Customer reviews of CITY-LOCKER Paris

Accidentally chose wrong location. Requested a voucher for another use or refund. No one bothered to get back to me. Bad service when there is no customer service. Would not recommmend.

very easy, yet extremely expensive for a couple of hours.

They have an hotline, where no one answer when needed.

I took the money for 24 hours), but I only used it for 4 hours (2 boxes). and the money was not returned

15 euros per half-day: obligation to take a full day and an advert "from 2 euros" which turns out to be 15 at the time of booking...

DO NOT book in advance, wait until the last minute. This service is designed for travelers, BUT it is not possible to change or modify any booking made... While trips change due to unforeseen events, delays, etc. Our site should clearly state that all bookings are definitive, and not just by looking in the terms and conditions. Even their FAQ doesn't make this clear.

We start at €2 and end up paying €12 to leave a bag for 1 hour. Lame.

Due to unforeseen circumstances, I wanted to cancel my reservation but this was not possible and customer service made no effort and categorically refused...

problems getting the lockers open

Very confusing system, does not work - I paid but did not receive my code automatically. No real support. I do not recommend at all!

They made us book more lockers than we needed and refused to refund the one's we didn't need

Unfortunately this company seems unable to offer a professional service-level.

The locker did not close, it was clearly broken. There was shown an "emergency number" between 8:00 and 22:00. We called three times between 11:20 and 11:50, but no one picked up the phone. So, we put our luggage in a different locker. We sent a message and received answer: 'just close it slowly, no problem'. It clearly did not close and was broken. So, the person texted us that a mechanic would look at the problem. We asked for a refund. Subsequently, we did not hear back.
The point of a city locker is to avoid having a hassle with lugage and be able to visit a city without trouble. This clearly did not work and the subsequent service was bad.

Customer service does not answer calls. Everything is handled by message, which can take a long time if you're in a hurry. I strongly advise against

Expensive

We booked the locker 8 months in advance and we were sent a code with letters as the door code and locker code. When we arrived, we couldn't enter because the lock only accepts numbers (there isn't anyone around, it's a place where you enter with that code). We thought that it was an alphanumeric code but it looks like we received an error message ("BAD") where the code should have been.
We came to the locker on a Sunday, encounter the problem (9:30), and tried calling the "hotline" several times just to be answered by an automatic message and an automatic SMS. After 45 minutes we decided that it was best to leave and try to visit the city with our luggage (it was quite uncomfortable because we were traveling with our child). We also sent an email at 9:45 that was answered at 11:30 just to tell us that we should have called the hotline (we did, it was cold).
In our opinion, the website shouldn't send any letters or errors when the code should be. It's misleading and you only found out at the door. Secondly, the codes should be found under your account on the website. They are only sent once in an email and if you delete or miss that email, you cannot enter (a couple came when we were waiting and had to leave because they couldn't find the email and there was no reply via email or phone).
And lastly, when the place is open, there should be a direct and fast way of communicating with someone. When you hire a service like this, most of the time you are just trying to visit the city for a few hours. Most of the people cannot be in front of the building for 2 or 3 hours just waiting for an answer.
I had a reimbursement the next day (although I had to pay the Paypal fees).
I hope my comments help improve the service.

Unable to enter the code correctly despite repeated attempts, we had to call the correspondent, who was very unfriendly. He looked down on people.
Had to change the temporary code 2x.
He was also on the phone with someone else.
In short, to be avoided.

awkward to find. Hard to use code on front door and locker. not as convenient to le chatelet Station as it is advertised to be.

not secure. someone stole my money and belongings from the cell

No cancellation option No half-day rate Unfriendly customer service A useful service, but above all very profitable.

Unpleasant customer service. Very bad with customers in case they have any questions. The lockers were dirty and the information about suitcase dimensions is not correct.

We opened the locker with the code and there was other luggage in it.
We called and had a very rude person at the telephone. In the end we got an other locker number.
At the end of the day we Could still open the locker with the luggage of the stranger, you didnt change the code.
This all doesnt gave the feeling that our luggage is save in your lockers.

Not easy to find

Horrible experience, end up charging me for a service I didn't use, I made the refund request via e-mail 1 minute after getting out the locker room and realizing it was not going to serve my needs and they didn't wanted to give my money back. Lack of care for their customers, bad refunds policies, very low quality tactics and answers to evade what was obvious. I would get far away as I can from this company.

Shit

Very bad expérience

The code didn't work and I couldn't keep my bag. They wouldn't give me the money. I'll never use it again.

It was almost impossible to get in. We have to call them several times to solve the problem.

I paid 3 times, and still didn't get in and there was no one to be contacted for help

There was a mistake and I paid twice and didn't get any solution.. Just "to pay" so definitely I won't recommend this service

Unable to cancel our reservation due to a last minute problem, we lost 12 €.

It didn’t work… we lost a lot of time to call for help

Locker size is small, has small pieces that prevent correct fitting for two standard baggage pieces. The price is high for the space you get.

Spaces too small, and the lockers are a 7-8 minute walk from Les Halles, even though the presentation suggests they are in Les Halles station. Impractical.

The cost of storing two suitcases was 24 euros. We needed the storage only for one hour, so the price was totally unexpected. The information on the web page is absolutely misleading ("From 2€/ locker; Cheapest price per baggage in Paris!"). Two points only because our luggage was safe for the single hour we needed to store it. Disappointed.

the door you need to enter has a very used keyboard and we (and other guests) had huge problems to get in. Nerveracking. Not for the money we had to pay for it

Locker codes didn’t work. Customer service was not available to help. When they finally reached back it was 30 mins after we attempted to drop off luggage, so we had already hopped on our train. Customer service blamed us for “entering the code wrong” - no acknowledgement that we were provided wrong codes.

Did not reply at all

I repeatedly tried to contact management about my reservation. They failed to reply. Ridiculous!

technical problem with the locker. Call to a technician, not very friendly