English 
A
Rating: 5 out of 5
perfect, a little expensive
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 612 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2 and 5 stars
Reset filtersV
Rating: 5 out of 5
Fast and easy to book
V
Rating: 5 out of 5
Super easy to use, excellent location
V
Rating: 5 out of 5
Easy to use and communicate with in case of problems.
A
Rating: 5 out of 5
Practical. Very easy to use. Ample space
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V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
It worked perfect for us. Will definitely use it again
V
Rating: 2 out of 5
Wrong information on pricing and it is way too expensive. In the website it says that it is 2€ daily, based on that I went to the place and found out that I have to pay 15€ instead. I feel tricked. And 15€ is too much.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion. The prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days (also written on the website) We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Rating: 5 out of 5
Easy and convenient to book
V
Rating: 5 out of 5
Very easy to locate and book a locker. Very secure method and was a handy way of storing our luggage due to having a flight booked later on that night which saved us having to take our luggage around with us all day whilst site-seeing.
A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Excellent experience
V
Rating: 5 out of 5
Easy to find and very easy instructions. I felt very safe leaving my luggage here!
A
Rating: 5 out of 5
Easy access and secure locker!
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V
Rating: 1 out of 5
Misinformation regarding the amount of luggage able to fit in locker resulted in us having to purchase a second locker upon arriving. This was further challenged by the fact that no cell reception is able to be accessed in the shop leaving me standing outside in rain trying to purchase locker online. Upon acquiring a second locker it was revealed that our designated locker was faulty and did not properly close. I then proceeded to contact helpline whilst standing outside in rain again only to find the helpline is only in french. Would give zero stars if I could!
Response from CITY-LOCKER Paris
Hello, Thank you for your opinion, Regarding our locker's size, you can fit 4 cabin luggage according to the IATA standard or one large suitcase. Furthermore, you could have reach our hotline (which is available in French, Enligsh and Spanish) and we would have changed your defaulting locker. CityLocker's team wish you a great day !
A
Rating: 5 out of 5
Excellent
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V
Rating: 1 out of 5
Io ed i miei abbiamo prenotato e pagato 6 cassette e non ne abbiamo utilizzata neanche una in quanto non si aprivano
Abbiamo atteso più di un'ora, tra tentativi e arrivo del tecnico ma in alcune prove si aprivano, subito dopo, riprovando no.
Probabilmente c'era un guasto tecnico.
Alla fine ce ne siamo andati nel timore che al ritorno avremmo perso troppo tempo nel riaprirle.
Pessima esperienza, inoltre abbiamo fatto presente la problematica via chat, ma non siamo stati neanche risarciti
Abbiamo atteso più di un'ora, tra tentativi e arrivo del tecnico ma in alcune prove si aprivano, subito dopo, riprovando no.
Probabilmente c'era un guasto tecnico.
Alla fine ce ne siamo andati nel timore che al ritorno avremmo perso troppo tempo nel riaprirle.
Pessima esperienza, inoltre abbiamo fatto presente la problematica via chat, ma non siamo stati neanche risarciti
Response from CITY-LOCKER Paris
Hello Bianca, Thank you for your opinion, We are sorry you had troubles during your visit, in case of any problems do not hesitate to call the hotline. As soon as we were informed, one of our members came to solved the issue. After checking, we have refunded you on an exceptional and commercial basis. CityLocker's team wish you a great day !
V
Rating: 5 out of 5
Very convenient.
Cheaper than other lockers, but the lockers in Paris are expensive.
They are big and hold a lot.
I wish there were more lockers in convenient places, like near bus stops.
Cheaper than other lockers, but the lockers in Paris are expensive.
They are big and hold a lot.
I wish there were more lockers in convenient places, like near bus stops.
A
Rating: 2 out of 5
That same day, I mistakenly made a reservation for the lockers at the train stations and near the Eiffel Tower. I immediately emailed to try to cancel the order. I received no reply to my request. Otherwise, the service is very practical. However, we didn't manage to enter ( first code didn't work. Fortunately, at both baggage drop-off and baggage claim, customers let us in and we were able to use the code to open the locker. As I said earlier, this is the Eifel Tower locker. OLIVIER
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Response from CITY-LOCKER Paris
Hello Olivier, Thank you for leaving your opinion after your visit to our facilities. However, we can't find any requests for refunds by e-mail, nor calls to our hotline. Could you please send us the e-mail to [email protected]? The CityLocker team wishes you a pleasant day.
V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
Muy seguro y sencillo! Un poco caro, pero buen servicio
A
Rating: 5 out of 5
Perfect. Easy and useful. I dudnt received the email with the codes but i received the sms.
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V
Rating: 5 out of 5
Easy to use, fit large suitcase and was perfect for the day. Highly recommend if you need a place to store you luggage for the day. Busy early morning, make your reservation.
A
Rating: 5 out of 5
Muy cercano al centro de Paris. Me gusto poder dejar allí mis pertenencias. Un sitio seguro.
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V
Rating: 5 out of 5
Easy to book & use, a hidden gem! Genuinely safe.
Good size locker to fit a large suitcase in.
Good size locker to fit a large suitcase in.
V
Rating: 5 out of 5
Great location and super easy to use!
V
Rating: 5 out of 5
Easy to reach - well organized - very large lockers
V
Rating: 5 out of 5
It was really easy to use.
V
Rating: 5 out of 5
Close to the Eiffel Tower, save, autoservice. It was perfect!!
V
Rating: 5 out of 5
Excellent service and easy to book.
V
Rating: 5 out of 5
Easy to navigate the booking (which is only online), good sized lockers, could fit about 5 backpacks with no issue. The code system is great, there's cctv and a person inside cleaning and keeping an eye on things.
V
Rating: 5 out of 5
Very useful and easy-to-use service. Very helpful for tourists who wants to spend time in the town and skip trip to and from hotel.
V
Rating: 5 out of 5
Very easy to find.
Great location.
Does what it is supposed to do, easy to use and informative guide on how to use.
Definitely recommend if needing a luggage locker in Paris city centre!
Great location.
Does what it is supposed to do, easy to use and informative guide on how to use.
Definitely recommend if needing a luggage locker in Paris city centre!
V
Rating: 5 out of 5
This was a fantastic service. Very easy to use.
A
Rating: 5 out of 5
Very easy to understand and use.
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V
Rating: 5 out of 5
It was fairly easy to use and get to. For reference, our family of 5 needed 3 lockers for 5 small suitcases, 5 carry-ons, jackets, and a few misc items. It was good that it opened at 8:00am (the others opened at 10:00) and it was open on Jan 1 (others were not).
V
Rating: 5 out of 5
Muy buena ubicación (muy cerca de la torre) seguro, confiable, el locker es súper espacioso, recomendable 100%
V
Rating: 5 out of 5
Easy enough to find, The lockers are secure as you have to type the code in SLOWLY and it is obvious when you get it correctly. Nice neighborhood, nice places to eat and some shopping. Near bus and Metro lines.
V
Rating: 5 out of 5
Perfect
V
Rating: 5 out of 5
Absolutely brilliant! Booked online and when I got to the locker was able to insert everything with no problem and found all my items still there!