Customer reviews of CITY-LOCKER Paris

It was difficult to open the door when we were back to pick up our bags. There were no easy instructions how to open the door

Email didn’t include the pin code and no one responded so had to book elsewhere and didn’t receive a refund

Good location for storing luggage. Only downside is that the shop is quite small and if it's busy there's not much room to move. Not a big deal though as dropping off cases only takes a few minutes.

Es war alles so wie es sollte.Sehr einfach zu verstehen. ideal wenn man zwischendurch Gepäck nicht schleppen möchte…immer wieder

I couldn't lock the door, so when I was wondering what to do, another user said it was always open. I thought it was a lie even though it was written that it was safe with double locks.

Good experience over all. We wish we would’ve been able to pick up our items later. The number 3 key on the inside key pad was not working well, which made it hard to input codes.

If we can find out how many are left, it will be useful for users.

Good, practical, but a bit expensive. 3 euro increase since April.

More expensive than the lockers in the station and not accessible 24/24h. I had to take a rental in the station because my train left at 8am and citylockers opens at 8am (this was not specified in the online reservation).

Impossible for us to have made the trip. Due to force majeure. My wife broke her foot... Impossible to get a refund.

Very poorly managed .When I went to pick up my luggage, an incident happend that the auto-lock door didn't open. So I couldn't enter the room. I checked and entered my PIN many times, but it didn't open at all. A couple close to me noticed the trouble, they told me their PIN and finally the door opened. If I didn't meet them ,I would miss the Eurostar on the way home. I won't use it next time.

No explanation on site, hotline not answering, sms in the end.
Dehumanized service that can only work with a smartphone.

Not bad, a little overpriced

A little bit expensive ( I paid 15€ for only bag pack.) but if you have a lot of luggage, maybe, it’s ok

Misleading information on the internet. You indicate a price starting from 2 Euros. When I got there, I had to pay 15 Euros. Wrong information on internet. You indicate a price from 2 Euros. When I arrive, I had to pay for 15 Euros. It is extremely expensive.

Gerar experience. I just wish It would be closer to Chatelet/Lês Halles station.

One thing. Does everybody have the samen door code? In that case it would be easy to crack the code of the safes. Because it is simple to ad the safenumber and surround it with 2 #.

Unfortunately, the door did not open with the code we were given, even after the designated opening time. We were on a tight time schedule, so we had to scramble to find a nearby hotel to pay to leave our bags and didn’t get to use the locker we paid for.

Thanks so much for providing this wonderful convenience! I had a bit of frustration with the key pad on the actual locker. I’m not sure some of the keys were working correctly. After several attempts at the Châtelet location I was able to gain access. This was the case for a gentleman who had come to retrieve his luggage after me, as well. I told him to keep trying — and after several attempts his locker opened too. My visit was about two weeks ago now. Perhaps the problem has been resolved by now. I hate to ever complain when some one has provided such a convenience for me, but since there was a bit of frustration I thought I would let you know. A few days later I used your location at Rue de Gare with absolutely no problems! Thank you so much.

It was a conveniently located place to leave our luggage after check out and before our train left. The lockers are smaller than they claimed and we ended up needing three for our bags. We had three carry ons, one large bag, and a couple backpacks. I would say the lockers only held 3 carry ons not the four they claim.

A bit difficult to find and quite a walk from Les Halles/Chatelet underground station, but easy to handle once you are there.

Op voorhand reserveren + Prijs -

The lockers were good snd spackous but too far away from Les Halles walking with suitcases

Not really cheap for one day, but affordable. Everything else works safe and easy.

Easy and smooth process to book online and access the locker location. Convenient location. Day access only.

Too expensive for just a few hours!

Sin problema

Came around 8.10am the front door didn't open with the code, other group had the same problem until it automatically opened at 8.30.
The front door remained unlocked even when we came back to pick up our bags.

Very convenient if you're taking the Roissybus to the airport, but the exterior door wasn't locked the day I was there, so I have to admit that I was concerned that my luggage may not be there when I returned and only stored my bags because I had already paid online. The reason for my concern was that there were a few of the lockers with missing doors that had obviously been pried off. I was relieved to find that my bags were still there when I returned, and would use the service again if the exterior door is secure, as publicized on City Locker website.

quite practical solution to store your luggage. Typing the code required a certain skillfulness, but finally we manged to type the numers in the proper way.

Too small for 4 luggages. I have used other companies and the lockers were bigger. I had to pay double.

Easy access and nice value

Overall the expérience was good. We often had to enter the code for the locker more than once as it wouldn't open first go. It was a very convenient service and close to where I was staying.

Все было ок, но дорого и если без интернета- услугой не воспользоваться.

When I was leaving my luggage at the locker another group arrived and they had a reservation with the exact same code and locker as I had.
By chance I was still at the location. otherwise I might got my stuff robbed.

No non-refundable cancellations

I think this is a great option to drop bags off in between lodgings. This particular location is somewhat close to the train station. It was easy to enter the codes. The locker is not quite as big as they advertise. The locker only held 3 carryon suitcases instead of 4. The locker does not hold 2 medium suitcases together. Instead you need 2?lockers for 2 medium suitcases which leaves a bit of extra space in each locker. I believe for what we paid for 3 lockers - 4 carryons and 2 medium suitcases - at City Locker, we could’ve paid a little less at Nanny Bag and not have to walk as far.

Good.

Good location nearby the two railway stations. Size of locker okay, citylocker room a little bit small but okay.

Horrible experience! I paid for the service and then a code was never sent to my email. I’ve put in multiple complaints and tried calling the help line many times but have received no help.