English 
A
Rating: 4 out of 5
The site is fairly easy to navigate. Purchasing was easy and quick.
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2 and 4 stars
Reset filtersH
Rating: 4 out of 5
Easy to use , just a bit further from Les Halles than stated . Allow 15 mins to walk
B
Rating: 1 out of 5
Ended up not needing the service and there’s no option to cancel or refund.
Response from CITY-LOCKER Paris
Bonjour Brittani et merci d'avoir pris le temps de porter ce problème à notre attention. Étant très soucieux de la satisfaction de nos clients, nous prenons en compte votre retour et veillons toujours à améliorer notre service afin de toujours mieux satisfaire nos clients. Au plaisir de vous revoir dans de meilleures conditions.
P
Rating: 1 out of 5
The locker was too small and by no means it could hold 4 luggages. I had to pay for another one to put our second luggage in. It may be able to hold one or two carry-ons depending on the width and height. Overall, a misrepresentation of what is being offered at a prime rate. It is not worth it.
Response from CITY-LOCKER Paris
Bonjour nous vous rappelons la taille de nos casier : Dimensions du casier : L.48cm x H.61cm x P.85cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20cm). effectivement si vos bagages sont plus grand le nombre de bagages qui peuvent rentrer dans un casier sont moindre;
A
Rating: 4 out of 5
Easy booking. Codes for opening site and locker received immediately.
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A
Rating: 4 out of 5
Navigation simple et claire. Une photo de l’intérieur du locker serait un plus. Ou les dimensions du casier.
H
Rating: 1 out of 5
This loker is located on rue de Lyon but is definitely not at Gare de Lyon (although that's what I had indicated in my Google search)... The result was that instead of walking 11 minutes with heavy suitcases and backpacks, I took another locker directly from the station. This cost me €17.50 as it was impossible to cancel the reservation... It felt like a scam.... Or how to abuse the trust of tourists who don't know Paris!!!!
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Response from CITY-LOCKER Paris
Hello Héloïse Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
B
Rating: 4 out of 5
Using the service was easy with the exception of getting in at the beginning. I don't know why but the code wasn't working initially. We only used this for ~ 6 hours but it sure saved us time and lugging things around. All 3 carry ons and 3 backpacks fit in a locker. I liked that it was a little room that we could get our bearings together before heading back out for travel.
C
Rating: 2 out of 5
WAY too expensive.
€15 for one locker for 5 hours.
€15 for one locker for 5 hours.
Response from CITY-LOCKER Paris
Bonjour Colin, merci de nous faire part de votre avis, les espaces City-Locker sont surveillés par nos caméras de vidéosurveillance 24h/24h 7j/7, notre équipe veille à ce que vos bagages soient stockés dans la plus grande sécurité possible. Notre assurance couvre également vos effets personnels à hauteur de 1500 euros par casier. Et tout cela à un coût effectivement, et nous sommes les seuls sur Paris à vous proposer ce niveau de sécurisation. Et de plus, ramener au bagages cela coute 3,75€ pour la journée (8:00-22:00) Nous espérons avoir répondu à vos interrogations et vous souhaitons une excellente journée !
A
Rating: 4 out of 5
The site is working well
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T
Rating: 1 out of 5
Service paid for but not used. Too far from lyon train station
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Response from CITY-LOCKER Paris
Hello Thierry Thank you for sharing your opinion with us. We are sorry if the location of our locker did not suit you. However, the addresses of the lockers are clearly indicated on the website just before you make a reservation, along with a Google Maps map showing the location in terms of time and distance from your departure point. We wish you a pleasant day and hope to see you soon in one of our lockers.
D
Rating: 4 out of 5
It’s a good and safe place to store your luggage.
D
Rating: 2 out of 5
15 euro for 2 hours to leave a backpack feels like a scam
Response from CITY-LOCKER Paris
Hello Dmitriy, Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
P
Rating: 2 out of 5
Negative point: the price. Huge advertising on an attractive original that is not. No day at this 2 nd price for 3 weeks. Even if the price remains reasonable compared to competitors, it is misleading. Otherwise easy to access and use.
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Response from CITY-LOCKER Paris
Hello Pascal, thank you for sharing your opinion with us. City-Locker spaces are monitored by our video surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1,500 euros per locker. All this comes at a price, and we're the only company in Paris to offer this level of security. What's more, taking your luggage with you costs €3.75 for the day (8:00-22:00). As for the €2 rate, this is currently being applied after the 4th day of rental. We hope we've answered all your questions and wish you an excellent day!
T
Rating: 4 out of 5
I did not do the ordering. It was done with two members of my admin team. I cannot comment on how easy or hard it was.
E
Rating: 4 out of 5
Cómodo de usar y bien localizado. Me pareció un poco caro, pero es mejor que ir todo el día cargado con las maletas
K
Rating: 4 out of 5
Simple enough to book the lockers.
H
Rating: 4 out of 5
ok for now
A
Rating: 2 out of 5
Pas de possibilité de sélectionner une tranche horaire le jour même
15€ pour 3 heures : horriblement cher
15€ pour 3 heures : horriblement cher
Response from CITY-LOCKER Paris
Hello , Thank you for using our service. Regarding the price, it is from 12€ for 14 hours for up to 4 luggages means 0,22€/hours/luggage for a full day rent. We guaranty you won't find a cheaper price in Paris unless you leave your luggage to a friend apartment :)! We hope we will have the pleasure of welcoming you again in one of our 6 locations in Paris. Have a nice evening.
M
Rating: 4 out of 5
Easy to use. The only drawback is that the site refers to a locker that can hold 4 suitcases for airplane models, but it's actually 3. Apart from that, top satisfaction
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A
Rating: 4 out of 5
Simple, convenient booking.
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S
Rating: 4 out of 5
Lockers were great. The instructions were clear. But I wish the locker code would have been be more complex than just the gate code + locker number ( if someone sees you entering the gate code, it is very easy to access all lockers
I
Rating: 4 out of 5
Close to the gare du nord, easy to use, but just a bit over price if you use it for short time
A
Rating: 2 out of 5
The shopping experience was great and very easy, however, the physical space was not pleasant.
Response from CITY-LOCKER Paris
Hello, Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Rating: 4 out of 5
easy access. However, the lockers are only just wide enough for 4 carry-on suitcases.
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E
Rating: 1 out of 5
Locker inaccessible...no refund possibilities I'm disappointed
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Response from CITY-LOCKER Paris
Hello Elia and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we take your feedback into account and always strive to improve our service in order to better satisfy our customers. We look forward to seeing you again in better conditions.
P
Rating: 4 out of 5
Easy, secure site
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A
Rating: 2 out of 5
Excessively expensive service! Complicated to use (some passengers could no longer access their lockers). Much cheaper service offered by Paris Est sncf station (half price)
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Response from CITY-LOCKER Paris
Hello Audrey, Thank you very much for entrusting us with your luggage, we are sorry if you found our service expensive, we always try to offer the best service at the best price available given that our rates are for lockers and not per bag and that you can put up to 4 bags per locker or maximum 3.75€ per bag for a day (8:00-22:00). We hope to see you again and wish you a pleasant day!
M
Rating: 4 out of 5
Convenient and safe, with a small downside: the cleanliness of the cabins could be better (mud and dead leaves), especially for the daily price.
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J
Rating: 4 out of 5
It was very good. But I thought the location would be inside (or much closer) to Gare de Lyon
S
Rating: 4 out of 5
Fine
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Z
Rating: 4 out of 5
Ár érték arányban jó
L
Rating: 4 out of 5
I find the locker extremely expensive.
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Response from CITY-LOCKER Paris
Laura Thank you for using our service. We take note of your comment and will pass it on to the relevant department. The price of 15€/day/4 pieces of luggage makes our service the cheapest in Paris considering the level of luggage security we offer. We take note of your comments and will do our best to earn your 5 stars on your next visit. We hope to see you again soon.
B
Rating: 4 out of 5
We used this service because the lockers at gare d'nord were closed.
It worked well beut in my opinion it's a little bit to expensive.
Best regards
It worked well beut in my opinion it's a little bit to expensive.
Best regards
D
Rating: 1 out of 5
Misleading since is not the official offer of the train station. I payed without using the service
Response from CITY-LOCKER Paris
Hello, David Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
S
Rating: 2 out of 5
One of 2 lockers we booked was kept unblocked after some tentative. We were missing the flight. A courier was so kind and I don't know how he opened ours. Are there a maximum number of tentative? If so it must be communicated.
Response from CITY-LOCKER Paris
Hello, Simona Thanks for your message and for using our service Sorry you have had problem in contacting the hotline; it can be reached by phone from 8:00 am to 10pm; they answer by text message unless emergencies. The locker size is clearly indicated on the website as well as the number of luggage it can fits but it is difficult for us to give an advice as we do not see your luggage; we can just give a recommandation. We will work on improving the given information and once again, thank you for using city locker and we will work on getting your 5 stars next time.
A
Rating: 4 out of 5
Easy to use and saves a ton of time, but be prepared to pay a bit more if you only need it for a few hours. For longer stays, it's perfect.
E
Rating: 4 out of 5
Great
J
Rating: 4 out of 5
Large locker. Well secured area.
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T
Rating: 4 out of 5
Overall I like the Citylocker. It offers a reasonable price and the location fits my tour route. The space is big. However, there is a flaw. The combination for opening the door did work when picking up my luggage. A nice lady opened the door from inside.