Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 616 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1, 2 and 5 stars

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D
Davide R.
Rating: 5 out of 5
following a purchase from 06/04/2024
Very convenient. The large lockers, that can store up to 4 airplane-size bags, is really a plus.
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Youmdine B.
Rating: 5 out of 5
following a purchase from 16/04/2024
City locker, easy to use by following the instructions provided on the site
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Lenny S.
Rating: 5 out of 5
following a purchase from 04/04/2024
Order is right. Excellent location. Convenient. Price is right. Locker fits 3 carry-on suitcases which I was aware of.
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Silvia C.
Rating: 5 out of 5
following a purchase from 22/04/2024
Fast, safe, clean. We did not have issues.
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Alice C.
Rating: 5 out of 5
following a purchase from 14/04/2024
Practical, efficient and, in a word, perfect!
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serge C.
Rating: 5 out of 5
following a purchase from 07/04/2024
Easy to book
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Agnese G.
Rating: 5 out of 5
following a purchase from 19/04/2024
Prenotazione e pagamento online senza alcuna difficoltà, City Locker in posizione comoda e vicina a stazioni metro, procedura di deposito e ritiro bagagli rapida e semplice. Consigliato!
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simone F.
Rating: 2 out of 5
following a purchase from 19/04/2024
I spent 5 minutes try to open the door because the keyboard was defective. tou can image how I felt after leaving the lagguage inside that trap. (I spent other 5 minutes to re-open the door and go to the airport). shivers of fear
Response from CITY-LOCKER Paris
Hello Simone, We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Lisa H.
Rating: 5 out of 5
following a purchase from 13/04/2024
Very easy to use. Immediate email with codes to use.
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Toni F.
Rating: 1 out of 5
following a purchase from 20/04/2024
Info available is like rhe locker is very close to the train station butnit is not. I would not chose it if iha known before
Response from CITY-LOCKER Paris
Bonjour the location as well as a map indicated clearly the distance and average time to reach it.
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Hossain Ahmed C.
Rating: 5 out of 5
following a purchase from 13/04/2024
Excellent service. I recommend citylocker!
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Sylvia M.
Rating: 5 out of 5
following a purchase from 19/04/2024
Everything worked perfectly!
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Seiichi E.
Rating: 5 out of 5
following a purchase from 20/04/2024
Everything works well, i will use it more. THANKS
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Ronald R.
Rating: 5 out of 5
following a purchase from 15/04/2024
Good service, efficient and easy to use
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Ioannis P.
Rating: 5 out of 5
following a purchase from 17/04/2024
Easy to use, convenient, secure, and good value for money
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Marie H.
Rating: 1 out of 5
following a purchase from 18/04/2024
One of our booked lockers did not work, so we paid 15€ for nothing
Response from CITY-LOCKER Paris
Bonjour We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Yimeira S.
Rating: 5 out of 5
following a purchase from 13/04/2024
Great concept
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Melanie L.
Rating: 5 out of 5
following a purchase from 13/04/2024
....
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María Luisa M.
Rating: 5 out of 5
following a purchase from 19/04/2024
It was perfect. Easy to locate and to manage.
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Alfredo D.
Rating: 1 out of 5
following a purchase from 19/04/2024
We couldn't take the suitcases, the system blocked. We have them but we missed an automatic recording
Response from CITY-LOCKER Paris
Bonjour Alfredo We are so sorry for the problem you have had, Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Stephen M.
Rating: 5 out of 5
following a purchase from 24/02/2024
I did not encounter any problems regarding my order with citylocker.paris. I reserved my city locker Paris storage locker online using my U.S. debit card one month in advance. The emails soon after my reservation had been confirmed provided me with all the details I needed. The only thing I would change about the information in the email is the terms used to label the codes. "Door Code" should be relabeled "Building Door Code" because it is unclear at first glance to an English reader if the code labeled as "Door Code" is for the code for the building door or the locker door. The "Deposit Code," which is completely wrong and does not communicate anything at all in English and refers to the code needed to get into the locker itself should be relabeled as "Locker Code" or "Storage Locker Code." This relabeling would make identifying which code is which much easier to figure out at first glance for English readers. Another thing is, and probably more importantly, is that I think the cost for one of citylocker's storage lockers in Paris is a bit high and I would like to see the cost lowered by several euros.
Response from CITY-LOCKER Paris
Hello, Stephen Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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aurelie D.
Rating: 5 out of 5
following a purchase from 18/03/2024
Very easy access
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AURELIEN D.
Rating: 5 out of 5
following a purchase from 12/04/2024
As described, price €5, opposite the museum. Very good.
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Brigitte H.
Rating: 5 out of 5
following a purchase from 12/04/2024
It was very easyJet.
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Susanne O.
Rating: 5 out of 5
following a purchase from 14/01/2024
Très proche des deux gares, facile à trouver, service super
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Maria Czarina S.
Rating: 5 out of 5
following a purchase from 25/01/2024
Very smooth and easy experience. Dont understand the bad reviews tbh. All the codes worked. Lockers are very clean too.
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Silke L.
Rating: 2 out of 5
following a purchase from 17/04/2024
I was not able to open the locker. Tried several times.
Response from CITY-LOCKER Paris
Bonjour Silke we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem.
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Dan B.
Rating: 5 out of 5
following a purchase from 13/04/2024
Really easy to use. We booked in advance and the instructions to get into the building and lockers was easy. We realised we needed another locker whilst there too so went online and booked another within about 5 minutes.
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Simon L.
Rating: 5 out of 5
following a purchase from 01/04/2024
Excellent location and convenience. Lockers large enough for 4 small (carry on) suitcases
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Ignacio I.
Rating: 5 out of 5
following a purchase from 17/04/2024
The website is very easy to navigate, the instructions are very clear and the communication by e-mail and SMS is very efficient. I recommend the service!
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Maverick V.
Rating: 5 out of 5
following a purchase from 15/04/2024
Easy to book, fast email confirmation and good information
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Sara C.
Rating: 5 out of 5
following a purchase from 16/04/2024
Perfect
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Leitrim P.
Rating: 5 out of 5
following a purchase from 12/04/2024
Lockers were in a good place, safe area In my opinion. Prices were good
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Raisa G.
Rating: 5 out of 5
following a purchase from 01/04/2024
Safe, reliable, convenient location
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Carmen B.
Rating: 5 out of 5
following a purchase from 14/04/2024
Easy to find and use. What a great service, wish I had launched it! We used both Opera and Chatelet and were very satisfied. Both were clean, door keypads and locker keypads worked, luggage fit, and was secure when we returned.
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YUTA O.
Rating: 5 out of 5
following a purchase from 10/04/2024
スムーズに荷物を預けれた。セキュリティーもちゃんとしててよかった
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Elsa F.
Rating: 5 out of 5
following a purchase from 19/03/2024
Very nice
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Aissata D.
Rating: 5 out of 5
following a purchase from 13/04/2024
Easy and efficient. Not too expensive.
But location next to Opera is not really clean.
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Michèle P.
Rating: 5 out of 5
following a purchase from 15/04/2024
No problem on the site.
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aurelie B.
Rating: 5 out of 5
following a purchase from 09/04/2024
Very good, practical and easy service
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