Customer reviews of CITY-LOCKER Paris

I paid 3 times, and still didn't get in and there was no one to be contacted for help

There was a mistake and I paid twice and didn't get any solution.. Just "to pay" so definitely I won't recommend this service

Easy access and spacious. Too bad the lockers aren't accessible later at night.

Unable to cancel our reservation due to a last minute problem, we lost 12 €.

Ho usato questo servizio durante una breve visita alla città. Ho avuto qualche difficoltà con i codici di accesso ma sono stati risolti velocemente con una semplice telefonata. Molto comodo, armadio spazioso e pulito.

A bit expensive ...

It didn’t work… we lost a lot of time to call for help

a bit away from Chatelet-Les _Halles metro station, but fine there was another station at short distance. The lockers was pretty large.

Locker size is small, has small pieces that prevent correct fitting for two standard baggage pieces. The price is high for the space you get.

Spaces too small, and the lockers are a 7-8 minute walk from Les Halles, even though the presentation suggests they are in Les Halles station. Impractical.

Easy to use and very practical. We had three small suitcases (hand luggage) that fit easily. The only thing not so convenient: it was a bit hard to find (even with Google maps) and quite a walk from the trainstation

The cost of storing two suitcases was 24 euros. We needed the storage only for one hour, so the price was totally unexpected. The information on the web page is absolutely misleading ("From 2€/ locker; Cheapest price per baggage in Paris!"). Two points only because our luggage was safe for the single hour we needed to store it. Disappointed.

May husband I went to Paris, on our last day, we still have plenty of time to go around but as we all know the check out in hotels are until noon only, so we used this citylocker near the train station so it’ll be easy for us. It is a bit challenging to find the location as it is not in the main street. And during that time, there’s a construction going in front so the whole place was covered behind. We also had difficulties accessing the locker for some technical reason. Good thing is that they have a very attentive customer service. Who can access/help remotely. After several try, we managed to get in and securely lock our stuffs. All in all I will give them a good rate, if not just with technical problems. They are helpful and prompt.

the door you need to enter has a very used keyboard and we (and other guests) had huge problems to get in. Nerveracking. Not for the money we had to pay for it

Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.

Did not reply at all

I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!

Blabla

Good position and easy to be used, but the location is not clearly visible and I had some troubles.

The location was good, easy to find. We had a little trouble trying to enter the locker room, but once inside there was no problem. I would use citylocker again when I travel.

A very practical and secure system for dropping off suitcases and enjoying the last few hours of your stay before catching your train or plane.

technical problem with the locker. Call to a technician, not very friendly

A signpost could help locate .... and the same visibility at St Lazare, which does not offer this service... French and foreign tourists welcome

Problems with the codes

It was difficult to figure out how to open the locker so perhaps clearer instructions could be put up. However there was very good communication by phone which sorted it out very quickly

Easy in every aspect.

It was initally a bit confusing to understand how it all works, but once you understand it , everything works well and as expected.

Easy to use. A bit pricey, but it was nice to be able to leave my bags for the day and access them multiple times. Customer service was quick to help when I needed it too. Would recommend.

Very good idea for dropping off this luggage.

We made the mistake of booking two places and contacted the agency right away but they didn't agree to give us a refund...

Very practical!

Safe, quick to book, but a bit expensive for a day pass

The trains never arrived.

I could not go to the locker because it is far from the Eiffel Tower and therefore can not give you my opinion except that they responded unfavorably to my request for refund.

its esy to access and very secure.

The location would be better described as Metrostation Reamur-Sebastopol. Caused some unnecessary walking with heavy bags.

Found it a little confusing on how to get into the locker, but overall this was a good experience. My bags remained safe while I visited the Eiffel tower

Everything was easy to do. The locker floor could have been a little bit cleaner; there was some slight debris in the bottom, probably from suitcase wheels. But I’m very picky about cleanliness, so would probably be fine for most people.
My bag was fine in the end and I had no problems. Would probably use again.

Thieves.