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重
Rating: 4 out of 5
GOOD!!
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 992 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 1, 2 and 4 stars
Reset filtersR
Rating: 4 out of 5
The compartments are smaller than expected, but with a bit of pushing we managed to fit a task case, a carry-on suitcase, 2 backpacks, and some small items. But whether 4 carry-on suitcases would really have fit, we now don't believe...
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Y
Rating: 4 out of 5
とても安全に、スムーズに利用できました。しかし私は女性で力がなく、背も低いので、一番上の段のロッカーにスーツケースを入れるのは大変でした！ロッカーの場所を選べたらいいのに！
C
Rating: 4 out of 5
Problem: the locker code starts like the door code, so anyone with the door code can open all the lockers!!!
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P
Rating: 4 out of 5
Convenient and very useful service
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R
Rating: 4 out of 5
Valid service, I had no problems but during the deposit I found a person inside the premises who was sitting and eating.
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A
Rating: 4 out of 5
Petite difficulté avec le système au début mais rapidement résolu grâce aux service client. En général très utile!
F
Rating: 4 out of 5
Very convenient, the service worked well. We suggest putting a bench inside the locker, that would be great.
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M
Rating: 2 out of 5
Way too far from the station. No clear information about this at the time of booking.
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Response from CITY-LOCKER Paris
Hello,
Thank you for using our luggage storage service in Paris and for sharing your feedback with us.
We are sorry if the location of our storage did not suit you.
However, the addresses of the storage locations are clearly indicated on the website just before making a reservation, along with a map that allows you to see the duration and distance from your departure point.
We wish you a pleasant day and hope to see you again very soon at one of our CITY-LOCKER storage locations.
Thank you for using our luggage storage service in Paris and for sharing your feedback with us.
We are sorry if the location of our storage did not suit you.
However, the addresses of the storage locations are clearly indicated on the website just before making a reservation, along with a map that allows you to see the duration and distance from your departure point.
We wish you a pleasant day and hope to see you again very soon at one of our CITY-LOCKER storage locations.
C
Rating: 1 out of 5
Too far from the halls, zero customer service.
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Response from CITY-LOCKER Paris
Hello, we take note of your comment. We need your help to establish what happened because we have looked at the videos, the logs, and if you called our hotline and found no trace of your visit with us. Thank you for contacting us at [email protected] to help us clarify this mystery and to refund you if applicable. Have a great day.
L
Rating: 4 out of 5
Uncomplicated booking and payment. The locker is sufficient for a maximum of 4 mini suitcases or 2 medium-sized suitcases. Be sure to measure beforehand! Downside: The entrance door did not close properly.
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G
Rating: 4 out of 5
Easy to understand the use of the locker. A longer evening opening time would have been appreciated, as well as a small table inside to use as a support for moving items between backpacks.
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D
Rating: 4 out of 5
Great luggage storage point but lacks cleanliness
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B
Rating: 4 out of 5
Opening hours can preferably be around the clock. Otherwise, it was a super great experience that I enjoyed a suitcase-free day in Paris.
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J
Rating: 4 out of 5
Very convenient, easy to use. The only downside is the price of €15 per day.
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F
Rating: 4 out of 5
Practical, but it's a shame that we can't book a time slot.
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K
Rating: 4 out of 5
At the station and simple handling! Not cheap, but for the size of the boxes, the daily price is very reasonable.
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A
Rating: 1 out of 5
It didn't work, I couldn't get in. I had to manage otherwise, and I was delayed.
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Response from CITY-LOCKER Paris
Hello, we take note of your comment. We need your help to establish what happened because we have looked at the videos, the logs, and if you called our hotline and found no trace of your visit with us. Thank you for contacting us at [email protected] to help us clarify this mystery and to refund you if applicable. Have a great day.
M
Rating: 4 out of 5
Great service, very convenient and practical. I don't give the fifth star just because of the cost. But for the rest, I recommend it to anyone traveling.
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B
Rating: 4 out of 5
Very convenient service. Large locker that can accommodate several pieces of luggage. Only small stress: upon our return, the coded entrance door would not open. Fortunately, we were able to contact an operator by phone who opened it for us remotely.
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G
Rating: 4 out of 5
Better prices for few hours
K
Rating: 4 out of 5
Location is good. The outside door was hard to open. Many people were struggling with it. After a few attempts we got in. If somebody else lets you in, you cannot open your locker!
Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations.
We take good note of your comments that will help us improve our service.
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
We take good note of your comments that will help us improve our service.
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
V
Rating: 4 out of 5
Well located. Locker big enough for my large suitcase, backpack, and shopping bags. Easy access with code.
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S
Rating: 4 out of 5
Excellent service, the place a bit dirty.
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Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information. Have a nice day and a nice weekend and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
G
Rating: 4 out of 5
Very practical and well located
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L
Rating: 2 out of 5
Too small
Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris.
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER
The size of the lockers is H.61cm x W.48cm x D.85cm. This dimension is suitable for most large suitcases and can fit up to 4 luggages ONLY and ONLY if the size of locker is under or equal to the IATA format (55 x 35 x 20cm).
For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information.
Have a good day and hope we will have the pleasure to welcome you in one of our CITY-LOCKER
J
Rating: 4 out of 5
Comfortable. A bit expensive.
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A
Rating: 2 out of 5
The entrance door did not work with the code
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Response from CITY-LOCKER Paris
Thanks for using our luggage storage service in Paris and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. For more information please take the time to look at our FAQ page and please contact our commercial department at [email protected] for further information. Have a nice day and a nice weekend and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 8 locations in Paris.
G
Rating: 1 out of 5
I rented on March 30 for March 31. When I confirmed, your software recorded March 30 - the day of my order. I had to redo it for March 31 and rent a second time. No explanation that you need to rent on the same day. Too bad!
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Response from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris. Our hotline is available from 8 AM to 10 PM every day to answer your questions and assist you in case of difficulties. In case of technical problems, our hotline can help you open your locker or the door, assist you in the booking process, or send a technician in case of more serious issues. You will also find a large number of answers to questions you may have by consulting the FAQ section of our website. The answers provided are in 6 languages. Hoping to have provided you with the necessary clarifications, we look forward to seeing you at one of our CITY-LOCKER locations.
V
Rating: 4 out of 5
Practical and easy to use. It would be interesting to offer a reduced rate for a shorter duration than a day. In addition to being more attractive for those who stay for a short time, it would free up spaces for others.
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A
Rating: 4 out of 5
Satisfied from the services provided. The locker was smaller than described but feats 1 large and 1 cabin suitcase.
D
Rating: 4 out of 5
Practical, reasonably priced. The front door keypad doesn't work very well.
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E
Rating: 2 out of 5
Hello, the service is quite satisfactory but the price announcement is misleading. 8.50 euros for a 2-hour drop-off seemed prohibitive to me. An hourly rate might be fairer.
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Response from CITY-LOCKER Paris
Thank you for using our luggage storage service in Paris and for sharing your feedback with us. The CITY-LOCKER spaces are monitored by our surveillance cameras 24/7, and our team ensures that your luggage is stored as securely as possible. Our insurance also covers your personal belongings up to 1500 euros per locker. And all this comes at a cost, and we are the only ones in Paris to offer you this level of security with double protection: door code and locker code. Additionally, returning the luggage costs 2€ for the day (8:00-22:00). We hope we have answered your questions and wish you an excellent day, looking forward to seeing you again at CITY-LOCKER.
A
Rating: 4 out of 5
The entrance door keypad was malfunctioning, I had to try several times. Otherwise, everything is okay, and the place is clean.
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Response from CITY-LOCKER Paris
Hello, Thank you for using our luggage storage service in Paris and for taking the time to bring this issue to our attention. Being very concerned about our customers' satisfaction, we take your feedback into account and always strive to improve our service to better satisfy our clients. We look forward to seeing you again under better conditions at one of our CITY-LOCKER storage facilities.
A
Rating: 4 out of 5
A bit difficult at first to enter. It's not easy for people who are not very familiar with all the codes. I don't know if it could be simpler. But I managed, that's the main thing. Thanks again, Anne Delorme.
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M
Rating: 4 out of 5
A bit far from the Gare de Lyon with a big suitcase.
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M
Rating: 4 out of 5
The locker was smaller than I thought but fine for my suitcase. I was very lucky to have a locker downstairs because I would never have been able to carry my 26-kilo suitcase upstairs alone. Very secure codes, perfect.
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D
Rating: 4 out of 5
Very good
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G
Rating: 4 out of 5
A bit too expensive after all
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M
Rating: 4 out of 5
Very practical but we would have liked a larger locker
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