CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.
Hello Magdalena, Thank you for sharing your opinion, As said in our General Terms : In accordance with the provisions of article L.121-21-8 of the Consumer Code, the customer is informed that he/she does not have the right of withdrawal, which he/she expressly waives in view of the specific nature of the service, and that the reservation is not refundable except in cases of force majeure. We wish you a great day.
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Marc G.
Rating: 2 out of 5
following a purchase from 19/08/2023
Lockers too small and too expensive We had to clima up many stairs to get to the locker
Response from CITY-LOCKER Paris
Hello, Marc Thanks for using our service and sorry it does not reach your expectations. But could you please tell us which stairs you are talking about as our shop is at the ground floor? What do you mean by locker are too small? Locke size is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm). Which size will have been convenient to you? Thanks in advance for taking the time to answer our question so that we can improve if necessary our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Abdullah A.
Rating: 1 out of 5
following a purchase from 14/08/2023
When I booked the locker, I did not pay attention to the luggages’ dimensions mentioned. Such information should be clear - it is mentioned below the renting date (you have to scroll down to see it).
So anyway, i could not fit my luggage in the locker, and there was no one there to discuss about the refund or cancellation - it is a self service I guess.
Response from CITY-LOCKER Paris
Bonjour, merci d'avoir réservé notre service et désolé que vous n’ayez pu l’utiliser par manque d’attention. Comme vous les précisez, il est très important de vérifier la taille des bagages avant de finaliser votre reservation; Pour rappel L 48 cm x H 61 cm x P 85 cm. Cette dimension convient à la plupart des grandes valises et peut contenir jusqu'à 4 bagages cabine format international IATA (55 x 35 x 20 cm). Les dimensions figurent en pages d’accueil de notre site sous forme de texte et de GIF afin de vous alerte sur les dimensions des casiers ce qui vous a apparement échappé, ce que nous regrettons. Le système étant automatisé aucune aide sur place ne peut vous être apporter mais une hotline disponible 7/7 de 8:00 à 22:00 aurait pu vous apporter une réponse commerciale et notament vous proposer un avoir du montant de votre réservation valable 6 mois. Nous restons bien évidement à votre disposition soit par téléphone soit @ [email protected] pour tout complement d’information. Bonne journée et au plaisir de vous accueillir dans l’une de nos 6 adresses parisiennes.
Hello, KIMIKO Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. We are not sure to understand your message. You have used our service and say it was ok and in the same time you talk about cancelling. Sorry but it is a little confusing for us. Regarding the cancellation of your booking it is clearly indicated in our general terms and conditions that you have validated when booking that the service is non refundabled but you can have a credit note valid 6 months in you need to change your dates. So once again we do not understand very your note and comment. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Márk V.
Rating: 1 out of 5
following a purchase from 04/08/2023
When we arrived back to luggage, the PIN’s was not working. On other tourist report me the same issue, she bought a new ticket to open the door. It’s not fair.
Response from CITY-LOCKER Paris
Hello, Márk Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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jane V.
Rating: 2 out of 5
following a purchase from 29/07/2023
When we arrived at the locker location, we found a suitcase already in our locker. I called the number listed by the code information, but I got a recording and nobody ever called back as I requested in the message I left. We would have been out of luck except that by pure coincidence the person whose bag was in "our" locker walked in and took her bag away. She was very nice - but she could have returned and taken our bags, since she also had the code for that locker. We decided to take a chance, and our bags were there when we returned. But - how UNACCEPTABLE that they gave the code to a locker to two different people for the same day!! BAD!
Response from CITY-LOCKER Paris
Bonjour, thanks for your feedback and sorry for the problem you have had. What happened could have been problem put by change nothing happened. Sorry for that. Did you contact the hotline? If so we will have given you another locker. We have had a problem in our system and are so sorry for that. Please contact the costumer service so that they can give you a refund : [email protected]. On behalf of all the City-Locker's team we would like again to apologize for this problem. We wish you a very good day and hope to see again in on of our 6 locations in Paris. Jean François CEO City Locker France
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chris B.
Rating: 2 out of 5
following a purchase from 14/07/2023
Room was clean. Have to stand on sidewalk in front to make reservation with credit card in hand…not very safe. Keypad for locker was dodgy, had to do code like 6-7 times before it worked. Prices were far higher than advertised.
Response from CITY-LOCKER Paris
Hello, chris Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
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Berit H.
Rating: 1 out of 5
following a purchase from 11/07/2023
It worked very well
Response from CITY-LOCKER Paris
Thanks you very much for your feedback and for using our service. We are a little surprised you put a good comment but a 1 star? Could it be a mistake? Please let us know we will be happy to tell how to change this quotation. Thank you
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Iria O.
Rating: 2 out of 5
following a purchase from 13/07/2023
No room for 4 beacons, unless they're tiny. We had to pay for 2 boxes, 30€ for 2 beacons.
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Response from CITY-LOCKER Paris
Hello, Thank you for leaving your opinion. The sizes of our lockers are indicated on our website (L 48cm x H 61cm x D 85cm) and they can accommodate 4 pieces of cabin baggage, provided that your baggage meets IATA standards as specified on our website. Have a nice day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 23/06/2023
Email didn’t include the pin code and no one responded so had to book elsewhere and didn’t receive a refund
Response from CITY-LOCKER Paris
Bonjour It sounds you have had a problem in using our service? If so sorry about it. Have you contact the costumer service? The hotline? Please let us know at [email protected]. We will be very happy to help you. Have a good day
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/06/2023
I couldn't lock the door, so when I was wondering what to do, another user said it was always open. I thought it was a lie even though it was written that it was safe with double locks.
Response from CITY-LOCKER Paris
Hello, 直子 Thanks for using our service and sorry it does not reach your expectations. We take good note of your comments that will help us improve our service. The day you used our service we were having a problem with the door; Just a reminder our shops are also under video so that we can check at any time 24/24 what happen it the City-Lockers. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
More expensive than the lockers in the station and not accessible 24/24h. I had to take a rental in the station because my train left at 8am and citylockers opens at 8am (this was not specified in the online reservation).
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Response from CITY-LOCKER Paris
Hello Aurélie, Thank you for your feedback. However, the opening hours of our lockers are indicated on our website by selecting the locker and then in the description, once you have clicked on it. The City-Locker team wishes you a good day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2023
Impossible for us to have made the trip. Due to force majeure. My wife broke her foot... Impossible to get a refund.
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Response from CITY-LOCKER Paris
Hello André, We have received your request for a refund, but no reason was given for your request. Consequently, in accordance with article 2.6 of our General Terms and Conditions of Sale, we do not provide refunds except in the case of technical problems and certain other exceptional reasons. On behalf of the City-Locker team, we wish you a pleasant day.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 17/06/2023
Very poorly managed .When I went to pick up my luggage, an incident happend that the auto-lock door didn't open. So I couldn't enter the room. I checked and entered my PIN many times, but it didn't open at all. A couple close to me noticed the trouble, they told me their PIN and finally the door opened. If I didn't meet them ,I would miss the Eurostar on the way home. I won't use it next time.
Response from CITY-LOCKER Paris
Bonjour MANAMI we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. It appears on our system that at 10:33 you manage to enter. We have also check our security camera and shows that at this time someone the locker that was assigned to you. Thanks a lot for helping understanding what happened and once again sorry for the problem.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2023
No explanation on site, hotline not answering, sms in the end.
Dehumanized service that can only work with a smartphone.
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Response from CITY-LOCKER Paris
Hello Marie-Pierre, Thank you for taking the time to leave a review of our service. We're sorry we didn't fully meet your expectations. More details from you about your experience would help us to improve the quality of our service. Thank you for your time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
Misleading information on the internet. You indicate a price starting from 2 Euros. When I got there, I had to pay 15 Euros. Wrong information on internet. You indicate a price from 2 Euros. When I arrive, I had to pay for 15 Euros. It is extremely expensive.
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Response from CITY-LOCKER Paris
Hello Carine, On the site it says from 2€, you can access the information on the site The price is 12.00 €/day per locker for one day (8:00-22:00) (15.00 €/day on weekends and public holidays) For reservations of several days, the rates are degressive. On certain days, special offers are available for as little as €2/day.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/03/2023
Unfortunately, the door did not open with the code we were given, even after the designated opening time. We were on a tight time schedule, so we had to scramble to find a nearby hotel to pay to leave our bags and didn’t get to use the locker we paid for.
Response from CITY-LOCKER Paris
Bonjour we just get your feedback on your locker rental the 21/06.We have check on your system and saw that you open your locker at 8:25 at also have pictures of you inside the city locker and opening the locker (see attached)So why telling the system was not working and putting a bad comment?Thanks for letting us know.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/06/2023
Came around 8.10am the front door didn't open with the code, other group had the same problem until it automatically opened at 8.30.
The front door remained unlocked even when we came back to pick up our bags.
Response from CITY-LOCKER Paris
Hello Myung-Chun, Thank you for using our service, We are sorry for the problem you had during your visit at City-Locker, it has been fixed yet and the security of our lockers was still maintained thanks to the locker code and with the presence of our monitoring cameras. We hope to see you again in one of our storages very soon ! City-Locker's Team
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 11/06/2023
Too small for 4 luggages. I have used other companies and the lockers were bigger. I had to pay double.
Response from CITY-LOCKER Paris
Bonjour Thank for using our service. The lockers can feet up to 4 luggages of course if you respect the instructions clearly indicated on our website :"The size of the lockers is W 48 cm x H 61 cm x D 85 cm. This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm)" If yours were bigger of course they can not feet. It is clearly specify in our general terms and conditions of sale that you have to check you luggage size before booking. Have a nice day
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/05/2023
When I was leaving my luggage at the locker another group arrived and they had a reservation with the exact same code and locker as I had.
By chance I was still at the location. otherwise I might got my stuff robbed.
Response from CITY-LOCKER Paris
Hello Alfredo, We are truly sorry for what happened, our technical department is actually working to find the reason of this problem. We are keeping you inform as soon as we find the origin of the problem. Have a good day from the City-Locker's team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2023
No non-refundable cancellations
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Response from CITY-LOCKER Paris
Good evening Thank you for using our service. As clearly stated in our terms and conditions, the service is refundable in the event of a technical problem. We don't understand the reason for your comment as you have used our service and have not sent us any request for a refund. We have tried to contact you but to no avail. A comment only makes sense if it reflects your experience.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/06/2023
Horrible experience! I paid for the service and then a code was never sent to my email. I’ve put in multiple complaints and tried calling the help line many times but have received no help.
Response from CITY-LOCKER Paris
We are so sorry for the problem you have had but after checking your customer's information it appears that the given information (email) could have been wrong; that is may be why you did not received your codes; We wish to remind you that you that as per our general terms and conditions it is under your responsability to be sure to provide a valid email and phone number otherwise we cannot send you the codes. Please get in touch with [email protected] to have more information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2023
After reserving the locker and arriving at the city locker, we found that it was locked and that the code sent to us did not work to open the door. We also met people in the same situation as us. To make matters worse, the answering machine went dead every time we tried to contact customer service. As you can imagine, we didn't get the service we had paid for and, despite our messages, we didn't get our money back.
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Response from CITY-LOCKER Paris
Bonsoir First of all sorry if you have had a problem with our service. In order to find the best commercial solution for you please contact [email protected]. We need more information to understand what happened. are you sure you went yo the good address? If not it is normal you could not open the door as each address and lockers has his own codes. Which number you have dial to contact the hotline? Thank You and once again sorry
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/05/2023
When I arrived to pick up my bags, my door code wouldn't open the door. Others people where locked out as well, and we all waited for over 30 minutes for the door to open during normal business hours. I almost missed my flight. Never again.
Response from CITY-LOCKER Paris
Bonsoir Thanks for using our service and sorry if you have had problem. We have check our system and video and are a little hit surprised as it seemed nothing happen. Just to be sure could you please tell us whether you called the hotline? Thank you in advance so that we can see what happened if something happen of course Merci
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 27/05/2023
The locker had a nice location, but when we went to retrieve out suitcases it didn’t work. After 15 minutes we tried calling the number displayed but it said it was out of order. Eventually it worked, but it took way to long and we almost missed our bus back home.
Response from CITY-LOCKER Paris
Thanks for using our service and sorry it does not your expectations. We take good note of your comments that will hep us improving our service. Have a nice day and a nice week-end and once again thanks for using our service and we hope we'll have the pleasure of welcoming you again in one of our 6 locations in Paris. City-Locker's Team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/05/2023
They never send me a email with the code, the door was broken and I didn’t use the locker!!! Wish I have my money back! Maybe a turist tramp!
Response from CITY-LOCKER Paris
Hello, We don't understand your comment because we never get a call from you even if you had not receive your codes. Can you remove your comment please ? We wish you a great day.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 20/05/2023
I never used it because my flight changed. There was nothing to do to get at least some money back.
Response from CITY-LOCKER Paris
Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 13/05/2023
I paid of two lockers for the day I left Paris, and accidently paid for another one two days after. I contacted them to get my money back, and didn't get a response. Too bad this is how they treat their paying costumers.
Response from CITY-LOCKER Paris
Thanks a lot for your message and for using our service. Hereafter we repeat the mail send to you the 14/05 that probably went to your spam : « Bonjour Thanks for your message As per our general terms and conditions validated when making your booking, we do refund our service only in case of technical problem. Exceptionally, we can offer you a credit note valid 6 months for the non used lockers Have a good day Have a weekend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2023
I had reserved 2 boxes and when we tried to open the 2nd box, the code didn't work! We called the emergency number (answering machine 🤨), I left a message but never got a call back! Fortunately we were able to put all our luggage in 1 single box. Poor after-sales service, because to this day I still haven't been called back!
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Response from CITY-LOCKER Paris
Thank you Elisabeth for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations. We apologize for not having received your message. After viewing the videos, I was able to see that everything had fit into a single locker. I have now proceeded to reimburse the locker that did not open and apologize once again.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2023
the keypad didn't work to enter the premises. the number given didn't answer.
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Response from CITY-LOCKER Paris
Hello sir and thank you for taking the time to bring this problem to our attention. As we are very concerned about customer satisfaction, we have taken your feedback into account and will ensure that this problem does not recur. We note that despite this you were still able to use your locker and are therefore surprised by your rating. We look forward to seeing you again under better conditions.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/04/2023
The door could not be opened with the key number. I have sent a mail about this and received no answer.
Response from CITY-LOCKER Paris
Bonjour Ulrich we are so sorry for the problem you have had; Could you please give us more information about it like : at what time you were here? Have you called the hotline for assistance? Thanks for helping understanding what happened. Thanks a lot and once again sorry for the problem. Could you please resend your mail to [email protected] so that we can answer it. Merci
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 18/04/2023
Locker doesn't work.
Door is not locked at all.
As I don't have much tine to call and wait for help, I needed to carry all the baggages that day
Also I met a one who did not received email and cannot store baggage.
Response from CITY-LOCKER Paris
We are so sorry for the problem you have had. You should have called the hotline available every day from 8.00 am to 10 pm to get assistance and be avale to use our service. Please send us an email at [email protected] to get a refund the 15€ not 18€ that you have paid We take the opportunity of your feedback that booking is mandatory to get your codes to use our service. Once again sorry for the problem
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2023
It's a shame to find information on the site that rental starts at 2€/day, only to have to pay 15€ for 4 hours of rental in front of the locker. This gives the unpleasant impression of being taken for donkeys.
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Response from CITY-LOCKER Paris
Hello Gaëlle, thank you for sharing your opinion with us. The sliding scale rates only apply to multi-day bookings (-50% on the 3rd and -83% on the 5th) and our daily prices per locker are the cheapest in the luggage storage sector. Our prices are clearly indicated on the website prior to booking. However, we are sorry that you were not satisfied with our locker prices. We wish you an excellent day and hope to see you soon in our City-Locker spaces.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 20/04/2023
Maybe the lockers are okay but they are nowhere to be found at the station (gare du nord)
No signing at all...
Response from CITY-LOCKER Paris
Hello, Thank you for sharing your opinion, We are sorry that you didn't find our storage, however, the storage's adress is clearly indicated on the website and on the booking confirmation, we are not related to the station because we are not depending from them Did you manage to find and use our lockers at the end ? Citylocker's team wish you a great day
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 06/04/2023
We didn’t need it and tried to contact someone but it didn’t work. So we were really frustrated.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 08/04/2023
I was never able to use the locker on Saturday April 8. Neither I nor my husband were able to access the lockers. 30€ wasted. Nobody picked up the phone. About 10 people were inside with the same issue. We have videos. Please give me a refund.
Response from CITY-LOCKER Paris
Bonjour Thanks for your message We have check in our systems and see that you have open your locker at 12:18 am and reopen it at 18:40. As you are the only one to have the codes who cannot be? We have also check our camera and your locker has been used. Why are you asking for a 30€ refund as you only book and used one? For some reason we do not understand you are lead. Send us your video it will e very interesting. Other people outside at the same time where propanly booking ….
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 04/04/2023
Code didnt work a few times
Response from CITY-LOCKER Paris
Thanks for your feedback and for using our service. Sometimes people forget to dial the #on the codes so that it can not work. Furthermore the hotline open from 8:00am to 10:00pm is here to help you in case of problems. Hope everything will be ok next time you’ll visit us. We have sent you by mail a discount coupon for your next booking for you or a member of your family.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2023
Very bad. When we arrived. People were stuck inside because the code to open the door didn't work. We didn't leave our suitcases for fear of being locked out too; I lost 15 euros and we left our suitcases elsewhere.
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Response from CITY-LOCKER Paris
Hello We are very surprised to read your message because our system informs us that you dropped off your belongings at 10:37 and picked them up at 18:33. Our system allows us to track locker opening times. What's more, you are not asked for a code to exit. We have just sent you an e-mail to get more information so that we can of course reimburse you if you have really encountered a problem.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 29/03/2023
Was easy to make the reservation. On arrival, required a code. If I received one, it was not with the reservation and I could not fine it. Called the number. It was in French with no other language option. No person available at the location. Left with my luggage.
Response from CITY-LOCKER Paris
Bonjour Barbara, the codes were send to you by mail and text message. You can not say you have not received them and you even manage to use our service as you open you locker at 8:43 and reopen it at 15:00. Further more you have not called the hotline otherwise you will have heard that it is in French of course but also in English and Spanish. For some reason we do not understand why your are lying but your comment does not reflect the reality.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/03/2023
Very bad experience. I almost lost my airplane due to a problem with the door locker that we cannot open.
Response from CITY-LOCKER Paris
Thanks for using our service and sorry for the problem you have had. Could you please give us more information about what happened as it sounds that you have not contact us either by phone or mail to help you. That will helped us understanding what happened with your booking Thank you very much
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