker and getting the access code works smoothly.

It was not easy to open the door and also not easy to open the locker . . .

I have tried facing lot of issues when I opened the lock

much too expensive..2h or 24h same price

Effective but excessively expensive 15 euros for a few hours

The idea is good but leaving everything at the service of a computer is not so good. There is no staff to guide or assist you, much less someone to help you if you make a mistake. There is also no option to change the reservation date, after a mistake, horrible.

Unfortunately no price per hour

No pongo cero estrellas porque no se puede.
Hice una reserva de una taquilla para dejar mis maletas en Paris y jamás pude usar el servicio. Las claves que me dieron para abrir la puerta y la taquilla, no funcionaron, llamé al teléfono de soporte que tienen, para que me ayudaran y jamás me atendieron. Deje tres mensajes en el contestador y jamás me llamaron para darme soporte. Eso si, los 8€ que pagué por hacer la reserva anticipada, si que los han cobrado. He pedido a PayPal que me devuelvan el dinero que les he pagado, ya que no han cumplido con su compromiso. El servicio de atención al cliente una autentica vergüenza. Jamás volveré a usar City Locker y por supuesto no voy a recomendárselo a nadie. Una estafa y una basura de servicio.

Just a bit pricey

Expensive. No instructions for the return of the suitcase.

El servicio es muy util y conveniente, sin embargo los metodos de pago no, el portal de pago no aceptaba mi tarjeta porque no tengo acceso a los mensajes que recibo en ni número de teléfono en otro país

Lockers are smaller than advertised. Cannot fit 4 small bags. Only 2 carry on bags fit and one large bag. Are not the dimensions listed on website.

You said 4 bags in one locker. We could hardly fit one in one locker. It was pathetic expensive experience

It's not immediately clear how the service works: it would be useful to indicate on the door that you must first register on your site before you can access the locker room. Unfortunately, during my visit all the lockers were occupied, and I didn't know this until after I'd booked and completed the transaction. In such cases, it would be useful to indicate at the entrance to the locker room, or even inside, that all the lockers are occupied.

very practical it would be nice if the lockers were a bit bigger but it's practical all the same. but the cleaning on the other hand! a smell especially in the saint germain locker that was horrible it wasn't very clean it's not at all pleasant to put your things down in a place that smells so bad. maybe =that with the 1st of january there was no one to clean it. after that the first one we used didn't smell bad but it wasn't very clean either. but it's so practical that i'll use it again.

The website said it would fit 4 suitcases, but in the end only 2 could fit.
Also I paid twice with my card to buy water from the vending machine in the store, but in the end, the water didn't come out and the money was deducted from my card twice.
I didn't feel good about the final result.