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Rating: 5 out of 5
The site is very easy to use and already shows us all the information we need.
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Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 612 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2 and 5 stars
Reset filtersV
Rating: 1 out of 5
Not happy paid for 4 lockers however when I went one was being used and was full of someone’s cases.
This is very unsafe as items could be stolen. And I have not been refunded either
This is very unsafe as items could be stolen. And I have not been refunded either
Response from CITY-LOCKER Paris
Hello Narhisa, Thank you for your opinion, we are sorry that you had troubles during your visit. However, after checking, you only used one locker among the four that you booked and never called the hotline to get a refund, we could have helped you with your problem. We wish you a great day from the City Locker's Team.
V
Rating: 5 out of 5
very good service
A
Rating: 2 out of 5
poor communication on payment (it's not clear on the website that payment is exclusively online)
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Response from CITY-LOCKER Paris
Hello Julie, Thank you for your opinion. We're sorry you didn't understand the payment method. As our stores are fully automated, payment is only possible online. We make this clear in the FAQ on our website, and our payment methods are specified at the bottom of the home page. We hope to see you soon in one of our CityLocker spaces!
V
Rating: 5 out of 5
Booking is easy ans site easy to navigate, communication is good and all went well.
V
Rating: 5 out of 5
Order was easy and quick.
A
Rating: 5 out of 5
Very good
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V
Rating: 1 out of 5
It says 2 Euros on the website it did cost us 15 euro per bag. just put the upfront price
Response from CITY-LOCKER Paris
Hello Theo, Thank you for sharing your opinion, the prices of our lockers can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. Furthermore, the price for some days can decrease down to 2 euros if you book for several days. We wish you a very good day and we hope to see you again in one of our storages very soon.
V
Rating: 5 out of 5
Affordable, quick, and convenient!
V
Rating: 1 out of 5
Support never responded. So I would give them a very poor review for bad customer service
Response from CITY-LOCKER Paris
thank you for your message. you have contacted our hotline available every day from 8 a.m. to 10 p.m. when you call you automatically receive a text message which must be answered .... you have not answered the text message so it is difficult for our teams to answer you ...
A
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Great service!
V
Rating: 5 out of 5
The lockers were very easy to access and convenient to our apartment. A good value for storing our luggage on our first day in Paris.
V
Rating: 1 out of 5
Before booking the lockers I talked to customer support. I told them we had 4 carry ons and 4 backpacks. They suggested we book 4 lockers. We only needed two. I asked for a refund. I have reached out to them several times without any response. I am not happy with the service.
Response from CITY-LOCKER Paris
Hello, Thank you for using our lockers, we are sorry that you had troubles during your visit. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. Regarding the refund, as indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable or refundable, only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement
V
Rating: 2 out of 5
The lockers are full of dirt. They should be cleaned daily. The size of the locker could be better specified before purchase. In our case, we paid for 2 lockers to put 3 suitcases in and then we saw that
everything would have fit perfectly in one locker.
Impossible to request a refund.
everything would have fit perfectly in one locker.
Impossible to request a refund.
Response from CITY-LOCKER Paris
Hi Aitor, We are truly sorry for the troubles you had during your visit at CityLocker. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. However, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.
V
Rating: 5 out of 5
It had enough space to keep 3 plane suitcases
A
Rating: 5 out of 5
perfect
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V
Rating: 5 out of 5
Smooth. Only problem could be that there is no person at the locations. Have to rely on help through phone or email. They are responsive though.
V
Rating: 5 out of 5
Easy to use and secure. First time using city locker but not the last! Lockers hold more than we anticipated! A large + small rolling duffle or 2 rolling bags plus 1-2 backpacks. Great option for travel days without luggage hassles.
V
Rating: 5 out of 5
Fácil para entrar y acceder a las taquillas, de buen tamaño para dos maletas grandes. Muy recomendable
V
Rating: 5 out of 5
Great location in Paris!
A
Rating: 5 out of 5
Very practical, easy and budget-friendly
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A
Rating: 5 out of 5
The site is well done easy booking
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V
Rating: 2 out of 5
Bad cleaning. Too much money.
Response from CITY-LOCKER Paris
Hello, thank you for sharing your opinion. We are sorry if the shop’s situation has disappointed you. However, cleaning society members come several times per week to clean the lockers and the premises to make your visit as pleasant as possible. Regarding the prices of our lockers, they can be found on our website and they are really reasonables. It’s important to notice that the indicated price matches the price by locker which can contain up to 4 suitcases but we are sorry if the prices didn’t fit your expectations. We are wishing you an excellent day and we hope to see you again in one of our storages very soon.
A
Rating: 5 out of 5
Nice location, full breakfast, clean room
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Response from CITY-LOCKER Paris
Hello, I think you are mistaken about the establishment you wish to rate, we are not a hotel but a luggage storage company. The CityLocker team wishes you an excellent day.
V
Rating: 5 out of 5
Very helpful
A
Rating: 5 out of 5
None
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A
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
Good position, user friendly, price reasonable. I added some items during daytime, this is very practical for shopping.
A
Rating: 5 out of 5
Oulada is not bad in real life.
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A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
great service!
V
Rating: 5 out of 5
everything went amazing and it was really easy to understand and use
V
Rating: 5 out of 5
Very safe and efficient
V
Rating: 5 out of 5
All is ok.
V
Rating: 5 out of 5
Todo perfecto, muy útil para el equipaje y seguir haciendo turismo.
Todo muy bien
Todo muy bien
A
Rating: 5 out of 5
Simple and practical
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V
Rating: 5 out of 5
Simple, straightforward and excellent location. Spacious lockers (can fit a standard large suitcase). You go there, put your back and move on with your day !
V
Rating: 5 out of 5
Nice experience. Felt safe.
V
Rating: 5 out of 5
Easy to use, convenient