CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Unless I'm mistaken, it's not possible to order by the hour, or at least for a period of less than 24 hours.
15 € for 4 hours is a lot of money.
Translated reviews
Response from CITY-LOCKER Paris
Hello Xavier, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per baggage and that you can put up to 4 bags per locker or maximum 3.75€ per baggage for one day (8:00-22:00). We hope to see you again and wish you a pleasant day!
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 13/05/2023
We were 7 persons stopping just a few hours in Paris on our way to CDG. 6 pcs of medium sized suitcaseses + 1 soft bag and we needed 4 lockers at a total price of € 60.
We all thought the price was extremely high but we had no other option.
At the end it all worked out well, but the some of the codes to open the lockers I had to put in several times before they opened.
All in all - good that this option was available, but too expensive and a bit tricky and time-consuming.
There should be options that are cheaper for shorter periods of time.
Response from CITY-LOCKER Paris
Cathrine Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 13/05/2023
I paid of two lockers for the day I left Paris, and accidently paid for another one two days after. I contacted them to get my money back, and didn't get a response. Too bad this is how they treat their paying costumers.
Response from CITY-LOCKER Paris
Thanks a lot for your message and for using our service. Hereafter we repeat the mail send to you the 14/05 that probably went to your spam : « Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day Have a weekend
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/05/2023
This place needs better signage. It is very confusing to drop off luggage if you haven’t done it before. The sign should say. 1. Use door passcode. 2. Use locker passcode. You will not be able to open your locker unless you h add be used the door code first.
Response from CITY-LOCKER Paris
Jennifer Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
El servicio y el sistema es práctico. Lo único que el precio para solo unas horas me pareció muy elevado y La ubicación no es tan próxima a opera como indican
Translated reviews
Response from CITY-LOCKER Paris
Hello Jose, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. Regarding the localisation of our storage, the adress is clearly indicated on our website, on Google Maps, our storage is at 7 min by walk to Opéra. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 09/05/2023
the locker is convenient, however it is not located near the chatelet les halles station, but about a 20 minute walk from the station.
Response from CITY-LOCKER Paris
Bonsoir, thanks for using booking and for using our service. According to google map we are around 10MN walking distance from Chatelet les Halles depending of course on which exit you take when arriving and the number of luggage you have as this can increase your walking time as it's not convenient to walk in Paris with luggage. We hope we will welcome you again in one of our 6 locations in Paris. Have a nice evening and we hope you do enjoy your stay in Paris.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/04/2023
Good service for travellers, but could be a bit more secure. With the external building door broken, our bags were only protected by the locker locks.
Response from CITY-LOCKER Paris
Bonjour Suzanne Thanks a lot for your message and for using our service. We had a problem with the door the day you used our service; to precise your luggage are also under video so that we can check 24/24 what happened in the shop. Thanks a lot and once again sorry for the problem.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2023
It's a shame that the introductory price of 2 euros reveals a number of conditions, with a 12-euro charge when you pay!
Translated reviews
Response from CITY-LOCKER Paris
Hello Nathalie, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 06/05/2023
I can’t give a rating. I pre booked and paid for the locker, but the RER train stranded us before we ever got there so we didn’t get to use it.
Response from CITY-LOCKER Paris
Hello Michael, We are sorry that you weren't able to use our lockers, However, we don't understand this rating if you haven't use our lockers. We hope to see you again in one of our storages very soon.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2023
Very good in terms of safety but super expensive... 15€ for 2h is enormous
Translated reviews
Response from CITY-LOCKER Paris
Hello , Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available as our rates are for lockers and not per piece of luggage. We hope to see you again and wish you a pleasant day!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2023
I had reserved 2 boxes and when we tried to open the 2nd box, the code didn't work! We called the emergency number (answering machine 🤨), I left a message but never got a call back! Fortunately we were able to put all our luggage in 1 single box. Poor after-sales service, because to this day I still haven't been called back!
Translated reviews
Response from CITY-LOCKER Paris
Thank you Elisabeth for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. We apologize for not having received your message. After viewing the videos, I was able to see that everything had fit into a single locker. I have now proceeded to reimburse the locker that did not open and apologize once again.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2023
the keypad didn't work to enter the premises. the number given didn't answer.
Translated reviews
Response from CITY-LOCKER Paris
Hello sir and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We note that despite this you were still able to use your locker and are therefore surprised by your rating. We look forward to seeing you again under better conditions.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/04/2023
The door could not be opened with the key number. I have sent a mail about this and received no answer.
Response from CITY-LOCKER Paris
Bonjour Ulrich we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem. Could you please resend your mail to [email protected] so that we can answer it. Merci
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/04/2023
Too expensive
Response from CITY-LOCKER Paris
Hello Simone, Thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/04/2023
Everything is okay, but setting the second number to the locker number still leaves the option for other people that rent a City Locker to open the other lockers. If I rent one locker, I basically have access to the other ones. That's not as safe as you advertise it.
Otherwise the location is fine, it is easy to find, close to the city center, and the lockers are spacious.
Response from CITY-LOCKER Paris
Hello Arman, Thank you for sharing your opinion, The codes provided to our clients are all unique et change everyday in case of a several's days booking, the security of your luggages is our priority and we would never give the same codes to all the clients. CityLocker's team wish you a great day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 18/04/2023
Locker doesn't work.
Door is not locked at all.
As I don't have much tine to call and wait for help, I needed to carry all the baggages that day
Also I met a one who did not received email and cannot store baggage.
Response from CITY-LOCKER Paris
We are so sorry for the problem you have had. You should have called the hotline available every day from 8.00 am to 10 pm to get assistance and be avale to use our service. Please send us an email at [email protected] to get a refund the 15€ not 18€ that you have paid We take the opportunity of your feedback that booking is mandatory to get your codes to use our service. Once again sorry for the problem
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2023
It's a shame to find information on the site that rental starts at 2€/day, only to have to pay 15€ for 4 hours of rental in front of the locker. This gives the unpleasant impression of being taken for donkeys.
Translated reviews
Response from CITY-LOCKER Paris
Hello Gaëlle, thank you for sharing your opinion with us. The sliding scale rates only apply to multi-day bookings (-50% on the 3rd and -83% on the 5th) and our daily prices per locker are the cheapest in the luggage storage sector. Our prices are clearly indicated on the website prior to booking. However, we are sorry that you were not satisfied with our locker prices. We wish you an excellent day and hope to see you soon in our City-Locker spaces.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 20/04/2023
Maybe the lockers are okay but they are nowhere to be found at the station (gare du nord)
No signing at all...
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We are sorry that you didn't find our storage, however, the storage's adress is clearly indicated on the website and on the booking confirmation, we are not related to the station because we are not depending from them Did you manage to find and use our lockers at the end ? Citylocker's team wish you a great day
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2023
functional, but a little shabby.
Translated reviews
Response from CITY-LOCKER Paris
Bonjour, Thanks for your feedback; not sure to understand what you mean by "shabby"....... Are you talking about the location? If yes we can not be responsible about the people living there.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 06/04/2023
We didn’t need it and tried to contact someone but it didn’t work. So we were really frustrated.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/04/2023
Good location but a little tricky to find.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 08/04/2023
I was never able to use the locker on Saturday April 8. Neither I nor my husband were able to access the lockers. 30€ wasted. Nobody picked up the phone. About 10 people were inside with the same issue. We have videos. Please give me a refund.
Response from CITY-LOCKER Paris
Bonjour Thanks for your message We have check in our systems and see that you have open your locker at 12:18 am and reopen it at 18:40. As you are the only one to have the codes who cannot be? We have also check our camera and your locker has been used. Why are you asking for a 30€ refund as you only book and used one? For some reason we do not understand you are lead. Send us your video it will e very interesting. Other people outside at the same time where propanly booking ….
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/04/2023
Kept my luggage secure as I needed it but expensive for what it was
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 04/04/2023
Code didnt work a few times
Response from CITY-LOCKER Paris
Thanks for your feedback and for using our service. Sometimes people forget to dial the #on the codes so that it can not work. Furthermore the hotline open from 8:00am to 10:00pm is here to help you in case of problems. Hope everything will be ok next time you’ll visit us. We have sent you by mail a discount coupon for your next booking for you or a member of your family.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2023
Very bad. When we arrived. People were stuck inside because the code to open the door didn't work. We didn't leave our suitcases for fear of being locked out too; I lost 15 euros and we left our suitcases elsewhere.
Translated reviews
Response from CITY-LOCKER Paris
Hello We are very surprised to read your message because our system informs us that you dropped off your belongings at 10:37 and picked them up at 18:33. Our system allows us to track locker opening times. What's more, you are not asked for a code to exit. We have just sent you an e-mail to get more information so that we can of course reimburse you if you have really encountered a problem.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 29/03/2023
Was easy to make the reservation. On arrival, required a code. If I received one, it was not with the reservation and I could not fine it. Called the number. It was in French with no other language option. No person available at the location. Left with my luggage.
Response from CITY-LOCKER Paris
Bonjour Barbara, the codes were send to you by mail and text message. You can not say you have not received them and you even manage to use our service as you open you locker at 8:43 and reopen it at 15:00. Further more you have not called the hotline otherwise you will have heard that it is in French of course but also in English and Spanish. For some reason we do not understand why your are lying but your comment does not reflect the reality.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/03/2023
Very bad experience. I almost lost my airplane due to a problem with the door locker that we cannot open.
Response from CITY-LOCKER Paris
Thanks for using our service and sorry for the problem you have had. Could you please give us more information about what happened as it sounds that you have not contact us either by phone or mail to help you. That will helped us understanding what happened with your booking Thank you very much
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/03/2023
Good Day
I was unable to locate lockers in the Gare De Nord location. The attendants working there sent me to another locker location and said there was no City Locker. I paid in advance and tried to contact City Lockers by email and no one ever responded.
Thank you
Response from CITY-LOCKER Paris
Bonjour Sorry you did not found us as we are outside the railway station as clearly indicated in our booking confirmation. Address and direction are indicated by google map on our booking confirmation. The hotline can be reach by phone and not mail especially for emergency. We will be very happy to offer you a credit note valid 6 months even though we are not responsible for this matter. Please contact [email protected] Thank you
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2023
ok. Not too usable on the laptop.
Translated reviews
Response from CITY-LOCKER Paris
Hello Henry and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/03/2023
This location is described as "five minutes from Les Halles," but it's more like 15-20 minutes walking, which is a long way to drag heavy bags. Otherwise, it worked fine.
Response from CITY-LOCKER Paris
Hello Lorraine, Thank you for sharing your opinion, We are sorry if the localisation of our storage didn’t fit your expectations. However, storage’s addresses are clearly indicated on the website just before ordering a booking. Furthermore, there is also a Google Maps which allows you to measure the distance and time from your departure location to the storage. We wish you a great day and we hope to see you in one of our storage very soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 26/03/2023
Helps with keeping luggage secure, but the difficulty in contacting support is annoying.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2023
A great way to enjoy the day without your luggage.
The first city locker we wanted wasn't easy to find, and once we did, we couldn't get inside.
The second city locker was better signposted but we had a problem with the front door not recognizing the code straight away.
Translated reviews
Response from CITY-LOCKER Paris
Hello and thank you for taking the time to bring this problem to our attention. As we are very concerned about our customers' satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We look forward to seeing you again in better conditions.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 22/03/2023
Too expensive for just a bag for 3 hours
Response from CITY-LOCKER Paris
Hello Madalin, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
A little expensive
Translated reviews
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion with us, the prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases but we are sorry if they did not suit you. What's more, our rates are sliding scale, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/02/2023
The door didn't work. We tried to contact th em but couldn't get through. In the end, we couldn't use the service.
Translated reviews
Response from CITY-LOCKER Paris
Thanks for your feedback and sorry for the problem you have had in using our service. The statement of the opening of door and lockers of your bookings shows that you have : - dial your codes and open the door 5 times : 9:11am /9:14am/9:16am/11:45am/17:09pm - dial codes and open the locker 3 times : 9:16am/11:45am/17:09am As you were the only one to have those codes unless tou gave them to someone else it sounds you have used our service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2023
Impractical account creation, external keyboard with some deteriorated keys and key sound too weak given the ambient noise during the day. Very high price for a few hours.
Translated reviews
Response from CITY-LOCKER Paris
Bruno Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 05/03/2023
The name of location was somewhat misleading, as it was 10 min walk from les halles - a long one with suitcases
Response from CITY-LOCKER Paris
Hello Anna, Thank you for your opinion, We are sorry that you didn't enjoy your time at CityLocker, however the adress is clearly shown on the website. You also have access to the Google Maps link to evaluate the distance from Les Halles to CityLocker Chatelet les Halles (which is 650 meters so 8 minutes walk) The CityLocker's team wish you a great day !
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/03/2023
Locker comodo ma distante dalla zona turistica
Response from CITY-LOCKER Paris
Bonsoir Thanks for using our service and for your feed back. The location you have booked is 10 mn walking distance from Eiffel Tower and musée du quai Branly not sure it is very fare. By the way all the distances information are given in our website so that you can choose not to book if you think it’s to fare from where you want to go. Sorry you didn’t enjoy our service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/02/2023
Very far from the estation
Response from CITY-LOCKER Paris
Bonjour Thanks for using our service To be able to give an appropriate answer ton your advice and feedback could you please tell us which station you are talking about? Are you sure you did book the right location according to where you were staying? Please help us giving you the best answer. Thank you
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2023
far too expensive
Translated reviews
Response from CITY-LOCKER Paris
Hello Charlotte, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.
We use cookies for audience measurement and improving user experience.
English 