Customer reviews of CITY-LOCKER Paris

Hello Not satisfied because I had 2 large suitcases / luggage The rental ad makes it seem that you can put 2 to 3 I was able to put only 1, I had to re-rent In addition You are not clear on the price per day. It's 12€/day / it's expensive for 3 days It's not negligible when you rent for 3 days and book online in advance I regretted I preferred to book directly at the SNCF station / you can properly fit the 2 large suitcases and luggage.

Didn't work

The hours are terrible. We didn't realize this was not 24 hours access... your luggage is only accessible.between 8 am to 10 pm. We nearly missed our flight because our luggage was trapped in the locker after their 'open' hours. It caused us tremendous stress and expense on account of not being able to access our luggage when we needed it.

We had to wait 20 minutes because our code wasn’t working and nobody answered the phone, although after this incident everything went fine.

Lockers should be in two sizes with two prices. Too expensive. Too high to put heavy bags in (for a woman). Promote WiFi. No cell reception.

Als ich das Gepäck um 18 Uhr abholen wollte ging der Locker nicht auf. Bei der angegebenen Telefonnummer hörte man ein Tonband. Einfach stressig

Priceless

The door lock wasn't opening with the code I got on my phone, had to contact them to open the door for me. It was such a mess both when I went there to put my stuff and came back to take them. They should improve their door lock. Otherwise everything was fine.

PROHIBITIVE price for 3 hours Hourly rental ?

We just wanted to leave one suitcase for 2 hours and we had to pay for the whole day... :( 15 euros..... As there was no one to talk to on the phone or in the place...
Won't do it this way again

Bad customer service

Horrible experience

I paid for 3 luggages but I got only 2 lockers and still haven't received my money back.

Had to cancel the day before arriving, e-mail looked like the only way to contact & they never replied. So I burned 20 euros for nothing

The marketing online leads you to believe the service is cheaper than it actually is. It’s quite expensive and the locker is WAY to small! This service costed me more hassle then help. Will not use again.

I had no problems making the reservation, but when I needed they to help me bc my locker had problems, the guy who attended the call was really really rude and had me waiting around half hour for a code.

Ordering was very easy and straight forward.
Location is quite rocked down and needs renovation.
No warning of stairs from gare de l‘est which is highly annoying

The wifi doesn't work which is important as an international traveler. The lockers are expensive and smaller than described

Over priced, you need a short term reasonably priced option. I would not use again.

I hate that you have to supply your email. It should be that you put money in the machine and you have access to the locker. Second the machine gave me access to a locker that was already used. I had to get a third locker just to put our stuff.

Once order, it can't cancel or change the order date or locker position. It's not conveniant for our trip.

Lost my access codes, and nobody on the phone to answer me. Taken by time because we had an appointment, we had to pay again to rent new lockers...

Worst ever - they did not reimburse me for an excess locker

Me enviaron a otra dirección para guardar mi bolso, pedí reintegro y no se hicieron cargo

Has a problem and never got a response back.

No service, it was all self-service. Happy to pay the fine as it was my fault but nothing can be done till the next day was ridiculous. This is supposed to bring convenience but it’s the other way around.

Thank you for asking about my experience. Overall, they are rather negative. When we entered the room, other users were already desperately trying to open their lockers. Our Locker also did not open after several attempts. The keypad does not allow for a reset or input correction. Only after I entered the code in the entrance door again did the Locker open. Apparently, the system cannot process several customers at the same time. The input device at the front door does not always react correctly and is much too old. No one could be reached personally at the hotline number. The price should at least be chosen gradually depending on the rental period. Overall, I would think twice before using this service again.

After I had put the luggage in the compartment, I wanted to try opening it again for later, just to be on the safe side. Well, the code I entered was no longer accepted and the compartment could no longer be opened. But the code I entered was definitely correct. To be honest, I also had the feeling that someone in the background was having fun and deliberately not accepting the code. I was able to open it a few hours later, but City Locker definitely ruined the last day of my holiday, because the whole time I couldn't be sure that I would be able to get my luggage out again in time. I was thinking about my luggage the whole time. Next time, I will use the locker at the station.

I had problems with opening my locker so I tried to contact the service multiple times within the opening hours. I called as well as wrote an email but did not get any answer. Fortunately, I managed to handle the situation on my own, but for 12 euros that I paid I should have received the help I needed immediately.

Suggests it is present at Chatelet les Halles, in fact it is 10 minutes aeay from it.

The reserved locker was not available. Emergency telephone number responded too late. After our Paris trip we've sent citylocker an email regarding the refuind of the locked. Since than (1,5 week ago)no answer from citylocker.

I had to pay for two lockers since I never got confirmation from the first. Then when I finally got my locker the door didn't work so I had to call customer service, who didn't answer. I had to bargain with someone over text to re-send my new code. The entire process was more expensive and took more time than a supposedly "convenient" service.

A scam: the website says "starting from 2 euros", but I actually had to pay 30 euro for dropping my luggage a few hours. Indeed the lockers are very small and you'll probably need more than one. In my case 2 at 15 euro each. Notice that everything is authomatic so they don't even give work to a guardian!

while booking two lockers I received a failed notification, so I booked it online again.
Funny enough it turns out the first booking wasn´t a failure, the fee was charged two times and I ended up having 4 lockers, while I only needed 2 and used only two There is no way to cancel.
So - the lockers are what they are - funtioning, but the booking system is below zero

Very expensive. I couldn't select by hours but per day

Failed to process payment, then was charged twice and received no response from their support when I reached out.

A smaller locker opened than was promised. Only on bag entered not two or three like promised on that locker.

Terrible, terrible, terrible!!! I booked a locker for 1x day, and had no issues, then emailed to book for an extra day as I could not get to the address by the end of the first day. They sent me an invoice for an extra day, and I promptly paid it. They did not send me a new code to enter the building or unlock my locker. I thought nothing of this, as I assumed I could use the original code they'd sent me. I arrived 40mins before close on the second day to find the original code did not work. Another customer opened the door from the inside, letting me in and I, and 3 others with me, attempted to unlock my locker, but the code did not work. I then realised I might need a new code for a new day and checked my spam mail, I tried calling about 5 times (they do not pick up their phone), I sent them an email. I could not get in touch with them.
At 1:30am the next morning, hours after I'd left, they replied to the email, unhelpully saying 'I sent you the code'. Over the next 4 hours we exchanged 32 emails (they refused to call me or pick up the phone) wherein they accused me of never showing up to retrieve my luggage the day before and not attempting to contact them for help. I provided proof of emails and phone calls, and told them what time to check the security cameras to see we were there. They then sent me an invoice for €15 to pay for another day as 'I had failed to collect my luggage the day before. I reminded them that that was not my choice or my fault.
They got sick of me emailing them eventually and sent me a second invoice for €75: the price they charge for uncollected bagged storage. By this point I had friends waiting for me in Versailles and had to leave Paris. I paid the €15 and told them if I did not see a code in 10mins I'd be calling the police. They then responded that they would not send the code until I'd paid the €75 but, 10mims later, I did receive an email with a new code.
If you value your sanity, money, and the right to your own property, do not use City Lockers.

terrible! they advertise that it costs two euros, and they charge you 2 per locker. I bought 11 for my family, and they only delivered 8 codes. I called to complain and was mistreated by the attendant. Had to beg to get the codes, missed 3 hours of travel and spoiled my first day. DO NOT USE THIS SERVICE!

We arrived 8 minutes after 10 pm and we couldn’t get our luggage. Nobody answered our messages or phone calls and we had to go to our hotel (50 min away from the centre) without our luggage. We had to come back the following day and pay for the whole day again.