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V
Rating: 5 out of 5
Great service
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 997 published reviews
Summary of reviews
City-Locker Paris consistently delivers convenient, well-located lockers that are easy to use and secure, with clear directions and simple access via a door code. The lockers are described as spacious and practical, enabling multiple bags or backpacks to be stored comfortably, and the locations near major transit hubs or landmarks make drop-off and pick-up straightforward. Customers highlight quick and reliable service, intuitive interfaces, and a smooth experience from arrival to departure, with several noting the value and practicality for early arrivals or sightseeing days. Overall, the service is praised for reliability, accessibility, and peace of mind in securely storing belongings.
Reviews 1, 2 and 5 stars
Reset filtersV
Rating: 5 out of 5
All fine, just had to write the code a couple of times, didn't accept it immediately (physical buttons/dials, one has to be pressing them hard)
V
Rating: 1 out of 5
The process of ordering a locker was very complex. So much so that I ended up paying for more than I had to because I originally booked for the wrong date. You should just be able to book a locker on site like most other locker programs in big cities. After a long international flight this process was exhausting for me.
Response from CITY-LOCKER Paris
Hello Thanks for your feedback Taking an order online takes less than 2 minutes if you follow the steps correctly without returning. This should not be seen as a constraint but just a time saver. You book while being in your transport to arrive and drop off directly. And if you have any questions, our hotline is available from 8 a.m. to 10 p.m. every day.
A
Rating: 5 out of 5
The site is easy to use and quickly accessible to find all the information you need to make a reservation.
Translated reviews
V
Rating: 5 out of 5
Easy to use, secure lockers and keypad system, exactly what I was looking for during my stay in Paris
V
Rating: 5 out of 5
Easy to book and clearly identifiable.
V
Rating: 5 out of 5
We needed to drop off our luggage for several hours until we could check into our Airbnb. It was super easy and convenient. I would definitely use again.
V
Rating: 5 out of 5
Everything went perfect. Amazing service and with a exquisite client support that answered me extremely fast. Will use city locker everytime i need!
V
Rating: 5 out of 5
Had trouble getting in initially but customer support was fantastic. Used them two different days and would strongly recommend.
V
Rating: 5 out of 5
This facility worked great for the day I left my Airbnb.
V
Rating: 1 out of 5
No internet service at the city locker location, lots of problems accessing their system, finally we got the access codes, but again many tries to open the front door. We then deposited our luggage, and left their premise. Upon we tried to retrieve our luggage, first the front door would not open with our correct codes, even the Uber driver tried for us. Finally the front door opened, and we tried to open the locker. Same thing happened, the locker would not open with the correct code. It took something like 30 minutes to retrieve the luggage........what a nightmare dealing with this City Locker
Response from CITY-LOCKER Paris
hello. thank you for your message. I assure you tower is working properly and you yourself have been able to verify that tower is working because your uber driver was able to easily use the service... are we responsible if you did not succeed?? have you contacted our hotline which is available 7 days a week from 8 a.m. to 10 p.m. and who could help you open the door and locker remotely??? we weren't lucky enough to have you online it's because everything went well contrary to what you say .... the disaster scenario to harm is useless ... it was enough to contact the hotline if you really had a problem ....
V
Rating: 2 out of 5
Locker schedule should be more visible. People should be more wiling to help if your luggage got stucked after the hour.
V
Rating: 5 out of 5
Easy to use
V
Rating: 5 out of 5
VERY CONVENIENT FOR THOSE WHO WANT TO VISIT THE CITY WITHOUT LUGGAGE
V
Rating: 5 out of 5
Very good, great service. I would recommend.
A
Rating: 5 out of 5
Super system, secure and easy
Translated reviews
V
Rating: 5 out of 5
Easy access, great location, good conditions
V
Rating: 5 out of 5
Customer service was quick and responsive when I accidentally booked the wrong location. Really loved the locker system, easy to get in and out. I felt that my belongings were safe and secure.
V
Rating: 5 out of 5
Extremely simple and easy to use. Code(s) received via Mail, entered at the door and the panel inside. Done!
V
Rating: 1 out of 5
The locker is broken and they can’t refund 15$ for me
Response from CITY-LOCKER Paris
Hello Thank you for your message which surprises us and does not reflect the truth As our teams told you, the locker works very well but you did not manage to use it (the other customers manage to open and close it without problem) However, as you recommended a locker, we had very exceptionally refunded the first locker... Hence our misunderstanding of your message which only aims to harm our reputation
V
Rating: 5 out of 5
Ease to use
V
Rating: 5 out of 5
Very practical, easy and affordable!
V
Rating: 5 out of 5
It was an easy find everything went smoothly
V
Rating: 5 out of 5
Very convenient and close to both Gare de l'Est and Gare de Nord
V
Rating: 5 out of 5
Really helpful service, easy to book
V
Rating: 5 out of 5
Super
V
Rating: 5 out of 5
It’s a very convenient and safe, albeit expensive service
V
Rating: 5 out of 5
Muito fácil e rápido de acessar ! Me deixou livre das bagagens para explorar uma nova cidade!
V
Rating: 5 out of 5
I found everything as descripted on site. No problems with the codes. No need to ask for help.
V
Rating: 5 out of 5
Perfect location. Simple to use
A
Rating: 5 out of 5
Muito pratico!
Translated reviews
A
Rating: 5 out of 5
it's easy to use. the locker is spacious but only fit for 2 middle-size of baggage.
Translated reviews
V
Rating: 5 out of 5
El espacio es suficiente para guardar tres maletas pequeñas
A
Rating: 5 out of 5
Super
Translated reviews
V
Rating: 5 out of 5
Really good experience. Lockers are an excellent size and fitted one very large and one small suitcase. No problems experienced - would recommend.
V
Rating: 1 out of 5
Expensive. Enough alternatives for Future.
Response from CITY-LOCKER Paris
Hello Lukas, On the site it is written From 2€, you have access to information on the site The price is €12.00/day per locker for one day (8:00-22:00). (€15.00/day on weekends and public holidays) For reservations of several days, the rates are decreasing. Some days benefit from promotions, which can go down to 2€/day.
V
Rating: 5 out of 5
Good service. Very easy to book and intuitive interface. Would recommend.
V
Rating: 5 out of 5
Clean and super simple instructions, would definitely use again!
V
Rating: 5 out of 5
Clean space and easy access
V
Rating: 5 out of 5
Everything perfect