Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 997 published reviews

5 10,2k 85% 4 1 170 10% 3 295 2% 2 117 1% 1 168 1%

Summary of reviews

City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 24/01/2023 à 12h21 following a purchase from 19/01/2023

Everything works perfectly, it's practical and reassuring.

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Acheteur Vérifié

Published on 23/01/2023 à 11h42 following a purchase from 14/01/2023

Meets my expectations

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Verified Buyer

Published on 23/01/2023 à 09h07 following a purchase from 04/01/2023

Perfect service

Verified Buyer

Published on 23/01/2023 à 09h07 following a purchase from 12/01/2023

Perfect service.

Verified Buyer

Published on 23/01/2023 à 08h20 following a purchase from 17/01/2023

Molto comodo e funzionale. La stanza è inoltre riscaldata per una piccola pausa dal freddo

Acheteur Vérifié

Published on 22/01/2023 à 18h04 following a purchase from 18/01/2023

perfect, a little expensive

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Verified Buyer

Published on 22/01/2023 à 00h29 following a purchase from 13/01/2023

Fast and easy to book

Verified Buyer

Published on 21/01/2023 à 14h55 following a purchase from 16/01/2023

Super easy to use, excellent location

Verified Buyer

Published on 21/01/2023 à 01h25 following a purchase from 02/01/2023

Easy to use and communicate with in case of problems.

Verified Buyer

Published on 20/01/2023 à 19h30 following a purchase from 16/01/2023

Too expensive

Response from CITY-LOCKER Paris Published on 23/01/2023

Hello, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.

Acheteur Vérifié

Published on 20/01/2023 à 08h00 following a purchase from 14/01/2023

Practical. Very easy to use. Ample space

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Verified Buyer

Published on 19/01/2023 à 08h16 following a purchase from 07/01/2023

Excellent

Verified Buyer

Published on 18/01/2023 à 16h02 following a purchase from 12/01/2023

It worked perfect for us. Will definitely use it again

Verified Buyer

Published on 18/01/2023 à 14h29 following a purchase from 14/01/2023

Wrong information on pricing and it is way too expensive. In the website it says that it is 2€ daily, based on that I went to the place and found out that I have to pay 15€ instead. I feel tricked. And 15€ is too much.

Response from CITY-LOCKER Paris Published on 19/01/2023

Hello, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days (also written on the website) We wish you a very good day and we hope to see you again in one of our storages very soon.

Verified Buyer

Published on 18/01/2023 à 06h35 following a purchase from 08/01/2023

Easy and convenient to book

Verified Buyer

Published on 17/01/2023 à 23h17 following a purchase from 13/01/2023

Very easy to locate and book a locker. Very secure method and was a handy way of storing our luggage due to having a flight booked later on that night which saved us having to take our luggage around with us all day whilst site-seeing.

Acheteur Vérifié

Published on 17/01/2023 à 17h02 following a purchase from 12/01/2023

I had trouble opening the door when I arrived

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Acheteur Vérifié

Published on 17/01/2023 à 16h52 following a purchase from 13/01/2023

Very good

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Verified Buyer

Published on 17/01/2023 à 16h50 following a purchase from 13/01/2023

Excellent experience

Verified Buyer

Published on 16/01/2023 à 20h03 following a purchase from 11/01/2023

Easy to find and very easy instructions. I felt very safe leaving my luggage here!

Acheteur Vérifié

Published on 16/01/2023 à 12h10 following a purchase from 09/01/2023

Easy access and secure locker!

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Verified Buyer

Published on 16/01/2023 à 11h43 following a purchase from 19/12/2022

Misinformation regarding the amount of luggage able to fit in locker resulted in us having to purchase a second locker upon arriving. This was further challenged by the fact that no cell reception is able to be accessed in the shop leaving me standing outside in rain trying to purchase locker online. Upon acquiring a second locker it was revealed that our designated locker was faulty and did not properly close. I then proceeded to contact helpline whilst standing outside in rain again only to find the helpline is only in french. Would give zero stars if I could!

Response from CITY-LOCKER Paris Published on 16/01/2023

Hello, Thank you for your opinion, Regarding our locker's size, you can fit 4 cabin luggage according to the IATA standard or one large suitcase. Furthermore, you could have reach our hotline (which is available in French, Enligsh and Spanish) and we would have changed your defaulting locker. CityLocker's team wish you a great day !

Acheteur Vérifié

Published on 16/01/2023 à 10h42 following a purchase from 05/01/2023

Excellent

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Verified Buyer

Published on 15/01/2023 à 22h33 following a purchase from 31/12/2022

Io ed i miei abbiamo prenotato e pagato 6 cassette e non ne abbiamo utilizzata neanche una in quanto non si aprivano
Abbiamo atteso più di un'ora, tra tentativi e arrivo del tecnico ma in alcune prove si aprivano, subito dopo, riprovando no.
Probabilmente c'era un guasto tecnico.
Alla fine ce ne siamo andati nel timore che al ritorno avremmo perso troppo tempo nel riaprirle.
Pessima esperienza, inoltre abbiamo fatto presente la problematica via chat, ma non siamo stati neanche risarciti

Response from CITY-LOCKER Paris Published on 16/01/2023

Hello Bianca, Thank you for your opinion, We are sorry you had troubles during your visit, in case of any problems do not hesitate to call the hotline. As soon as we were informed, one of our members came to solved the issue. After checking, we have refunded you on an exceptional and commercial basis. CityLocker's team wish you a great day !

Verified Buyer

Published on 15/01/2023 à 18h16 following a purchase from 30/12/2022

....

Verified Buyer

Published on 15/01/2023 à 11h31 following a purchase from 30/12/2022

Very convenient.
Cheaper than other lockers, but the lockers in Paris are expensive.
They are big and hold a lot.
I wish there were more lockers in convenient places, like near bus stops.

Acheteur Vérifié

Published on 15/01/2023 à 08h00 following a purchase from 09/01/2023

That same day, I mistakenly made a reservation for the lockers at the train stations and near the Eiffel Tower. I immediately emailed to try to cancel the order. I received no reply to my request. Otherwise, the service is very practical. However, we didn't manage to enter ( first code didn't work. Fortunately, at both baggage drop-off and baggage claim, customers let us in and we were able to use the code to open the locker. As I said earlier, this is the Eifel Tower locker. OLIVIER

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Response from CITY-LOCKER Paris Published on 16/01/2023

Hello Olivier, Thank you for leaving your opinion after your visit to our facilities. However, we can't find any requests for refunds by e-mail, nor calls to our hotline. Could you please send us the e-mail to [email protected]? The CityLocker team wishes you a pleasant day.

Verified Buyer

Published on 14/01/2023 à 22h21 following a purchase from 29/12/2022

Excellent

Verified Buyer

Published on 14/01/2023 à 17h24 following a purchase from 01/01/2023

Muy seguro y sencillo! Un poco caro, pero buen servicio

Acheteur Vérifié

Published on 14/01/2023 à 09h26 following a purchase from 01/01/2023

Perfect. Easy and useful. I dudnt received the email with the codes but i received the sms.

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Acheteur Vérifié

Published on 12/01/2023 à 21h24 following a purchase from 08/01/2023

Simple and practical, but a little expensive.

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Verified Buyer

Published on 12/01/2023 à 18h48 following a purchase from 08/01/2023

Easy to use, fit large suitcase and was perfect for the day. Highly recommend if you need a place to store you luggage for the day. Busy early morning, make your reservation.

Acheteur Vérifié

Published on 12/01/2023 à 14h50 following a purchase from 07/01/2023

The service was good, agile and practical. On the other hand, I found it a little expensive. Still, very practical.

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Verified Buyer

Published on 12/01/2023 à 12h22 following a purchase from 03/01/2023

Todo bien pero es un servicio caro.

Acheteur Vérifié

Published on 12/01/2023 à 09h34 following a purchase from 24/12/2022

Muy cercano al centro de Paris. Me gusto poder dejar allí mis pertenencias. Un sitio seguro.

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Verified Buyer

Published on 11/01/2023 à 23h29 following a purchase from 03/01/2023

Easy to book & use, a hidden gem! Genuinely safe.
Good size locker to fit a large suitcase in.

Verified Buyer

Published on 09/01/2023 à 22h15 following a purchase from 25/12/2022

Great location and super easy to use!

Verified Buyer

Published on 09/01/2023 à 15h37 following a purchase from 04/01/2023

Easy to reach - well organized - very large lockers

Verified Buyer

Published on 09/01/2023 à 14h15 following a purchase from 05/01/2023

It was really easy to use.

Acheteur Vérifié

Published on 09/01/2023 à 11h36 following a purchase from 02/01/2023

Availability and ease of purchase and use. Small problem when entering the locker opening code. Fortunately, a City Locker representative was on hand to explain...

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