Customer reviews of CITY-LOCKER Paris

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 11 612 published reviews

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1, 2 and 5 stars

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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/04/2023
excellent online service - locker service worked 100% exactly as expected
Response from CITY-LOCKER Paris
Hello David, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/04/2023
comodissimo e tutto perfetto. vicino alla Tour eiffel.
Response from CITY-LOCKER Paris
Hello Grazia, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 28/04/2023
Responded immediately when I booked the wrong day and resolved immediately. So helpful! Very convenient service.
Response from CITY-LOCKER Paris
Hello Kaylen, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/04/2023
Muy bien y muy facil de reservar a través de la web.
Response from CITY-LOCKER Paris
Hello Nestor, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/04/2023
Clear and working
Response from CITY-LOCKER Paris
Hello Giuseppe, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/04/2023
Was super easy to handle.
Response from CITY-LOCKER Paris
Hello Matthias, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/04/2023
Very simple & easy to use the service. Very helpful.
Response from CITY-LOCKER Paris
Hello Ruth, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/04/2023
This was a simple activity to complete. The online registration was simple and the subsequent instructions on accessing the location was clear. It was a good 5 minute walk to the lockers from Gare du Nord station. It was great to have the security knowing once inside the room you were away from prying eyes if you needed to rearrange your suitcase. Would recommend these to anyone wanting to off load their gear and sightsee before a late flight.
Response from CITY-LOCKER Paris
Hello Smith, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/04/2023
excelente servicio y muy seguro
Response from CITY-LOCKER Paris
Hello Jesus, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/04/2023
Nearer east station than Gare de Nord
Response from CITY-LOCKER Paris
Hello Juliet, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2023
very practical, instinctive
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Response from CITY-LOCKER Paris
Stephanie We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2023
the keypad didn't work to enter the premises. the number given didn't answer.
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Response from CITY-LOCKER Paris
Hello sir and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We note that despite this you were still able to use your locker and are therefore surprised by your rating. We look forward to seeing you again under better conditions.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/04/2023
good
Response from CITY-LOCKER Paris
Hello, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/04/2023
Perfect
Response from CITY-LOCKER Paris
Hello Boryana, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 24/04/2023
So easy to be booked! Just some clicks to get the possibility to enjoy the city without luggages. Several useful location to choose from. Big boxes and easy mechanism to drop off and pick!
Response from CITY-LOCKER Paris
Hello Valentina, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/04/2023
Excelente servicio y buena ubicación.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2023
everything is well explained and easy to understand!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2023
Comodissimo!
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 23/04/2023
Great service, it’s easy to book a locker. The website was clear, easy to use and confirmation came immediately. Nice job!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/03/2023
Muito bem situada e de fácil utilização.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2023
Everything worked fine! There's even a QR Code to scan in case anyone needs help/advice. Can't go wrong with city locker.
Response from CITY-LOCKER Paris
Hello Sabrina, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/04/2023
The door could not be opened with the key number. I have sent a mail about this and received no answer.
Response from CITY-LOCKER Paris
Bonjour Ulrich we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem. Could you please resend your mail to [email protected] so that we can answer it. Merci
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/04/2023
Great
Response from CITY-LOCKER Paris
Hello Melker, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 22/04/2023
conveniently organized
Response from CITY-LOCKER Paris
Hello Martin, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2023
Quick and easy booking. Access to the locker is easy with information received via sms and email. It's a service I'll use again.
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Response from CITY-LOCKER Paris
Hello Daniel Thank you for your review and for using our service. We hope to have the pleasure of seeing you again during your next stay in Paris.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/01/2023
I was able to use it with confidence !
You can easily enter with the security code sent to you.
However, the problem is to put a 30kg suitcase in the upper locker.
I'm tall and strong, so I managed to do my best, but I don't think short women can enter.
I think it would be perfect if you could select the upper row, the lower row.
Response from CITY-LOCKER Paris
Hello Kayoko, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker, thank you for your recommandation, it always helps us to provide a better service to our customers. We hope to see you again in one of our storages very soon. Have a good day.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 10/04/2023
Excelent service!!
Response from CITY-LOCKER Paris
Hello Andreia, Thanks for sharing your opinion, We are glad that you had appreciated your visit at CityLocker and we hope to see you again in one of our storages very soon. Have a good day.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2023
Easy to register and use!
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 18/04/2023
Locker doesn't work.
Door is not locked at all.
As I don't have much tine to call and wait for help, I needed to carry all the baggages that day
Also I met a one who did not received email and cannot store baggage.
Response from CITY-LOCKER Paris
We are so sorry for the problem you have had. You should have called the hotline available every day from 8.00 am to 10 pm to get assistance and be avale to use our service. Please send us an email at [email protected] to get a refund the 15€ not 18€ that you have paid We take the opportunity of your feedback that booking is mandatory to get your codes to use our service. Once again sorry for the problem
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/04/2023
Excellent Service and straightforward process
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/04/2023
Excellent service, easy to book, and good instructions to find locker store. Only thing is making it more clear you’re booking a locker not per suitcase/bag. We booked 2 lockers thinking it meant 2 bags so we paid double for what we needed. But the facility itself was good.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/04/2023
Best service !
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/04/2023
Alles was inorde!!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/04/2023
Very convenient. We had a great final day in Paris as we were able to leave our bags in a safe location next to the train station.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2023
It's a shame to find information on the site that rental starts at 2€/day, only to have to pay 15€ for 4 hours of rental in front of the locker. This gives the unpleasant impression of being taken for donkeys.
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Response from CITY-LOCKER Paris
Hello Gaëlle, thank you for sharing your opinion with us. The sliding scale rates only apply to multi-day bookings (-50% on the 3rd and -83% on the 5th) and our daily prices per locker are the cheapest in the luggage storage sector. Our prices are clearly indicated on the website prior to booking. However, we are sorry that you were not satisfied with our locker prices. We wish you an excellent day and hope to see you soon in our City-Locker spaces.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/04/2023
Exactly what I need.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 20/04/2023
Maybe the lockers are okay but they are nowhere to be found at the station (gare du nord)
No signing at all...
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We are sorry that you didn't find our storage, however, the storage's adress is clearly indicated on the website and on the booking confirmation, we are not related to the station because we are not depending from them Did you manage to find and use our lockers at the end ? Citylocker's team wish you a great day
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/03/2023
Easy to access
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/04/2023
Good service at a good price
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/04/2023
Very good and easy!