English 
A
Rating: 5 out of 5
Very good, easy access
Translated reviews
Customer reviews of CITY-LOCKER Paris
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 11 610 published reviews
Summary of reviews
CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Reviews 1, 2 and 5 stars
Reset filtersV
Rating: 5 out of 5
Easy to book and good value for money.
V
Rating: 1 out of 5
No service, it was all self-service. Happy to pay the fine as it was my fault but nothing can be done till the next day was ridiculous. This is supposed to bring convenience but it’s the other way around.
Response from CITY-LOCKER Paris
hello As indicated on our site when you placed your order, our opening hours are from 8 a.m. to 10 p.m. For the security of lockers and luggage inside, our doors close at 10 p.m. and alarms go off. We cannot be responsible for the fact that you arrive late to collect your luggage.
V
Rating: 5 out of 5
Perfect!
V
Rating: 5 out of 5
Easy to find and use, a nice secure location
V
Rating: 5 out of 5
The best!
V
Rating: 5 out of 5
All went well
V
Rating: 5 out of 5
Very good. Easy to book. I would recommend.
V
Rating: 2 out of 5
Thank you for asking about my experience. Overall, they are rather negative. When we entered the room, other users were already desperately trying to open their lockers. Our Locker also did not open after several attempts. The keypad does not allow for a reset or input correction. Only after I entered the code in the entrance door again did the Locker open. Apparently, the system cannot process several customers at the same time. The input device at the front door does not always react correctly and is much too old. No one could be reached personally at the hotline number. The price should at least be chosen gradually depending on the rental period. Overall, I would think twice before using this service again.
V
Rating: 1 out of 5
After I had put the luggage in the compartment, I wanted to try opening it again for later, just to be on the safe side. Well, the code I entered was no longer accepted and the compartment could no longer be opened. But the code I entered was definitely correct. To be honest, I also had the feeling that someone in the background was having fun and deliberately not accepting the code. I was able to open it a few hours later, but City Locker definitely ruined the last day of my holiday, because the whole time I couldn't be sure that I would be able to get my luggage out again in time. I was thinking about my luggage the whole time. Next time, I will use the locker at the station.
Response from CITY-LOCKER Paris
Hello and thank you for your message. We reassure you that no one plays behind to annoy you... you did not enter the correct code so your locker cannot be opened. When you returned you entered the correct code and your locker opened. In case of concern, a hotline is at your disposal from 8 a.m. to 10 p.m. every day, we could have reassured you from the start if you had contacted us.
V
Rating: 5 out of 5
Easy and safe!
V
Rating: 5 out of 5
Sure
V
Rating: 5 out of 5
Instruction is very easy.
V
Rating: 5 out of 5
Very satisfied with the service. I booked a locker for the same day and everything went smoothly. Would use it again!
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
V
Rating: 5 out of 5
Very simple solution to storing bags while traveling. Lockers were large, clean and easy to acess. Station was in a safe area and cost of storage was reasonable. Phone contact available to assist with access issues for someone who dies not speak French. I highly recommend this service.
V
Rating: 5 out of 5
Works as expected
V
Rating: 5 out of 5
Easy and functional
A
Rating: 5 out of 5
Simply perfect, accessible and secure
Translated reviews
A
Rating: 5 out of 5
easy to use
Translated reviews
A
Rating: 5 out of 5
Very easy and reliable as well as your customer service
Translated reviews
V
Rating: 5 out of 5
okok
A
Rating: 5 out of 5
Rápido, sencillo y tremendamente valioso! La mejor manera de aprovechar el día de llegada o de vuelta.
Translated reviews
A
Rating: 5 out of 5
Easy & fast to register
Translated reviews
V
Rating: 2 out of 5
I had problems with opening my locker so I tried to contact the service multiple times within the opening hours. I called as well as wrote an email but did not get any answer. Fortunately, I managed to handle the situation on my own, but for 12 euros that I paid I should have received the help I needed immediately.
V
Rating: 2 out of 5
Suggests it is present at Chatelet les Halles, in fact it is 10 minutes aeay from it.
V
Rating: 5 out of 5
Is a great service. Love that is autoservice.
A
Rating: 5 out of 5
Easy navigation
Translated reviews
V
Rating: 5 out of 5
very practical website. well explained content which results in a quick booking. when we travel we always try
look for the citylocker because it gives us the most confidence and security
look for the citylocker because it gives us the most confidence and security
V
Rating: 5 out of 5
Es ist ok.
V
Rating: 5 out of 5
All very efficient aand good location for stations
V
Rating: 5 out of 5
While my experience with City Locker got off to a rough start, I can’t really blame the company. I had initially thought that the locker locations were staffed, and so I was never considered how I would access my locker if the lockers were not staffed — which in fact is the case. Turns out after the fact I found an email in my “junk” folder with all the necessary access information — but that didn’t help much, because I never checked there. Fortunately, I was able to reach someone at their central office, and they were able to provide the needed access codes. BOTTOM LINE: Check your email and if you don’t see anything, check your “spam/junk” folder!
V
Rating: 5 out of 5
Quick and reliable.
V
Rating: 5 out of 5
Very good
V
Rating: 5 out of 5
Convenient location and clear instructions. Clean lockers
V
Rating: 5 out of 5
It's perfect. Recommended.
V
Rating: 5 out of 5
City lockers was perfect for us to store our luggage until our flight later that evening. You reserve the lockers online and receive a door code and locker code. We found that one of the lockers assigned to us did not work so we called and within 30 seconds they changed our locked and even popped it open for us.
Note: each locker can fit one large checked suitcase or two small carryon sized suitcases.
Note: each locker can fit one large checked suitcase or two small carryon sized suitcases.
V
Rating: 5 out of 5
Good web, easy to use and intuitive.
A
Rating: 5 out of 5
Perfect
Translated reviews