Customer reviews of CITY-LOCKER Paris

9,5 /10

Based on 11 611 published reviews

5 9 877 85% 4 1 154 10% 3 295 3% 2 117 1% 1 168 1%

Summary of reviews

CITY-LOCKER Paris provides accessible, well-located lockers close to major sights and transport hubs, with spacious units and easy, practical access. The service emphasizes security and a smooth process, including personal access codes and a clear, efficient booking experience, making it convenient to store luggage while sightseeing or waiting for a flight. Customers consistently highlight convenient locations near the Eiffel Tower, Opéra Garnier, Notre Dame, and central areas, along with reliable, straightforward use and helpful staff. Overall, the experience is described as practical, safe, and user-friendly, enabling visitors to enjoy their day with luggage secured.

Reviews 1, 3, 4 and 5 stars

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Verified Buyer

Published on 13/03/2023 à 15h49 following a purchase from 09/03/2023

Un sitio cómodo y práctico para dejar las maletas. Caben perfectamente 4 maletas de cabina en una sola taquilla. Y está muy cerca de la torre Eiffel.

Verified Buyer

Published on 13/03/2023 à 15h12 following a purchase from 08/03/2023

good service price and location

Verified Buyer

Published on 13/03/2023 à 13h16 following a purchase from 07/03/2023

Honestly so handy - thank god we found theses I really didn't want to leave my luggage after checking out the airbnb in some of the places listed online, or have to carry it round either.
So easy to use - codes came through immediately had several locations over the city so just chose the one closest to us.
10/10 would use again.

Verified Buyer

Published on 13/03/2023 à 12h56 following a purchase from 08/03/2023

Everything was super user-friendly, easy to navigate and comprehensible. We completed our reservation and payment in 2 min.

Verified Buyer

Published on 12/03/2023 à 18h53 following a purchase from 08/03/2023

Ample space, easy to subscribe and very convenient. I really like it.

Acheteur Vérifié

Published on 12/03/2023 à 15h34 following a purchase from 12/02/2023

The door didn't work. We tried to contact th em but couldn't get through. In the end, we couldn't use the service.

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Response from CITY-LOCKER Paris Published on 12/03/2023

Thanks for your feedback and sorry for the problem you have had in using our service. The statement of the opening of door and lockers of your bookings shows that you have : - dial your codes and open the door 5 times : 9:11am /9:14am/9:16am/11:45am/17:09pm - dial codes and open the locker 3 times : 9:16am/11:45am/17:09am As you were the only one to have those codes unless tou gave them to someone else it sounds you have used our service.

Verified Buyer

Published on 11/03/2023 à 22h56 following a purchase from 03/03/2023

It is very useful if you are a tourists who have arrives a lot earlier than their checkin time. It is a little bit costly, but it is convenient. It might be useful to improve the instructions for usage of the service

Verified Buyer

Published on 10/03/2023 à 16h24 following a purchase from 05/03/2023

The name of location was somewhat misleading, as it was 10 min walk from les halles - a long one with suitcases

Response from CITY-LOCKER Paris Published on 10/03/2023

Hello Anna, Thank you for your opinion, We are sorry that you didn't enjoy your time at CityLocker, however the adress is clearly shown on the website. You also have access to the Google Maps link to evaluate the distance from Les Halles to CityLocker Chatelet les Halles (which is 650 meters so 8 minutes walk) The CityLocker's team wish you a great day !

Acheteur Vérifié

Published on 10/03/2023 à 15h49 following a purchase from 06/03/2023

Cómodo y económico.

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Acheteur Vérifié

Published on 09/03/2023 à 21h27 following a purchase from 05/03/2023

We used this service just for the last day of our stay so as not to have our suitcases on our backs. The lockers are large (we still managed to fill them!). We had no trouble understanding how it worked, but we did have to explain the protocol to other non-French-speaking tourists.
A bit expensive for the service ... 15€ for a few hours ... a friend paid, if I'd been on my own I wouldn't have bought it and I'd have kept my two bags on my back ...

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Verified Buyer

Published on 09/03/2023 à 15h39 following a purchase from 05/03/2023

Pretty good. But should have hourly / half day rates.

Acheteur Vérifié

Published on 09/03/2023 à 14h55 following a purchase from 05/03/2023

Everything went very smoothly and the code was sent immediately. Loxal and locker very clean. Capacity as described. Very satisfied with the service.

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Response from CITY-LOCKER Paris Published on 24/03/2023

Brunehilde We would like to thank you most sincerely for your message, which rewards the efforts of our entire team to provide our customers with total satisfaction. We are delighted to have been able to provide you with a quality service and a response adapted to your needs.

Verified Buyer

Published on 08/03/2023 à 18h10 following a purchase from 03/03/2023

Locker comodo ma distante dalla zona turistica

Response from CITY-LOCKER Paris Published on 08/03/2023

Bonsoir Thanks for using our service and for your feed back. The location you have booked is 10 mn walking distance from Eiffel Tower and musée du quai Branly not sure it is very fare. By the way all the distances information are given in our website so that you can choose not to book if you think it’s to fare from where you want to go. Sorry you didn’t enjoy our service.

Acheteur Vérifié

Published on 08/03/2023 à 15h40 following a purchase from 27/02/2023

Well placed

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Verified Buyer

Published on 08/03/2023 à 14h57 following a purchase from 22/02/2023

Good location, easy access, happy with service.

Acheteur Vérifié

Published on 08/03/2023 à 10h11 following a purchase from 17/02/2023

Very convenient and well located. I will recommend!!!

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Verified Buyer

Published on 07/03/2023 à 22h17 following a purchase from 27/02/2023

A little difficult to locate in a city you are not familiar.

Acheteur Vérifié

Published on 07/03/2023 à 15h37 following a purchase from 25/02/2023

Very good

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Acheteur Vérifié

Published on 07/03/2023 à 15h18 following a purchase from 19/02/2023

easy simple

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Verified Buyer

Published on 06/03/2023 à 22h51 following a purchase from 14/02/2023

Everything was fine except for the size of the locker. For the price, was expecting to fit a size 79/29 checked in luggage + standard hand carry luggage. To my surprise only the 79/29 could fit plus about 5 inches on top only. Disappointing.

Response from CITY-LOCKER Paris Published on 07/03/2023

Hello Emmanuel, Thank you for sharing your opinion, the lockers sizes are written on our website and can be stored up to 4 luggages (IATA Regulations), it also depends on the luggages size of course. We hope to see you again in one of our storages very soon ! Have a nice day.

Verified Buyer

Published on 06/03/2023 à 22h16 following a purchase from 26/02/2023

It was really easy to use. The lockers got enough space and the price is absolutely fine. I recommend it to everyone who wants to keep his luggage in a safe and clean place.

Verified Buyer

Published on 06/03/2023 à 10h32 following a purchase from 27/02/2023

Perfect!

Verified Buyer

Published on 05/03/2023 à 22h15 following a purchase from 15/02/2023

Very far from the estation

Response from CITY-LOCKER Paris Published on 05/03/2023

Bonjour Thanks for using our service To be able to give an appropriate answer ton your advice and feedback could you please tell us which station you are talking about? Are you sure you did book the right location according to where you were staying? Please help us giving you the best answer. Thank you

Verified Buyer

Published on 05/03/2023 à 18h06 following a purchase from 28/02/2023

Easy to book, great as we didn’t fly until late evening. Definitely use again

Verified Buyer

Published on 05/03/2023 à 17h42 following a purchase from 01/03/2023

Easy straightforward instructions. Safe lockers. Would definitely use it again when in Paris.

Verified Buyer

Published on 04/03/2023 à 15h21 following a purchase from 11/02/2023

Todo perfecto y muy facil

Verified Buyer

Published on 04/03/2023 à 14h43 following a purchase from 28/02/2023

comodo ed efficiente

Acheteur Vérifié

Published on 04/03/2023 à 10h55 following a purchase from 23/02/2023

very well located for those taking the train to Gare Saint Lazare

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Verified Buyer

Published on 03/03/2023 à 22h59 following a purchase from 07/02/2023

Great service, easy to find and easy to use. Wish every city had this.

Acheteur Vérifié

Published on 03/03/2023 à 21h25 following a purchase from 27/02/2023

far too expensive

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Response from CITY-LOCKER Paris Published on 06/03/2023

Hello Charlotte, thank you for sharing your opinion with us. The prices of our lockers can be consulted on the website before booking and they are very reasonable. It is important to note that the price indicated corresponds to the price per locker and that they can accommodate up to 4 suitcases, but we are sorry if they did not suit you. In addition, we offer a sliding scale of charges, down to 2 euros per day if you book for several days. We wish you an excellent day and hope to see you soon in one of our spaces.

Verified Buyer

Published on 03/03/2023 à 18h54 following a purchase from 22/02/2023

Simple and easy to use.

Acheteur Vérifié

Published on 03/03/2023 à 18h16 following a purchase from 22/02/2023

I don't know.

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Response from CITY-LOCKER Paris Published on 04/03/2023

Thank you for taking the time to leave a review of our service; we're sorry we didn't fully meet your expectations; more details would help us improve the quality of our service.

Verified Buyer

Published on 03/03/2023 à 15h45 following a purchase from 27/02/2023

no complaints, easy activation, good to reach from the train station. Excellent if storage for full days is needed, but since there's only full rent days and not per hour, it can be a little pricey depending on how long the locker is needed.

Acheteur Vérifié

Published on 03/03/2023 à 09h24 following a purchase from 22/02/2023

Very good

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Verified Buyer

Published on 03/03/2023 à 08h06 following a purchase from 26/02/2023

The locker wouldnt open with the code, so we couldnt use the service. There were 4 other people waiting inside who aklso couldnt access their locker. One guy was o0n the phone to the help line phone nummber, but there was nobody picking up the phone to help

Response from CITY-LOCKER Paris Published on 03/03/2023

Sorry you have had a problem in using our service. No problem has been reported by you or other people that day and we have check in our system and it reports that the locker has been open at 12:50:56 the 1rst time and 12:51:15 the second time May be you just do not pull the door? Further more no message has been left on our hotline mentioning any problem. When you call the hotline it asks you in 3 languages to leave a message in case of emergency so that we can call you back. Could it be you have not called the right number? And finally we have check the phone number given by you and didn't find any call; have you used another tel number? Please get in touch with our custumer's service so that we can face this problem and of course refund you if we considered it is a technical problem

Verified Buyer

Published on 02/03/2023 à 22h53 following a purchase from 26/02/2023

Fácil de usar 3 bastante útil

Acheteur Vérifié

Published on 02/03/2023 à 17h40 following a purchase from 20/02/2023

Super easy and safe.

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Verified Buyer

Published on 02/03/2023 à 17h15 following a purchase from 25/02/2023

Very happy. For one bag, the price would have been a bit much, but we had 3 big bags and we wanted to enjoy our final day in Paris without carrying all the stuff around. 15 euros feels like a bit much for storage, but it was right in the city center close to the places we wanted to see on our last day. 15 euros for freedom was worth it in my opinion!

Verified Buyer

Published on 02/03/2023 à 15h31 following a purchase from 26/02/2023

very good service, and information to get in to the lockers!

Verified Buyer

Published on 02/03/2023 à 15h15 following a purchase from 26/02/2023

Great! The size of the locker is perfect!